Allegacy Federal Credit Union N Patterson Ave, Winston Salem

Allegacy Federal Credit Union Reviews

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  Thomas Adams
  2

  The few times I ever have to use the bank they are either closed or the machine is broken. Lucky I started my account with them so many years ago or I'd close it. Always issues with allegacy in general not just this one

  Response from the owner

  Thomas, thank you for providing feedback on your experience. I apologize that you did not receive the service you expected. Member experience is a top priority for us. I will forward your comments to our management team and someone will reach out to you. If you would like to speak to someone from our management team, please email your best contact information to [email protected]. We appreciate your feedback.

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  Ephraim Harrell
  5

  I've been with Allegacy about a year and a half since merging into my wife's account once we got married. I honestly can't believe no one told me what I was missing! Hidden fees and poor customer service were just "the norm" to me at my previous bank so Allegacy has been such a breath of fresh air! I've been to multiple locations and can vouch, they hire exceptional people, and they really CARE. North Patterson is my home branch and it's always a pleasure to stop by if there's something I can't already do on the app/website. Well done!

  Response from the owner

  Harrell family, we appreciate your comments and can't thank you enough for sharing them with us. We are so grateful that you have chosen Allegacy as YOUR credit union.

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  Han F
  1

  I love Allegacy and plan to continue banking with them. However, I have had issues with cash deposits at this branch twice within the past 10 days. Both times, the same teller entered the wrong amount into my account. The first time, it was $20 less, and I waited while the manager counted her drawer. I can forgive it happening one time. Today it happened a second time, $100 less. I went inside, intending to speak to management, but the teller at the desk said the teller at the drive thru had corrected it. I informed her that the same person had made the same mistake twice in a week, and she did not offer to let me speak with a manager, she did not care. I will not return to this branch.

  Response from the owner

  Member experience is very important to us and we regret that your recent experience wasn't what you have come to expect from us. We are grateful for your feedback and will address your concerns. Thank you for letting us know and for continuing your relationship with us. We appreciate you.

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  Alisa Carithers
  1

  Extremely slow drive thru. Lobby is only open 12-4, guess this is the time when you can’t get Covid. Come on Allegacy open up, most other banks have!!

  Response from the owner

  Hi Alisa, thank you for your feedback. We would like to have a manager look into your situation further. If that would be acceptable to you, please email us at [email protected].

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  Melanie Wong
  1

  I've never been to Allegacy before until today but the service was Awful and the guy name Chip was so disrespectful towards me, just kept saying YOU this and YOU that instead of saying miss or sir and the way he spoke to me was even worse I'm glad I don't bank there

  Response from the owner

  Thank you for providing feedback on your experience. A positive member experience is a top priority for us and I apologize that you did not receive the service you expected. We would like to reach out to you to learn more about your experience. If you provide your email address to us at [email protected], I will have someone from our management team reach out to you. We appreciate your feedback.

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  Steve Fields
  1

  Allegacy no longer acts like a friendly Credit Union. They act like a big bank and their customer service is AWFUL! I would recommend going somewhere for your banking needs.

  Response from the owner

  Steve, thank you for your feedback. A positive member experience is very important to us. I will personally contact our management team to let them know of your concerns so we can review our service and processes. If you would like to have someone contact you, please email [email protected] with a good time to reach you. Thank you again for bringing it to our attention.

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  June [Gaming]
  1

  Look like Allegacy getting bad reviews most credit union isn't good. Terrible service. Yesterday they on hold my friend transition. It's were ridiculous. I don't wanna team up with Allegacy anymore

  Response from the owner

  Jay, Thank you for providing feedback on your experience. A positive member experience is always a top priority for us and I apologize you and your friend did not receive the service you both expected. I am forwarding your comments to our management team now. I would love to have someone reach out to you and your friend to look into your experience further. Would you please email us a good contact number at [email protected]. Thank you, KJ

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  Miranda Peacock
  1

  This has become just another bank. Easily as money hungry and indifferent to their customers as Wells Fargo and Bank of America were at their worst.

  Response from the owner

  Thank you for providing feedback on your experience. I have forwarded your comments to our management team and we would like someone to reach out to you to look into your experience further. If you are okay with that, please email your best telephone number and/or email to [email protected].

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  Alison Hickey
  1

  I wish there was an option for zero stars; Allegacy FCU and it's staff do not deserve, or even strive for, one star. I am currently purchasing a home and unfortunately selected Allegacy as our lender. The entire process is so convoluted that I cannot easily communicate the numerous problems, but the bottom line is Allegacy does not value its customers, they do not operate as if they are in a "people-centered" industry, and their communication, or lack there of, is abysmal. Take your business and your sanity to a bank who will value your business and treat you with kindness, respect, and courtesy.

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  TeslaintheDark
  4

  Great staff just have to wait alittle most the time when coming here.

  Response from the owner

  Thank you so much for your feedback! We appreciate you taking the time to share and we appreciate your membership!