INTRUST Bank N Main St, Wichita

INTRUST Bank Reviews

• S

  Sheri Nisly
  3

  I appreciate their free business account with no monthly fees but I still wish I would’ve selected a different bank due to how horrible their online banking system is. If you accidentally enter your password wrong twice in a row you get instantly locked out of your account and can’t reset it or anything via email, SMS, etc. No, you have to wait to call in during their business hours for them to unlock it for you. So if it happens to be on a weekend you’ll be locked out for days! Ridiculous. They also force you to change your password every few months and you can’t reuse any of your previous ones which compounds the problem of remembering it correctly every time. So very 60’s to have to call in for this. If they are going to force you to call in they should at least have 24/7 phone support for this specific issue.

  Response from the owner

  Sheri, thank you for taking time to share feedback. We are sorry to hear that you’ve had a negative experience with business online banking. Please consider using the “Forgot Password” link (in both personal and business) online banking that will allow you to reset your password before your account is locked by repeated attempts. Your company’s online banking administrator can also unlock your business profile if you are locked out. While these features can be frustrating, they are intended to protect your personal information. Our Treasury Service team is available by phone at 800-905-6630 to assist for business accounts Monday-Friday from 7:30 a.m. to 6:00 p.m. If interested, they can share information with you about use of a password manager to simplify your password process. Thank you for being an INTRUST Bank customer. Please call us at 800-895-2265 if we can be of any assistance. Customer service representatives are available Monday-Friday 7:00 a.m. to 8:00 p.m. and Saturday 8:00 a.m. to 6:00 p.m.

• F

  Fred Schill
  1

  I have been a customer for over 25 years and got a letter saying they were closing my account. I have called several numbers and get a runaround that management made the decision but won't tell them or me why and won't let me talk to management. The "letter" they sent me gave me 10 days to move to another bank and was sent on the 15th and I got it on the 18th. I will have to find a bank , call ALL utilities company's and on line accounts to transfer over and will have to do it while working 5 days a week 7a to 7p. Thanks for the loyalty of 25 years.

  Response from the owner

  Thank you for taking the time to leave us feedback. We are sorry to hear that you did not have a good experience at our banking center. We would like to get a better understanding of how we can improve. Please give us a call at (800) 895-2265.

• L

  Lenny Price
  5

  Yesterday while making a deposit at the 21st and Amidon location. Filled out a deposit slip along with 5 -$20's and 1-$100 bill for my planned deposit of $200. I then handed everything to the teller, Lauren was her name. To my surprise she asked if I wanted to deposit the whole $300. A couple of the bills were stuck together and she handed me back a $100. Thought I was short on cash while filling out the deposit slip. But I'd been on several errands that morning and figured I had just figured wrong. Thank You! Thank You! Lauren!! Your honestly was very much appreciated. Thank you as well Intrust. You have a fantastic employee in Lauren. 💸

  Response from the owner

  Thank you for taking the time to leave us feedback. We are pleased to hear that you had a good experience at our banking center. We shared your feedback with the banking center team and look forward to serving you in the future.

• A

  Amanda Rogers
  1

  The department that runs the garage are rude. The garage is basically a ghost town and empty and they are more concerned about the findings in the garage more than anything. If you make it a daily priority to police a garage that is empty, you must be miserable.

  Response from the owner

  Thank you for taking the time to leave us feedback. We are sorry to hear that you did not have a good experience at our banking center. We would like to get a better understanding of how we can improve. Please give us a call at (800) 895-2265.

• K

  Kat-Renee Kittel
  3

  I have been at this bank for over 30 years and now with this new technology conversion I can't even have access to cash that I just put in the ATM today? I have to wait till tomorrow!! I have a small business that I need to keep records of when I get paid in cash. Because of this new technology conversion I am looking for another bank. I'm tired of having to do my own math and now waiting several days for PayPal to come down when before the technology conversion website kept track of money pending and PayPal was the next day. Now the amount available cannot be trusted.

  Response from the owner

  Thank you for taking the time to leave us feedback. We are sorry to hear that you did not have a good experience at our banking center. We would like to get a better understanding of how we can improve. Please give us a call at (800)-895-2265.

• R

  Rosemary Thompson
  1

  We mailed a check to home bank and trust but mail carrier delivered to intrust bank we were told this had happened several times because of a different carrier, they cashed this check and dep into an acct of a man with my husband's name though we never had an account with this bank the teller opened the letter dep into this acct we have been unable to get intrust bank to make it right!!!!! How hard would it be check date amount and names of these people with accts,there

  Response from the owner

  Rosemary, we are sorry for any frustration you have experienced. We would like to speak to you to learn more about this situation and to assist you. Please call customer service at (800) 895-2265.

• P

  P.J. Maguire
  5

  INTRUST has been nothing but an amazing experience for me. I am in the process of moving to Wichita and they have alleviated some of my stress. It was very easy to open a free checking account online with no paperwork and lightning fast processing. Thank you Jan for your outstanding customer service. I look forward to banking with INTRUST and living in Wichita.

• B

  Brooke Burrough
  3

  I've banked with INTRUST since the 90's. I've had some hiccups and bumps in the road banking here, but they are a decent bank. The one thing I miss is the convenience of extended banking hours. It's hard for me to do banking business, when I work during the banking hours. The convenience of the Dillon's branches was a great feature. I thought the Pandemic caused them to re-think the Dillon's branches but I understand they were closing those branches anyway. It would be great if they could either extend the banking hours to 6:30pm at the branches or re-open the Dillon's branches.

• H

  Hunter McEvoy
  1

  I’ve had an account there since 2008 so I’m not a new customer. I've not had many issues with them until this year. They put a hold on a payroll check I deposited through the mobile app because it was written to another party and signed off for me to do so. Due to this inconvenience my account was then left to go negative until they deposited the amount 7 business days later. I had done this several times over the years with zero issues. When speaking with a rep through customer service it was advised to just bring it in person next time to avoid this. I take her advice and the same the happens, another 7 day hold is placed also on the new check. This has caused a huge inconvenience with my Electric company and my internet provider who could not withdraw from my account due to 'insufficient funds'. I am now being dinged for late charges from other companies with Intrust stating they will not be reimbursing me for this. My advice to anyone looking for a new bank is keep looking.

  Response from the owner

  Hunter, Thank you for taking the time to provide us feedback. We understand how this can be a frustrating situation and apologize for the inconvenience it created. Please send us the best way to contact you and a representative from our customer service center will reach out directly to help answer any questions about the situation. You can also contact our customer service team directly at 800-895-2265 if that is more convenient. Sincerely, INTRUST Bank

• T

  Thomas Wahler
  1

  Did a bank transfer and a week after getting confirmation that the money was transferred it was still not in the receipts account

  Response from the owner

  Thank you for taking the time to leave us feedback, and we are sorry you had a negative experience. We would like to get a better understanding of the situation and provide assistance. Please give us a call at 800-895-2265.