Bank of America (with Drive-thru ATM) N Main St, West Hartford

Bank of America (with Drive-thru ATM) Reviews

• H

  Helena D
  1

  In general I had been satisfied with Bank of America, but recently they have been sacrificing service in order to run their branches with less personnel. Even when you make an appointment, the wait is ridiculous and agents juggle clients. I do not recommend this branch; however my experience in other branches have been the same. Conclusion- stick to online banking or fond a new bank.

  Response from the owner

  Hi Helena. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• A

  Alyssa
  4

  The people commenting on the staff not smiling if the dumbest thing I've ever heard. I don't go to the bank to see people smile I go there to drop deposits and get change. Which they do for me here a quickly as possible.

  Response from the owner

  Hi Alyssa. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^nicole

• M

  M. J. G.
  1

  Terrible Branch! Lady spent arguing with me than actually helping me.

  Response from the owner

  Hi, M. J. G. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• S

  Shoaib Shaikh
  1

  This is one of the worst Ban of America branches I have ever visited. Extremely unfriendly staff and customer service is not available over call. Please bank online or find another branch.

  Response from the owner

  Hi Shoaib. We're disappointed to hear that your experience wasn't at the level you expected. We'd like to learn more about what happened. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^rosie

• M

  Maggie Bieniek
  2

  The service is not that great. People are very impersonal and I am yet to see someone smile in that office. Had issues cashing a check in the past and requesting debit card replacement (was sent to do it online myself because the manager had no one available at that time to do it. I just don't get it why she was not able to do it herself). Called another day and asked about the % rate on my account and was sent to online banking again.

• E

  EJ DAVIS
  1

  I attempted to cash checks on two occasions which they gave me a very difficult time about. So I went to different area branches both times and conducted my business with no issue. I will not open a BOA account again after I've already experienced their many fees & charges years ago. Truly a corporate bank for municipal or government accts.

• s

  stella ca
  5

  I always get lots of help from them. Very kind and helpful. Happy to share my experience with you.. thank you so much to take care us everytime with welcoming smile. Thank you.

• M

  MI Bloom
  5

  Best service whether you visit a branch for information or use their telephone service Im always satisfied by exemplary qualitu service!

• K

  Kamal D
  1

  Teller checks her phone while doing a transaction. Just not a pleasant experience.

• S

  Stephanie Torres
  1

  Worst bank ever!!!! There is never enough staff!!!!