Mazuma Credit Union - Crossroads Main St, Kansas City

Mazuma Credit Union - Crossroads Reviews

• E

  Elizabeth Gonzalez
  5

  I love how much this bank cares about the community! Such a fun team running this place!

• C

  Calvin Hayes
  5

  Everyone in this branch deserves a raise at the Crossroads Branch!!!!!!! They are doing extremely good work! High performance.

  Response from the owner

  Hello! Thank you so much for this review! We look forward to serving you for years to come!

• C

  Chris Truss
  5

  Every visit is a great one, everyone has been professional and knowledgeable of the products and services. I also love the paintings that pay homage to local small businesses, of course I figured out “Gates” BBQ immediately. Next time your in see if you can pick out one of your favorites!

  Response from the owner

  Hey Chris, we are so glad you always have a great experience when you visit us! Small businesses are the backbone of our community, and we are proud to support them in a variety of ways. Thanks for the kind review, have a great day!

• A

  Alexis Wingate
  5

  Great Staff! Near my home too; and, very helpful with my account, Thank you Hi Mica...Thx again!

  Response from the owner

  Hello! Thank you so much for this review! We are grateful for your Membership and look forward to serving you both for many years to come.

• A

  Angela Marie
  5

  Overall, there isn't a Mazuma that I don't like or haven't had a decent visit with- appropriately staffed with friendly and knowledgeable people and if ever needing to dispute account charges one of only a few banking facilities that will backdate to 60 days instead of typical 30. Great job y'all.

• Y

  Yvette Groves
  5

  I love the convenience of Mazuma being downtown on Main. It is close to my home and my job and every staff I have come across there are so kind and professional and the atmosphere is just to jazzy cool! Thank you!

• j

  joe ph
  1

  I'm 26 and have been a member since 2017. My original location is the one on 135th in overland Park. Since moving downtown I have been stuck with this particular location. It is always understaffed and quite possibly ran by the most incompetent bunch I have seen. I get it, you are in The crossroads and all of your employees need to look hip yet sophisticated but I have never once been satisfied by the service I received. They couldn't figure out how to create a transfer from an external bank source to one of my Mazuma accounts (which I had done in the past for a car loan) and they know nothing about small business banking. I was trying to transfer over a large sum of money to another bank via a cashier's check. My question to them about which name the check should be written out to (my personal name or my business name) was answered by "it shouldn't matter." Any business owner knows that it does matter, depositing checks with your personal alias into your business account is a big no-no. So now I'm wasting an hour driving back and forth between banks having the checks and amounts of money in limbo. Another employee that had to reissue the check and when I asked him to deposit a portion of the check back into the original account, he made the mistake I'm depositing the money into a completely different account. So rather than having money in a checking account, all of the money was sitting in a primary share account which you cannot readily liquidate and submit payments. You must transfer it to a checking or savings account which takes multiple business days. And to note on Mazuma on the whole, every single time I have tried to use my debit card since March 2019 it gets declined and flagged as fraud. Every.Single time. I appreciate security and safety as much as the next person, but I do not have time to keep calling customer service when I am trying to run a business and when my employees need to make purchases.

  Response from the owner

  Hey Joe, we are sorry you had some difficulties and want to help resolve some of these concerns mentioned. If you could send us an email with your name and phone number at [email protected], we’d love to learn more so we can help! Thanks Joe

• R

  Ron Thompson
  5

  Banking with a very personal touch! Please keep it going

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  Nyrita Hamilton
  5

  I went to use their ATM at this location 2 months ago & it worked perfectly. Now I am going to leave Mazuma I have been with them 20 yrs & I went to there headquarters & spoke to them about some things & the staff made me feel as if I was bothering them & I advised them I was going to be leaving the bank ounce I found myself another credit union. The girl tells me DO WHAT YOU GOT TO DO. I said oh I will. They have NO LOYALTY TO Their members just there own pockets. The way they treat there members is terrible. IM FED UP!! IM WORTH MORE THAN $....

  Response from the owner

  Nyrita, we are sorry to hear about this experience. This is certainly not how we want our Members to feel. We'd love to know more about this experience so that we can work to correct any issues. Would you mind sending us an email at [email protected]? Thank you!

• J

  Jeremiah Daniel
  4

  It’s not too big but a lot of business happens inside that little credit union they are short on staff but one of the agents that works there use to work at the same credit union at the federal building near downtown he is more familiar with me so I usually like going to him other than that it’s pretty convenient 😌

  Response from the owner

  Thanks for your review Jeremiah! You nailed it- our branches are always working hard to serve Members like you everyday. We can't wait to pass along your review to the Crossroads and Federal Building Team- you rock!