Members 1st Federal Credit Union Hempstead Rd, Lancaster

Members 1st Federal Credit Union Reviews

• D

  Deana Neumann
  2

  We were thrilled until today. My husband's card got hacked. Fanduel took us for 1150 dollars. We filed a dispute. We were informed we won't get our money back for 90 days while they investigate. We have 134 dollars in our account. We are both type 2 diabetics. My husband has Medicare, I pay out of pocket. Won't be able to afford most of my medications. My husband is also type 1 bipolar. Now, we can't afford his therapist, nurse practioner, or his group therapy because his co-pays are between 40 and 45 dollars. I know people that were hacked through other banks/credit unions that got their money back while the investigation was on going. We started doing doordash and uber eats but it's not going to make up for this. I'm at my wits end! Follow-up. I was initially given the wrong information. Your money is provisionally returned to you after 10 business days from the day you file your complaint. It takes 90 days to do the investigation. I finally spoke to a person that was well informed and pleasant. Thank goodness!

  Response from the owner

  Hi Deanna Neumann, we are sorry to hear about your experience and our team would like to take a closer look at your situation. Please email us at [email protected]. Thank you!

• A

  Alex Witt
  1

  I've been a loyal member for 12 years. COVID has hit me hard. It is disgusting that this bank is making money off of COVID misfortune. It makes it nearly impossible to make my way back to even when they a) hold my paycheck and b) charge fees when they hold my paycheck and a bill hits. They've made $700 from me because of that over 4 months. So much for putting Members First.

  Response from the owner

  Hi Alex Witt, we are sorry to hear about your experience and would welcome the opportunity to discuss it further. Please email us at [email protected]. Thank you!

• J

  Jewel Kenway
  1

  During COVID19 the ONLY Notary service they will provide is if you are closing a loan with Members First so that they can make some money off of you. THAT is definitely NOT representive of a good “Members” First” customer service experience. If you are going to make an appointment to close a loan using CDC guidelines then make an appointment for general Notary Service using CDC guidelines! Greed at its finest! I will be taking my money elsewhere. Edit: just called Wells Fargo and their response was sure! We’d be happy to! I have an appointment for tomorrow morning. Now THAT’s Customer Service with no greed involved!!

  Response from the owner

  Hi Jewel Kenway, we are sorry to hear about your experience and would like to take a closer look at your situation. Please email us at [email protected]. Thank you!

• K

  Kay 77
  5

  They have always been very helpful to my husband and I. Great customer service!

• L

  Laura McDonald
  1

  the ATM is literally *never* in service.

  Response from the owner

  Thank you for your feedback, Laura McDonald. We will share it with our team.