Key Collision of Salem Hampshire Rd, Salem

Key Collision of Salem Reviews

• C

  Cheryl Trzcinski
  5

  I brought my vehicle in for minor damage to right front . The people I dealt with out front were wonderful. They called me frequently with updates on my car. When I picked up my car to day it looked amazing , I am so,pleased. It was washed and waxed, and interior cleaned. Looked like I had it detailed. I have used Key collision before and highly recommend them .

• D

  Dan Zhang
  5

  Straightforward experience. They're affiliated with Geico and Enterprise, which makes the process a lot simpler. I had significant damage to my front bumper and it looks great after repairs. Took less than a week for them to finish.

  Response from the owner

  Dan, thank you for both this 5-star survey, and the 100% survey you submitted. We have a great team going with Geico and Enterprise, and it means so much knowing this relationship is working so well for our customers. It was our pleasure to assist you with the repairs on your BMW!

• R

  Richard Tenters
  5

  This company does excellent work, vehicle looks brand new, they always finish earlier than anticipated, they keep their customers updated along the way, it’s a one stop shop for Geico customers and have Enterprise rental on site and always professional customer service; highly recommend this shop for any vehicle mishaps.

  Response from the owner

  Thank you, Richard, for this great review! Thank you, also, for taking the time to complete our survey with a score of 100%. Your kind words and positive reviews mean even more knowing this isn't the first time you've used Key Collision of Salem, and that you chose to come back. Thank you so much!

• N

  Nathan Moesta
  5

  I went here to have my truck repaired from a previous snow storm, they got all new parts installed and even detailed the truck and vacuumed it out when they finished. So far everything seems right so I’m happy. Would I recommend them? I’d say so! Good customer service too

  Response from the owner

  Hi Nathan! Thank you so much for taking the time to give us this 5-Star review! We're thrilled you're so happy with the repairs to your F-150, and the customer service you received! It was our pleasure to help you out. Thanks again, and take care!

• M

  Mark Taylor
  5

  Over and above the mark On quality of work and top shelf service Status communication service is outstanding

• m

  meeshicus
  5

  I just had my car repaired after it had front end damage. The car repaid was done quick and they kept me informed the entire time as to when I could expect the care returned. The car came back super clean and it way better shape than I left it. It made giving my rental back less painful. They also would have handled the rental arrangements if I didn't already have a rental. I definitely would use them again, but hope for obvious reason I won't have to. Great job team!!!

• L

  Lorenzo Richard
  5

  This is my new body shop. Quality work and service. Staff called every two days with updates. Finished work was flawless and they presented me a clean vacuumed truck. Great to see the attention to customer service.

  Response from the owner

  Lorenzo, thank you so much for your kind words! It's great to see our goal of outstanding service shines through!

• C

  Colby
  5

  The Salem location has worked on a handful of my cars, great paint matching, they’ve done purple, metallic black, and chili red (can be tough as it fades) and they’ve all been spot on with being matched to surrounding panels. They just redid my bumper that had easily 80 rock chips on it, and it looks like a brand new car. Thank you!

• B

  Brian Boisvert
  5

  We brought my elderly mom's car into Key Collision for body work/repair, after an accident. They were very efficient and very friendly. Repairs were done quickly. I cannot begin to say what an absolute beautiful job they did. They even buffed out some damage from a previous accident. I have never seen this car look so good. It seems they cleaned it all and shined it...it looked brand new. Accolades for amazing customer service and going above and beyond what was expected. I wish I could give them six stars!

• F

  Fridah Ikegu
  5

  A weekly update of the car progress from day 1 to the date the car was ready to be picked up. I found this interesting and the connection they portray to customers.