Member One Federal Credit Union Charter Ave, Daleville

Member One Federal Credit Union Reviews

• J

  Jennifer Porter
  5

  Love this branch! Awesome customer service that knows me by name when I walk in. No, there’s no drive through teller. However, I haven’t found a single task I couldn’t complete between the ATM and the mobile app while the bank was closed during COVID. 9/10 times now, I choose to walk in and say hey to the sweet ladies that run the branch! But if I get there after hours, the atm can handle my deposits just fine.

  Response from the owner

  Hi Jennifer! Thank you so very much for your kind words about our Daleville team and facility! We always strive for excellent and efficient member service, and it’s so good to hear when one of our valued members has consistently great experiences with us. We truly appreciate you taking time to leave your feedback and share praises for our team! Thank you for your membership with Member One!

• D

  Donald Jacobs
  1

  Been a Member One Member for several years. Several Loans and such. After today's visit I can see where my money is going. I pulled in to make a car Payment and thought I would go thru the drive thru. Very nice building. but no drive thru,. Lobby closed and only ATM. So no customer service at this location. What bank that states they are about customer service, builds a bank where no customers can be attended to. After driving to one of their smallest location on 460 I was waited on. A bank with no Drive Thru and no lobby open, why have a branch at all.

  Response from the owner

  Hi Donald. First, we want to thank you for your longstanding membership with us. We understand your frustration with the current state of the Daleville retail center. However, due to COVID concerns and to help protect both our members and our employees, we have chosen to only open the lobbies of a select few of our retail center locations. We are sorry that you were not able to be served in the most convenient manner on your visit, and we hope you know that top notch member service continues to be a top priority for our Credit Union. We hope to be able to open our doors wide to all members very soon, but only when we feel it is safe to do so. Again, thank you for your membership!

• D

  Deb Alldredge
  1

  Beautiful building, when first opened thought it was great. Great customer service, but when covid hit, only atm. Why did you open a Member One without a drive through that could at least function while closed? People here want convenience & a credit union that is open for them not drive all the way into town. I thought that was the purpose to open in our part of the county. At least my Mother In Law’s credit union is open in Christiansburg to walk in people & drive through is open. What a pity.

  Response from the owner

  Hi Deb. Thanks for your feedback, and we do apologize that you have been inconvenienced. This location does have a drive-thru ATM instead of a drive-thru service window, and there are many things you can accomplish with the new Image ATMs as outlined here: https://www.memberonefcu.com/how-to-do-business-with-us-during-covid-19. In addition, we offer a suite of e-Services to help you accomplish your regular transactions. If you do prefer to make an appointment, please call 800.666.8811 and our team would happy to assist you! Again, we are sorry that you were not able to be served in the most convenient manner to you, and we do appreciate your membership.

• D

  Dee Dee
  2

  The so-called drive thru is ONLY ATM. During pandemic this location is useless for any banking needs. Have to drive all the way to 460/Orange Ave.

  Response from the owner

  Hi Dee Dee. We are sorry to hear your frustration. You are correct, this location has a drive-thru ATM and not a service window as stated on our website: https://www.memberonefcu.com/retail-center-closures. There are many things you can accomplish with the new Image ATMs as outlined here: https://www.memberonefcu.com/how-to-do-business-with-us-during-covid-19. In addition, we offer a suite of E-Services to help you accomplish your regular transactions. If you do prefer to make an appointment, please call 800.666.8811 and our team would happy to assist you! Thank you for your membership.

• T

  Tina King
  1

  I went to make a payment and much to my surprise no drive thru. And the lobby was closed. I understand with covid why but I also work for a financial institution and we will let customers in if needed.

  Response from the owner

  HI Tina. Thank you for your feedback. We are constantly assessing our members' needs and balancing those needs against safety precautions for members and our employees. When we open facilities or change operations, they will be posted on our web page here: https://www.memberonefcu.com/retail-center-closures. We also welcome appointments by calling 800.666.8811. Regarding other options for your loan payment, you can visit our website homepage at memberonefcu.com and click the "Pay a Loan" button at the top right. Other payment options are outlined here: https://www.memberonefcu.com/personal-banking/online-loan-payment. We do appreciate your membership, Tina, and hope to be able to open Daleville for our members soon!

• C

  Claude Horne
  1

  Pathetic!!! I have never been to a bank without a drive-through.

  Response from the owner

  Hi Claude. We do apologize that you have been inconvenienced. This location has a drive-thru ATM and not a service window as stated on our website here: https://www.memberonefcu.com/retail-center-closures. There are many things you can accomplish with the new Image ATMs as outlined here: https://www.memberonefcu.com/how-to-do-business-with-us-during-covid-19. In addition, we offer a suite of e-Services to help you accomplish your regular transactions. If you do prefer to make an appointment, please call 800.666.8811 and our team would happy to assist you! Thank you for your membership.

• S

  Sandra Boniella
  5

  Opening an account was easy and stress free. The banker was friendly and knowledgeable about the services they provide.