McCluskey Chevrolet Kings Auto Mall Rd, Cincinnati

McCluskey Chevrolet Reviews

• E

  Ed Hoffman
  1

  Every time I'm in 4 service U forget something! Forgot to fill DEF fluid! Duh .Was at 30 percent!

  Response from the owner

  Hi Ed, you should be hearing from a member of our service team shortly, if you haven't already. Please accept our apologies for this inconvenience, and we look forward to serving you again in the future!

• J

  Julian Rickey
  2

  I was really pleased with my sales guy. The One thing that Irks me the most was the financial part. They set up colonial transfer LLC to take my biweekly payments for my car payment. Colonial transfer LLC is the worst company they could ever Recommend to anyone. They sent my car payment in late each month and when I called to cancel they forgot to mention that there will be a $50 fee for cancellation. On top of that it took over a month to receive my refund. If anyone wants to set up biweekly payment set it up through your bank.

  Response from the owner

  Hi Julian, thank you for taking the time to review us. We would like to get a few more details about your experience and help resolve any concerns you may have. Please personally reach out to Karen Shepherd at 513-697-5450. Thank you.

• E

  Eric Rodzankas
  5

  Great service, Excellent conversation with Todd nice delivery process, except not sending Both KEYFOBS with 2019 Dodge Charger which left me with only partial access to cars options. I need both KEYFOBS one red, one black only black one came with car. Otherwise this was the Best, Most easy car buying experience I have had in my life!!! Highly recommended for buying a car without the hassle or headache I have had in the 12 cars I have purchased (New cars) in my life! Will do it again if I live long enough. Eric Rodzankas

  Response from the owner

  Hey Eric! Thank you so much for letting us know about your experience! It's our #1 goal that you are completely satisfied after each and every visit, and I am so happy to hear that you were. Please don't hesitate to reach out if you need anything at all in the future, and we hope to see you again soon... Have a wonderful day!

• G

  Gerald Williams
  1

  Buyer beware. Lie after lie from these people. Dishonest and do not honor pricing on vehicle. Yellow tag in window means nothing. Mark in finance looks you in the face and lies to pad his bonus for the company. Call to complain to the sales manager Chuck and he was so unprofessional he passed the buck to someone else to call. He probably gets tired of all the complaints he is too embarrassed to call a customer back. Save your time and money. Do not buy at this dealership. Dishonest and LIE.

  Response from the owner

  Thank you for sharing your experience, and letting us know your frustration. We strive to provide excellent customer service, and we are sorry if you don't feel you have received it. We would like to discuss your comments in more detail. Please call Karen Shepherd at your convinced. She can be reached at 513-697-5450.

• K

  Kenneth Murphy
  5

  Had my 2011 Silverado serviced. Needed an oil change, tire rotation, and a transmission flush done. The service department told me an hour and a half and they were right on with that estimate. Great waiting area too. Great service and great dealership.

  Response from the owner

  Kenneth, we are thrilled to know you had a wonderful experience at the dealership! Thank you for the five-stars and feedback. We hope to see you again soon.

• F

  First Lady
  5

  Antoine Wilson was so kind and not pushy. I truly appreciated his all honesty. Then everyone I met his manager, insurance dept, finance, and connect dept. Everyone was so nice.

  Response from the owner

  Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

• K

  K P
  5

  McCluskey Chevrolet Kings Auto Mall is by far one of the best dealers I have dealt with so far. They have a large selection of trucks and enough people the ready to help you. The dealer has process so organized and streamlined to get you out the door with you vehicle. My salesman Wil was good about finding the truck I wanted and listened to what I wanted which was awesome!

  Response from the owner

  Kelly, thank you kindly for taking the time to leave feedback with us on your time spent at the dealership. We are elated to hear that Wil was a pleasure to work with. If you ever need anything, let us know.

• M

  Melissa Patrick
  1

  I've heard good things about this place how they will work hard to help you get a good car no matter what your credit score is..Yeah Right! I was turned down by a Buy Here Pay Here! ARE YOU KIDDING ME! Good luck with that!

  Response from the owner

  Hi Melissa, You will be hearing shortly from the manager of our buy here/pay here. We are going to see if there's the possibility of exploring that option, and what we might be able to do in that regard to assist you with a vehicle. Thanks!

• T

  Tyler Lovett
  1

  I wish I could give something lower than 1 star. I had made an appointment for my truck to be serviced and requested that I be given a rental car for the next two days while my truck was in their possession. Of course the service rep assured me that, on Monday morning at 8am he would be ready with a rental car and I would be on my way in no time. Yeah right. I drop my truck off about a quarter til 8 with the rep and wait for the rental office to open up. "Should be about 8", says the rep. 8am comes and goes with no sign of the rental office clerk. The rep makes no effort to get me along on my way nor does anyone else. By 9am the rental clerk had appeared and offered no apology for being late. This is not the first time I have dealt with awful service at McCluskey, but with the 36,000 mile warranty slowly running out, hopefully it is the last. Stay tuned for what happens when I finally get to pick my truck up...

  Response from the owner

  Hi Tyler, We are very sorry to hear that your experience with us left you feeling like this, and would like to hear more. Would you please give Karen Shepherd a call? She can be reached at 513-697-5450. Thank you!

• H

  Howard Priestley
  5

  It was good, your service writer Charles Steele helped me with all my issues and was very professional and polite, Service was good..I'll be back soon for a few other service issues I need preformed..Thank you!!

  Response from the owner

  Howard, your satisfaction is important to us, so we want to sincerely thank you for choosing McCluskey Chevrolet, INC. and we hope to see you again soon!