McConnell Buick GMC Service Dauphin St, Mobile

McConnell Buick GMC Service Reviews

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  Jackie Garavito
  5

  Went to McConnell looking for a car to lease. I couldn't say more great things about this dealership. They were easy to work with and hassle free. Peggy was very patient and easy available. I would recommend this to anyone looking for a car.

  Response from the owner

  Ms. Jackie, thank you for your generous comments and for allowing us to earn your business. We are frankly blessed to have Peggy as part of our team. She is one of the more consistent professionals you will find in this business. If we can ever be a help to you, Ms. Jackie, call anytime. Dan--Manager @McConnell Automotive Corp.

• J

  Jennifer Kittrell
  5

  My husband was in the market for an SUV to replace my 10-year-old Yukon. He called McConnell Automotive and Brian Gardner was extremely helpful and gave him a rundown of inventory, mentioning a specific Acadia that he believed fit the description of what I would like. That afternoon, we went to “look” at what Brian had mentioned. When we arrived, he had a new Acadia pulled to the front, keys in it, ready for a test drive. I was shocked when I saw the vehicle, because it was EXACTLY what I wanted to replace my Yukon, color, options, and all. We test drove it, and both Brian and another gentleman, Glen “Gump” McCown directed us out of the pouring rain where Glen went over all the options with me. Brian worked out a great deal with my husband, and I happily drove my new SUV home that night! The next day when I returned with our insurance information, Glen greeted me with the same friendly professional attitude and put me in a similar vehicle to drive for a few hours, while they “detailed” mine. That evening, Brian and Glen were waiting with my shiny, clean, ready to roll Acadia. Brian had everything for the final signing, and Glen went over each option in detail, specifically the hands free voice command center and its many controls. We left McConnell feeling very satisfied, knowledgeable, and extremely impressed with the incredible service we received throughout the process. If you are shopping for a vehicle, DO NOT hesitate to call McConnell Automotive and let Brian and Glen help you find one. You won't be sorry!

• A

  Andie Polk
  5

  While we were on vacation nearby, my transmission starting acting funny on my GMC vehicle. We stopped at McConnel GMC and were greeted by Mr. Greg in the service department. We explained our situation and he stopped what he was doing to help us. After a tech drove our vehicle, we were told that we would need a new transmission. Mr. Greg was so kind and worked very hard to get us back in our vehicle by the end of our vacation so that we could safely make it back home. Everyone was so kind and helpful! We definitely recommend the service department at McConnel GMC!

• T

  Travis Pettaway
  1

  Tried to get oil change two days in a row. Made a appointment for the second day and still say I have to wait an hour and half. Plus the service associates take their time to check you in. They need to learn some customer care from Chris Myers GMC 😡 I will not return☹️

• M

  Merlin Hoerner
  5

  Very good experience would recommend McConnell to anyone looking for a vehicle. All dealings was handled by phone, price what was as stated on the phone will no charges added when arrived at dealership, just needed to inspect, test drive vehicle, arrange loan and drive out. Sales person was very professional and answered all questions in the dealership and after at home.

• G

  Ginny Stopa
  5

  Mitch and Bruce were wonderful. Within a few days, they located EXACTLY the Denali Yukon XL that I wanted and traveled to bring it back to Mobile. I also ordered all weather mats after my purchase and Bruce followed up to ensure I got the correct ones. The entire staff including the service/parts department was outstanding. We live in Daphne and I would recommend McConnell to anyone looking for a GMC. It is well worth the drive.

• E

  Eclass 3616
  5

  Im so elated with my purchase from McConnell Automotive . Peggy was so helpful with explaining all of the many features in the vehicle's .She was very patient witn me ,especially because my selection changed a few times. (Lol). The customer service was great all the way to the finance department. I would definitely recommend McConnell Automotive for you future automobile purchase.

• w

  wcpr wcpr
  5

  Very easy buying experience with Peggy O'Brien and everyone else in the building for that matter. I drove from Gulfport MS to Mobile. It was worth the drive! Peggy was very knowledgable about the product and helped me find the perfect vehicle for my needs and wants. Financing was quick and painless. What a great experience.... Thank You!

• C

  Carson Davidenko
  1

  I would never use this dealership again. I booked a tire rotation a week in advance of actually having the tires rotated on my vehicle. The appointment was set for 11:15 AM, after 2 hours and 45 minutes my tires had finally been rotated. This dealership does not respect their customers time. Again, I would never use this dealership for absolutely any service work.

• J

  Jarard Phillips
  5

  During my first visit to the dealership, I was introduced to our salesman Mr. James Brown. I was originally interested in looking at used Yukon XL, but quickly realized I wasn't interested in that particular vehicle mostly due to color combination. James and I exchanged information and I asked him to show me some of the new Yukon XLs. I mentioned in passing that my wife would love this particular unit. We didn't really talk much about it at that time. I text him off and on for a week before calling him and telling him we were headed that way to talk serious. When we arrived he had the exact vehicle I mentioned my wife would want pulled up to the front door of the dealership and the keys ready for a test drive. He was never pushy, but remembered what we talked about and which one we were most interested in. The buying process was very laid back and not rushed. The sales manager Mr. Brian Gardner worked with us and Mr. James Brown to ensure we were happy with the vehicle and knew about all the features. It was a very enjoyable purchase experience and I would recommend McConnell Automotive and Mr. James Brown to anyone in the market for a new GMC vehicle. This was the second vehicle I had purchased at McConnell, the first being purchased in 2005. Sincerely, J. Phillips