Members 1st Federal Credit Union Cape Horn Rd, Red Lion

Members 1st Federal Credit Union Reviews

• B

  Brittany E
  1

  I would give Zero stars if I could. This branch is so unprofessional compared to every other members 1st I've been at and thanks to them, Im now leaving your company for good after 13 years later. I pulled out a Loan at the Harrisburg location in 2018, got the Member Value protection included. I got laid off work in December 2019 due to covid, they wanted to argue with me that im off due to a seasonal lay off and they would not honor the "MVP" protection saying the contract says it can't be a seasonal layoff??? Even though they've been charging me over $500 since I opened it for the extra protection of the "MVP" OH AND IM LAID OFF FOR THE SEASON SINCE DECEMBER 2019 YET IM STILL NOT WORKINGG AGAIN. I've been a loyal member with Members 1st since I was 14 years old! Never ever had a different bank. After this situation, I planned on leaving this company for good but obviously I had to pay off my loan first since they didn't want to help me out. Have fun screwing people. Im done.

  Response from the owner

  We are sorry to hear about your experience, Brittany E. Our team would like to take a closer look at your situation. Please email our team at [email protected]. Thank you.

• M

  M Wait
  1

  We went here because it is the closest branch. We dealt with long wait times and slow workers. We kept giving them another chance. Recently we went to withdraw funds from one of our accounts. They refused to help us. We were going to close this account. They refused to let us. They said you need to come inside. We said okay. Then they said we can’t bring anyone inside and the managers are busy. We said, just bring the paperwork to the door or let us withdraw most of the funds and close the account later. They refused. No cars were in the parking lot so I don’t understand how they were full. We have other accounts with this company but if their service keeps deteriorating we will not stay with them. Beware of this company.

  Response from the owner

  We are so sorry to here about your experience, M Wait, thank you for bringing it to our attention. Our team would like to take a closer look at your situation. Please email us at [email protected]. Thank you!

• S

  Stacey Murphy
  5

  I always get quick, friendly service here. The location is so convenient, inside of Giant. No special trip needed! They do lots of promotions here for opening new accounts and start you off with five dollars in your account when you open it. Free from there if you keep that five dollar minimum.

• V

  Vanessa Weddle
  2

  This place was much more convenient when it was inside Giant. They also had better service then. Don't bother with the drive-thru. You are last priority and it takes forever. Also didn't appreciate that they list their hours as open at 8. The lobby doesn't open till 9 and some things you just can't handle in the drive-thru

• A

  Andy Abel
  1

  A lot of hidden fees, they withhold the fact that if you take out a savings and CD accounts that you can of course put money into those accounts electronically but if you want to transfer out of members first and into another account they force you to come to withdrawal in person. No other financial establishment has this I suggest discover bank to just bank online with a 1.9% savings account, yea savings account you can pull it out if you need it. here sits members with .85% CD locking your cash up. Customer service also closed often. Furthermore and finally the quote they gave me for a car loan, changed when the dealer called them to retrieve it, turns out they have an agreement with Lancaster county automotive and sold my loan to LCM @ another full percent. I should have printed my quote to save an entire percent on our car loan. Great practices.

• A

  Andrew Pantzer
  1

  I have been banking with them for 6 years. Everything was good until just recently with the whole thing going on in the world. They decided to close my checking account with out telling me. Then they said they couldnt do anything to help me.

  Response from the owner

  Hi Andrew Pantzer, we are sorry to hear about your experience and would like to look into your situation. Could you please email us at [email protected]? Thank you!

• B

  Brooke Anderson
  5

  I can't say enough about how much I love members first! Every time I go in there the staff is always very helpful & happy to do business with me. Also the hours are super convenient & the location is great! They really put their members first!

• J

  James Billetts
  5

  Really happy since I switched to Members 1st. Friendly customer service, and the location in Giant has great hours. Better than F'in New Bank (FNB) by a mile.

• s

  shark killah-
  4

  Pretty good service, could be faster with the drive through but hey can’t win em all right?

• A

  Allison Brubaker
  3

  Drive thru service is incredibly slow. Expect to sit for 10+ minutes.