Meritrust Credit Union Headquarters [ATM Only] (No Branch Services) N Main St, Wichita

Meritrust Credit Union Headquarters [ATM Only] (No Branch Services) Reviews

• M

  Mark T.
  5

  I recently refinanced my car through Meritrust CU earlier this year. Theo process was seamless. I sold the vehicle last week at a premium before make my first refi-payment. I called to ensure my banking info was removed earlier today - as I purchased a new car and financed through Toyota Finance. I spoke with James at Meritrust today for assistance with the removal of my banking information - due to Toyota paying off the Meritrust loan any day now. I will say - the 54 minute on hold time was frustrating. I was able to perform my job requirements during that time without interruption while I waited on a Meritrust rep to answer my call. Thank you James for the awesome level of customer service. If I ever need financing again outside of Toyota - I will definitely contact Meritrust.

  Response from the owner

  Hi there! We're really glad to hear that your financing process was a great experience and that you were able to get exactly what you needed when you called in. We also acknowledge the frustration of the long hold time and apologize for the long wait. Thanks for taking the time to share this fantastic feedback - we've also passed your kind words on to James and the team. We appreciate your shout-out and testimonial of your experience! Looking forward to continuing to serve you into the future.

• J

  James Shank
  5

  Seriously, I am grateful for the refinance on my vehicle, Mr. Persinger {Mike from Autopay) was an excellent service guide to get me to you MCU.. but there has been no response to my other questions. So here is my list : can i use the Walmart services counter to make my new payments ? what account number would i need etc., to make those payments thru Walmart's service counter. I have a first payment due on 06-20-2022. Lastly do i need to make a May payment to my original loan company with the original amount are not.. this affects my credit so yes I am asking for a defined answer.. yesterday. (grace period) ? For the moment that is about it. I await your response/s. You got the 5 stars because (why not) was in affect... hint, so take it as good humor please. I hope the future is well. James M.

  Response from the owner

  Hi James, we're glad to hear you had a good experience in the process - thanks for choosing Meritrust for your refinance needs. Our Contact Center team will be reaching out to you to assist and answer your questions, James. Thank you again!

• W

  Whiskey
  1

  This institution is into some shady dealings. If you value your hard earned money, as I do my Veterans benefits, then steer clear of this place. They will take advantage of, and rob their customers any chance they get.

• h

  hasan abdul-hamed
  1

  Wish I could put no stars honestly but unfortunately I cant.

  Response from the owner

  We appreciate you taking the time to reach out, Hasan. We've shared your feedback with our member services team, and a representative will be reaching out to give us an opportunity to improve in the future. Thank you again.

• T

  Thomas Trefz
  5

  Easy to access on the phone and in person help and asistance.

  Response from the owner

  Thomas, we love to hear that! Thanks for taking the time to leave a review and share your feedback. We're glad to have the opportunity to serve you!

• G

  Gar Bear
  5

  Atm Works perfectly fine for me