Members 1st of NJ Federal Credit Union W Landis Ave, Vineland

Members 1st of NJ Federal Credit Union Reviews

• M

  Meghan Cash
  1

  Staff is incompetent and unhelpful. Debbie is not good with people and likely shouldn’t be in a leadership position. Bank has ridiculous rules with the debit card. Closing my account as soon as my 1st of the month bills clear.

  Response from the owner

  Hi Meghan, We are sorry about the terrible experience you had while trying to help you. Please understand we must follow our regulations. We will be sad to see you go. Thanks, Marya Marketing/Business Development Specialist

• J

  Jennifer Dalponte
  5

  Debbie has been SO helpful and patient and kind with me as a new customer. I just opened an account with Members 1st and I have been treated so kindly. With the quarantine going on Debbie has helped with banking tools and guidance that has caused me so much comfort and avoided me so much stress. Debbie is everything customer service should be. I will bank NO where else thanks to Debbie!!!

  Response from the owner

  Hi Jennifer! Thanks for sharing your experience. Debbie is a great asset to our team. We hope your membership finds nothing but the best at Members 1st of NJ. Take care & stay well! Thanks, Marya Marketing Specialist | Business Development

• G

  Gerald Kopp
  1

  I would give zero stars if I could. Debit card blocked w/o notice often on Fridays after business hours. That results in lack of funds all weekend. Numerous complaints fall on deaf ears, no response!!! Routine, monthly transactions blocked for years of similar activity. I recommend you seek an alternative Credit Union. Members first? Members where the sun don't shine!

  Response from the owner

  Good afternoon Mr. Kopp, I'm sorry to hear about the difficulties you faced working with Members 1st of NJ. Please give me a call, at your earliest convenience, to resolve any issues that are still active. (856) 696-0767, ext 107 Thanks, Marya Marketing Specialist/Business Development

• T

  TecH20 Store
  1

  Will be switching banks this weekend , flagged my account basically every 5 times i used my card, today is just the latest and greatest in their sketchy fraud detection . First suspened my account then after dealing with their fruad department i travel all the ay back the atm just to be told i reaches my daily card limit .... but i havent used it in two days ......😐😐 im so lost by how they are operating. Will be going to bank of america to avoid these types of issues. Atlwast they wont bascially keep my account as a hostage at will. If i could give 0 stars i would.

  Response from the owner

  Good evening, TecH20 Store. We're sorry to hear about your experience with Members 1st of NJ FCU. Please know that our top priority is our members and the security of their accounts. We would like to handle this situation, with you. Give us a call tomorrow, during our office hours, and ask for Marya, our Marketing Specialist.

• N

  Nayalee Falcon
  5

  I have been a member at this credit union for over 20 years. The staff there are FANTASTIC! Very personable and always happy to help. What I love the most is the amount of involvement they have with the community:)

  Response from the owner

  Thank you for your review, Nayalee. We are happy to provide you with excellent service! The community has a special place in our heart and we appreciate that you noticed!

• l

  longeze dude
  5

  Im a member of Jerseyshore FCU in Linwood NJ but live near Vineland. Because they are a co-op bank I was able to make my deposit at members 1St and save an hour of driving. Everyone I met were so nice and helpful. Great place! Thankyou Members First!!

  Response from the owner

  Hi - you're most welcome! We happily offer our services to make your life easier. See you next time :) Thanks, Marya Marketing Specialist | Business Development

• S

  Stuart Brown
  5

  Great customer service and they are always willing to help.

  Response from the owner

  Hi Stuart, Thank you so much! We appreciate it. Thanks, Marya Marketing/Business Development Specialist

• J

  Julia Udzinski
  1

  I opened an account with these people and they held my money hostage declined my card every time I tried to use it. They put my account into over draft and when I payed it off they lost it and demanded I give it to them again and reported me, but now they found it all of sudden when I want to take action, covering up their own behinds because they messed up, clown check !!!! Lol

• M

  Mike Ogbin
  1

  This CU has horrible hours unless you drive all the way out to VIneland. Their fraud detection flags so many online purchases. They even flag ShopRite online. The service stinks. I recently got an auto loan Thorugh Citadel CU and the service is night and day.

  Response from the owner

  Good afternoon Mr. Ogbin, We are sorry that our hours/locations are an inconvenience to you and that you've had troublesome experiences with our fraud department. In addition to our office hours, we have Online Banking and a Mobile app. Within the two, you can transfer money, check balances, and make check deposits. After looking up your address, I can understand why you say "all the way out of Vineland". Although our fraud department can sometimes be a hassle to work with, they ultimately help to prevent fraudulent transactions from occurring. We wouldn't want your account to suffer at the hands of scammers. I would like to further discuss the poor service you received from us, so please reach out to me. Thanks, Marya Marketing Specialist P: (856) 696-0767 ext 107 E: [email protected]

• d

  dannydidittwice
  1

  Members First my backside.. I need help and they can help me. So, obviously the member isnt first but they can take my whole paycheck though. Told them i was having trouble with direct deposit, then when i get it they terminate my account. Thats fine.. rather give that percent to check cashing now.