Merchant Solutions LLC N Main St, West Hartford

Merchant Solutions LLC Reviews

• C

  Cathy Fonte
  1

  there are so many hidden fees. my terminal stopped working. I called to trouble shoot and it was unsuccessful. someone was supposed to get back to me. I called 2 more times and they said someone from another department will contact me, 4 weeks later, no one called. looked at my statement and over $500 in fees were withdrawn from my account even though I did not use the terminal for an entire month. Some of those fees were from the month before charges but this is an insane amount of fees for a very very small business. switched companies and now Merchant Solutions is charged an early termination fee. There were no apologies or solutions for the bad customer service, just more fees. I do not recommend this company

  Response from the owner

  Hello Cathy. Judging by your email, it appears you have us confused with another company, as there are hundreds of processors with "Merchant" and "Solutions" somewhere in their name. First, I dont have your name anywhere in our systems. As well, if you called in we couldnt have sent you to another department, as there are only two of us here. If you called you would have gotten me (Andrew) or my co-worker Mike. We also dont have an early termination fee. And as you can see, your experience is completely different than any of our clients below. You are actually our only non-5 star review. If you want to give us a call, I can probably help you find your actual processor, and you can direct this feedback to them. We're here to be the opposite of the experience you described...with competitors like that, its easy to shine. My number is 866.326.3480 x 9226 if any questions or concerns.

• S

  Steven Taback
  5

  As a relatively new customer of Andrew Moran from Merchant Solutions (about 4 months now), I have been more than pleased with Andrew, his company and the services he provides. I have provided credit card payment for my clients for over 30 years. During that time, I have used three different processing companies. Although there weren't many problems, the primary frustration with each processor was getting questions answered when we needed help. Andrew's accessibility, promptness and responsiveness has been outstanding. All this as well as his expertise and advice in saving us money, makes Andrew the best choice for my company.

  Response from the owner

  Thanks Steve, glad to assist!

• J

  Journette Cruz
  5

  As a new small business owner I had no idea what I was getting into, where to begin. Austin made the POS part of my business so easy. With plenty of information and knowledge about all the different types of systems offered. If he didn’t have an answer for one of my questions he would find out and let me know right away. He was very responsive to all of my business needs and great with follow up.

• Y

  Youssef Karami
  5

  I love working with Andrew! He helped a lot of my clients by providing the best Credit Card processing solutions and lowered their fees. I only hear good feedback from my clients about the work he's done.

  Response from the owner

  Thanks again Youssef! We appreciate the feedback.

• R

  Rich Varrato
  5

  Andrew Moran at Merchant Solutions takes great pride in doing his job well. He is knowledgeable, professional, and just a wonderful guy overall. Highest of recommendations!

  Response from the owner

  Wow, that Andrew sounds like one heck of a guy. Too bad every company doesn't have a merchant services provider like him!

• B

  Brian Cusano
  5

  Andrew at Merchant Solutions came highly recommended to me by a friend when I was starting a business. Andrew has been very helpful, professional, and meet with me multiple times to set up and walk me through everything. Thank you!

  Response from the owner

  Thanks Brian! Great to work with you, and of course any questions that come up, you know where to find me.

• A

  Al Keinath
  5

  We recently had some problems with deposits to our account. We notified Andrew Moran and he responded immediately to our needs. With open communications, Andrew was able to solve the problems quickly and we were satisfied with the results! We are truly a satisfied customer!

  Response from the owner

  Thanks Al!

• R

  Ray Jaksa
  5

  I just installed the Merchant Solution in our School District. The training, service, and support have been amazing! The program is easy to use and the Help areas in the program are excellent. I recommend this low cost solution to everyone.

  Response from the owner

  Thank you Ray, we are happy to help!

• T

  Tom Sienkowski
  5

  I've worked with Merchant Solutions for a long time and they have always exceeded my expectations.

  Response from the owner

  Thanks Tom! Hope you're liking the new QuickBooks integration.