Members 1st Federal Credit Union Carlisle Rd, Dover

Members 1st Federal Credit Union Reviews

• N

  NeoSupergirl
  1

  I deposited a $150k check, they said it would take 6-8 weeks. 3 weeks later they called me back and had me come back in to sign the back of it and said it would be another 6-8 weeks. Meantime I'm living paycheck to paycheck, occasionally hitting the negatives and getting hit with $37 fees over and over. Applied for a $5k loan to stem the bleeding from fees and was denied. Now up to $481 in fees because of their slow service and refusal to give me a loan they know I could pay back. As soon as they stop dragging their feet and get my money in my account I'll be closing it and switching banks. Worst customer service I've ever had with a bank.

  Response from the owner

  Hi NeoSupergirl, we are sorry to hear about your experience and our team would like to take a closer look at your situation. Please email us at [email protected]. Thank you.

• v

  vannelisse Cass
  1

  First time going to Dover branch, OMG🫣🫢😖the teller was so rude treated me like her worse enemy in front of my son without even knowing me. I was asking her questions and just ignored me. Then, when I asked again because I thought she didn’t hear me , she just yelled at me. I am not coming to this branch again. Just wanted to speak out because it was a really unpleasant experience and maybe my complaints make her treat customers better. At White st branch, personnel are friendly and more professional so I was expecting the same quality of service on this side.

  Response from the owner

  Hi vannelisse Cass, we are sorry to hear about your experience. Our team would like to take a closer look at your situation. Please email [email protected] with additional details. Thanks!

• S

  Shonda Atwater
  4

  This review is on Jackson Hewitt in Dover (not Members 1st.)....have been doing our taxes for years. It's very convenient they keep everything neat in a portfolio for you to keep your records in order. And lately we've been having the same person prepare our taxes which is nice cause they remember you. The only downfall is that they are very pricey. Our taxes aren't difficult to do at all we just trust their professionalism but could save hundreds by doing it ourselves.

• R

  Richard Stough
  1

  Very slow service. It's a social hall not a bank.the line was very long .asked for help and nothing.

  Response from the owner

  Hi Richard Stough, we are sorry to hear about your experience. If you would like to discuss a specific instance further, please email us at [email protected]. Thank you.

• N

  Noemy Arce
  5

  The tellers and managers are all friendly and very helpful, great place for bankinking business Thank you Bobs Graphics Bob & Amy [email protected]

  Response from the owner

  Thank you for taking the time to tell us about your experience, Noemy Arce!

• N

  Noah Hogan
  5

  The staff and telebranch are very nice and the online banking is very easy to manage and straightforward.

• A

  Austin choate
  5

  I've had an account for 16 years never gets old talking to a bank that is there for you

• A

  Avi Stau
  4

  friendly, knowledgeable staff, full service banking, easy in and out, safe location

• H

  Haley Becker
  5

  Great service! Great people! Great bank!

• L

  Lisa Sutherland
  5

  Never a problem, fast easy service, SECURE!