Members First Credit Union E Blue Grass Rd, Mt Pleasant

Members First Credit Union Reviews

• j

  joshua devault
  5

  Been banking with this credit union for about 12 years and never had a problem with them they are always friendly and very professional as I go to drive through or inside and I have had loans and have loans with them they are GREAT

  Response from the owner

  Thank you for the positive review of Members First Credit Union!

• M

  Madhouse Media
  5

  After years of putting up with the BS from banks like Commercial and Firstbank (now Mercantile...I think?), I joined MFCU in late 2018. I have never regretted it once. I got a great rate on a car loan, and recently got a small personal loan for a vacation. Quick, easy, and even pleasant experiences, both times. The staff is always friendly and helpful. On a couple occasions I've walked in or driven through in a bad mood, but I always feel better once I leave. While the banks seemed averse to doing anything for me, these folks frequently offer to do more than I ask for. My only gripe is that you're often on hold for a while when you call, but personally I don't call them enough for that to be an issue for me.

  Response from the owner

  Thank you for the positive review of Members First Credit Union - we appreciate the feedback!

• B

  Bethany Kullman
  1

  Once my loan is paid off, I will never bank here again. This place is an absolute joke, where staff tells you one thing one minute, then it changes the next. The information they give you when you go to sign up for something is not accurate. Its a lot of "fine print" kind of talk. Like they will make it sound really good, but once you do it, then you realize they didnt tell you everything. But hey you signed something right, so they dont have to be held accountable for anything.

  Response from the owner

  We apologize for your negative experience and would love to find out more feedback on the situation you are referring to so we can look into it. Please give us a call at 855.835.6328 or an email at [email protected]. Thank you.

• W

  Wayne Frazier
  1

  For businesses this is NOT the place to go. Two particular people stand out Troy and Rob.. unless you and your business run on more excuses then results. An entire month plus rolled by with a closing date hard set, all information they needed in hand, impeccable financials, great pay history, less than market value cost on the property, years worth of business...only to hear "we are probably weeks away from being ready to go". TWO DAYS BEFORE CLOSE. unacceptable. The topper to this "they" the two of them don't return calls to you or the closing company.. I don't know if they are hiding their heads in the sand??

  Response from the owner

  We apologize for the inconvenience and situation that has occurred. We have passed along this information to our team, but would love to get more feedback from you and discuss this situation. Please give us a call at 855.835.6328 or email us at [email protected].

• K

  Kasondra Strand
  1

  I think we're gonna find a new credit union. Always problems with ATM and online banking. Not very professional. Always problems.

  Response from the owner

  We apologize for the negative experiences you have had but appreciate your feedback. We would love to find out some more information, so if you are willing to discuss this further please give us a call at 855.835.6328. Thank you.

• T

  Troy Olrich
  1

  1rst bank to not take rolled quarters and dimes you guys suck bad thing about it didnt need to lmmfao. Bumbs

  Response from the owner

  We apologize for the negative experience you received and would love to gain some additional feedback about this experience as we typically do take rolled coin. If you could please give us a call at 855.835.6328 or email [email protected] we would greatly appreciate it. Thank you.

• A

  Angela Provatas
  5

  Staff is great! Becky in the loans dept is easy to get ahold of and super sweet. I refer everyone I know to MFCU.

  Response from the owner

  Angela - thank you for the positive review for Members First Credit Union. We're glad you had a great experience and appreciate your membership! Thanks! Members First Credit Union

• M

  Michael Sian
  2

  Service used to be good but it recently had to freeze a card and get a new one and I been waiting three weeks for a debit card

  Response from the owner

  We apologize for your negative experience. Please give us a call at 855.835.6328 to provide additional feedback. Thank you.

• A

  Annamarie Carter
  1

  Very rude manager and staff. If you’re in the Mount Pleasant area I highly recommend the other members first location on Broadway excellent staff very friendly and helpful

  Response from the owner

  We apologize for the negative experience and would love to hear additional feedback on what led to your rating. Please give us a call at 855.835.6328.

• K

  Kayla Oaks
  5

  LOVE MFCU!! The staff is always great to work with as well

  Response from the owner

  Thank you for the positive review of Members First Credit Union!