Members Credit Union Museum Dr, Winston Salem

Members Credit Union Reviews

• J

  Justin King
  1

  My girlfriend called to help an elderly customer of hers and was met with some of the rudest customer service she has ever dealt with. She isn't the type to leave a reivew so I thought I would do it for her. She was dealing with "Tonya", I believe. After stating what she was doing, she was then hung up on. After calling back multiple times, she was then told to stop calling that they didn't have time for such inconviences. Again, I am sorry for whoever hurt you tonya, but this is not a way to conduct yourself as a representative of a business.

  Response from the owner

  Justin, thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your girlfriends interaction with our business.

• L

  Lincoln Duncan
  5

  Definitely a great bank to do business with. Ask for Mirandah, she will treat you right with a smile, caring attitude, and a great personality!

  Response from the owner

  There's nothing like a wonderful 5 star review left on our page! Lincoln Duncan, thank you for your positive feedback. It is our goal to provide our members with professional service and care. We are honored to have Miranda on our team, she is a wonderful asset! We are pleased to be your choice for your financial services and look forward to seeing you soon!

• A

  Aisha Felder
  1

  Terrible terrible customer service!!! I came into the credit union with my family opened up 4 accounts. We spoke with Tonya Osborne(loan officer) in order to get approved for a car loan. She received all of the necessary information and informed us that I was approved when she receives 2 pay stubs. Tonya initially requested my W2s and 6 months of pay stubs. I asked her "you need all that for a car loan"!!?? She then stated just 2 recent pay stubs would be fine. We sent her the pay stubs the next day via email and she informed us everything was in order. I called Tonya everyday for 2 weeks straight leaving messages on her phone. I even tried to contact other employees within the loan department and they never returned my calls. It was confirmed that they were at work from other employees I contacted. Not sure why my calls were not returned but we were highly disappointed with their customer service. We closed our accounts yesterday and moved them to a different credit union. As I was closing our accounts I definitely voiced my concerns to the manager. Tonya Osborne should not be in the customer service business!!!

  Response from the owner

  Thank you for comments and for taking the time to leave a detailed review of your experience. We apologize for the experience you had with our team as this is atypical of the service that we strive to provide for all of our members. We have taken the opportunity to use your candid comments as a learning experience for our team so this will not happen again in the future.

• T

  Telissa Ward
  5

  Excellent customer service and friendly staff. Very knowledgeable. Speed of service outstanding.

  Response from the owner

  Thank you so much, Telissa Ward, for your wonderful review. It is our goal to provide our members with professional service and care. We are pleased to be your choice for your financial services.

• s

  stephan wells
  5

  Have been with Member's over 25yrs, Ain't going Nowhere. Just that Good All Aspects of Banking.

  Response from the owner

  We are incredibly grateful that you took the time out to leave us a 5-Star review. We're glad that members like you are having a great experience at MCU.

• H

  Herb VanOver
  5

  Extremely helpful and friendly knowledgeable employees

  Response from the owner

  We are excited to see the positive feedback. Thank you for being a member, Herb VanOver!

• C

  Claudette Goodwin
  5

  Easy to see and find if you are on the right street. All workers are nice, kind, and helpful.