MembersFirst Credit Union Lawrenceville Hwy, Decatur

MembersFirst Credit Union Reviews

• L

  Laneka Alexander
  1

  The workers for this branch are great, but the CEO and upper management needs training on how to properly manage and communicate with their staff.

  Response from the owner

  Laneka, thank you for taking the time to share your thoughts with us. We are unable to locate your membership so we can contact you. We would like the opportunity to address your concerns and invite you to contact us at 404-978-0080 to share more about your experience. Thank you!

• R

  Rickaa Rozzay
  1

  I’m very displeased been banking with them for 10 years too many fee, even when you opt out you still have to the pay fees. Online service and phone banking is always closed before, during and after the holiday, Why can’t you login online or by phone just because it’s a holiday. I miss the old bank, the bank is too corporate and it’s just horrible! I was able to speak with the bank manager of this branch today and I see why the bank is going downhill maybe. I do not recommend.

  Response from the owner

  Thank you for your candid feedback and we are sorry to hear you are displeased with the service you received. We would welcome the opportunity to speak with you further about your experience and see how we could have done better. If you are open to further discussion, please use the "Send Us a Message" button on the Contact page of our website to provide your contact information and a member of our team will call you. Thank you.

• T

  Travie Leslie
  5

  It's the Ease of Contacting a Rep., log ons are a breeze and you can actually speak to a Person. IF NEED BE

  Response from the owner

  Thank you for your kind review! We're so happy to serve you and glad we have been able to make access to your banking a breeze! We hope to continue to serve you for many years to come!

• C

  Charna Wooden
  5

  Always pleasant and helpful, no matter which location. Very helpful establishing accounts, answering questions and safeguarding my money. I loved using credit unions before and Members 1st had not changed that in any way.

  Response from the owner

  Thank you for sharing your review, Charna! We're big fans of making our members feel at home and taken care of. Thank you for the opportunity to serve you!

• K

  Kendra Hickox
  5

  Never had a bad experience .I have been with them for 20 something years excited service would recommend to Family and Friends.

  Response from the owner

  Thank you for your review, Ms. Hickox! We're so glad to have you as a member and welcome your family and friends. Thank you for allowing us to serve you for more than 20 years!

• K

  Kathy Jernigan
  5

  Awesome service and friendly people. Consistent great banking options. They really take care of customers.

  Response from the owner

  Thank you for your kind words, Kathy, and for allowing us to serve you!

• M

  Missy Gee
  1

  I work within the same facility/building at this branch and there are hardly any customers EVER! I’ve been waiting 30 minutes to be helped while one gentleman is on the computer and the other on the phone. After 20 minutes of clicking the first gentleman asked me if he could help and I told him why I needed. He couldn’t help me. So I had to wait an additional 20 minutes for the large gentleman on the phone. This is the ABSOLUTE WORST service I’ve ever received. No wonder they don’t have cleats! DON’T BANK HERE!

• k

  k hart
  5

  Always been a bank who treat members as a family. They take the time out to make sure that customers understand their financial needs.

  Response from the owner

  Thank you for your kind comments and 5 star review. We will continue to strive to meet and exceed our members’ expectations and make the banking process as simple for our members as possible. We appreciate your membership.

• K

  Kyle Johnsen
  5

  I had a hard time finding a credit union in the co-op shard branching network that would help me get get money to pay for a used car until I finally found MembersFirst. I wasn't sure what to do since there was a cash withdrawal limit but they helped me work out a plan to use a cashier's check and meet there to do the transaction, which I couldn't do elsewhere because of limits on shared branch cashier's checks.

  Response from the owner

  Kyle, Thank you for you very kind review. We are happy we were able to assist you.

• S

  Stacey Changey
  5

  They were very helpful and nice

  Response from the owner

  Thank you for sharing, Stacey! We're happy to provide you with friendly service anytime you need it. Thank you for your membership!