Members First Credit Union E Broadway Rd, Mt Pleasant

Members First Credit Union Reviews

• z

  zachary Stephens
  5

  Absolutely lives the staff here always super kind and helpful. Never really too long of a wait here. If you just starting out trying to establish credit this is a great place to start! The offer alot of ammediates that you really can't find other places

  Response from the owner

  Thank you for the positive review of Members First Credit Union!

• S

  Swain James
  1

  I definitely do not recommend this bank my account is constantly getting flagged for fraud even though it's me using the card and I can never withdraw money from the ATM this bank is a joke

• C

  Chris McNicol
  1

  Awful now! Be prepared to always be waiting in long lines, likely have somebody new and inexperienced at the teller window, get denied loans you used to be able to get, and it's a huge hassle logging into account online (need to have a secondary device to retrieve code to enter on initial device). Can no longer simply and quickly cash a check, it needs to be deposited, withdrawn, and signed for through your account. This bank used to be great until they started hounding customers with car and life insurance.

  Response from the owner

  We apologize for the negative experience you have received recently and would love to look into this further for you. Please give us a call at 855.835.6328 or email [email protected] to provide additional feedback. Thank you.

• J

  Joshua Sinquefield
  1

  I'm officially at my wit's end with this bank I've called three times and visited on more than one occasion! Yet still, they are declining my card despite me being nowhere near my limit. Not to mention the fact they got basic information wrong on my account which is just ridiculous. If this is fixed though I'm rather doubtful that it will be at this point I will edit this to reflect as such but as of right now I will likely be getting an account elsewhere. Can't deal with this anymore!

  Response from the owner

  We apologize for the negative experience you had and appreciate the feedback you have provided. We would love to gain additional information so we can look at this further to get the issue resolved as well as pass along the information to our Branch Operations Team. Please email [email protected] or call 855.835.6328 so that we can look into this for you. Thanks!

• T

  Troy Geister
  2

  First I would like to say that this place does help me out pretty much every time I need a loan they are able to get it for me. The problem is you can never get ahold of anyone, when you walk in you are standing between the loan officer and the teller very easy to just talk to each other but you are ask to have a seat and they will email each other so you are setting there just waiting for the loan officer to answer an email when they could just say you have some one here to see you just like old times. As well loan officers never call you back and getting ahold of one is a Miracle. If you can get passed the phone games and waiting around until someone feels like helping you then it’s a great credit union. But it’s almost like you have to make them do their job. I have been waiting for a call back for a week now and have even called and left messages and stilling sitting here wondering what’s happening.

  Response from the owner

  We apologize for the negative experience you receive and appreciate the feedback you have given which has been passed along to our Management Team. Thank you.

• C

  Cody Brenske
  1

  Been a member for couple years and never been treated so poorly. They charge fees for anything and everything you could possibly imagine. I’m not even sure how it’s legal, some of the reasons they charge your account fees. I’m closing my accounts next week as soon as my direct deposit is set up elsewhere and moving to a credit union who actually appreciates their members. Save your time and money and bank at ANY other credit union!!

  Response from the owner

  We apologize for your negative experience. All of our fees can be found at mfcu.net/Fees and you may find they are typically lower than other local financial institutions. We appreciate your membership and would love to discuss this further with you if possible. Please give us a call at 855.835.6328. Thank you.

• J

  Jeremy Volz
  1

  Hour change is just horrible! I use to be able to get my daughter from day care at 5pm and still have time to go to drive thru and cash my paycheck and deposit some money. Now that can't happen. So i try to go there on my 30 minute lunch break. LOL, that is a joke!!! I go there and wait 25 minutes in line to finally get help from one of the 3 tellers working with drive thru and lobby both busy. Is it your goal to drive business away? Were is the manager to try and help with customer service with the rush of people when short staffed. I am very disappointed that this is a repeating problem. If continued i might consider going somewhere else.

  Response from the owner

  We apologize for the inconvenience you have experienced and will surely pass along your feedback to the Management Team. If it helps, we do have many 24/7 services including Direct Deposit that can be found at mfcu.net/247 as well as a 24/7 Contact Center that can be reached at 855.835.6328. We appreciate your membership and thank you for the feedback.

• C

  CoCo Beetles
  1

  Terrible service most of the time I go there. They usually have one teller for inside and one for drive-thru even during rush/busy times. I’ve witnessed 10+ people in line and the second teller closed and said I need to take lunch. I waited over 30 min just to get money from my account as their ATM was down. In my opinion the member/ customer comes first, you can take your lunch after you help them. Obviously they think of themselves before their members. They also have poor customer service and charge horrendous fees to their members.

  Response from the owner

  We apologize for the negative experience and inconvenience today at our branch. We are working on getting the ATM back up and running and appreciate your feedback which has been passed along to our Branch Manager of that location. Our fees are typically lower than other financial institutions, and can be found at mfcu.net/fees if you would like to compare. If you are willing to provide additional feedback, please send an email to [email protected] or give us a call at 855.835.6328. Thank you.

• A

  Andrea Garrison
  5

  Love this credit union! They are fantastic. I have less than perfect credit and they always do what they can to work with me. They truly care about their members. Jessica is great, and always sees what she can do to refinance our loans to save us money.

  Response from the owner

  Thanks for the five-star review of Members First Credit Union! We appreciate the feedback!

• 2

  22 Guru
  1

  First off the app works when it wants to, now I'm trying to transfer money and it won't work that's mentioned I've called both branch numbers and I can't get ahold of anybody. The customer service here is horrible. This is the third time I've tried to reach this Credit Union and can't get through to anybody. Really starting to wish I would have went to ICCU instead. Tried to use the help in the app to figure out why I can't transfer funds and it was about as helpful as the rest of the company. Well you're it is 2 hours later and a 5 calls but nobody answering. Soo irritating.....ring ring ring

  Response from the owner

  We apologize for the inconvenience you are experiencing. Please give us a call at 855.835.6328 to reach our 24/7 Contact Center or utilize the Live Chat feature through Online Banking so that we can get this issue resolved for you. Thank you!