Members Cooperative Credit Union Edgewood Dr, Baxter

Members Cooperative Credit Union Reviews

• I

  Isaac Hawksworth
  5

  We’ve had a great experience every time we come into this location to do our banking. It’s informal and friendly but they still get the small stuff to big stuff, deposits to loans, done quickly and effectively. They come highly recommended. Very adaptive to the customers needs which is a welcome change from other banks.

• R

  RiverNormal7 •
  1

  I had a check I needed to deposit and I called before making the 2 hour drive to make sure There was someone there able to sign it and they said anyone was able to so I made the 2 hour drive just get told no one was there and they can’t till tomorrow. This was at the Baxter location.

• L

  Lauren Czarnecka
  1

  I had a car loan through Members (which they just sold to Regional Acceptance Cooperation). Throughout my loan period with Members, it was a nightmare. They charged quite a bit for online payments and didn’t have the capabilities of allowing me to view my statements online with their website, unless I also had a checking/savings account with them. On top of that, they didn’t send a a monthly statement by snail mail or Email. So the only way I knew my balance was to call the automated number. The people were not empathetic or kind to deal with, and didn’t understand any of my frustrations with their company policies. I wish I would’ve paid more attention to the workings of this company before I agreed to sign a loan with them. Being young and doing things for the first time has its disadvantages. There are much easier ways of banking that allow payment making stress free!

  Response from the owner

  Hello Lauren, We want to sincerely apologize that our service did not satisfy your expectations. We pride ourselves on providing great member service and we are disappointed to learn that you had anything less than a stellar experience with us. If you’d like to discuss this matter further, please give us a call at: (218) 625-8500 (or toll free: 1-800-296-8871) or email us at: [email protected] and we will get back to you promptly. We look forward to hearing from you. Thank you, MCCU

• T

  Tanner Murray
  5

  Great service, even provided snacky snacks and beverages!!

• C

  C B
  1

  Bank pulled my credit from all three agencies in error without need. They then refused to correct the error so now I cannot get the negative marks removed from my credit report. TBNT.

  Response from the owner

  Hello, We're very sorry to hear we've disappointed you. We work very hard to serve our members and are committed to doing so. Would you be willing to relay your concerns and/or share your contact information? I'm certain a member of our management team would appreciate the opportunity to talk with you. If interested, please email your contact information to [email protected] and the best number to reach you at. Thank you, MCCU

• D

  Douglas Rogers
  1

  Horrible customer service and charges you to pay your loan. Had them for a week and refinanced

  Response from the owner

  Hello Douglas, We're very sorry to hear we've disappointed you. We work very hard to serve our members and are committed to doing so. Would you be willing to relay your concerns and/or share your contact information? I'm certain a member of our management team would appreciate the opportunity to talk with you. If interested, please email your contact information to [email protected] and the best number to reach you at. Thank you, MCCU