CommunityAmerica Credit Union Walnut St, Kansas City

CommunityAmerica Credit Union Reviews

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  Mitchell Markt
  5

  Amazing place to bank with. OSCAR is the type of person to make you feel comfortable, Important and heard. While going through my recent loan process I felt nothing short of confident. He really put my mind to ease. He did whatever he could to ensure I would meet my goals. IM SO GLAD I SWITCHED TO THIS BANK.

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  Mimi Morris
  5

  I'm so glad they Finally put a branch in downtown Kansas City, The gentleman that help me Amaury is Great very Helpful

  Response from the owner

  That's so wonderful, Mimi! We're excited to share your kudos with Amaury. Thank you for being a CommunityAmerican! -Cara

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  Brandon Laskowski
  2

  I’ve lost count how many times the ATM outside will not allow a cash or check deposit. Here on a Monday 50 minutes after the lobby closed it’s already full? :( Doesn’t seem like full on the weekend like the last person that commented about this issue. It’d be nice if they were open past 5pm too.

  Response from the owner

  Hi Brandon. We sincerely apologize for any frustration or inconvenience. The outside ATM at our Crossroads location is typically serviced on Tuesdays, so it was most likely full from the weekend when you visited on Monday evening. We have passed your review along to the correct teams for awareness so we can look in to the issue for the future. Thank you very much - we greatly appreciate your feedback!

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  Anthony G
  1

  Walked into the branch and asked them a very simple question of whether they do new construction loans for residential properties or not. Somehow nobody in the entire Bank knows whether their bank is able to offer this type of loan nor were they will get a hold of anybody that knew that information...

  Response from the owner

  Hi Anthony. We are extremely sorry for any frustration with your most recent branch visit and sincerely apologize that we couldn't give you a solid answer to your question! After speaking with our back office, we can confirm that we do not do personal residential construction loans at the moment. Our Crossroads Assistant Branch Manager, Patrick, would love to talk with you and answer any questions you may have. Feel free to give him a call at 816.891.6271 if you would like to further discuss your experience! Thank you.

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  Mehak Sood
  5

  The entire team here is amazing, friendly, and very helpful. Love the modern way of banking here! Attached their business concierge banking is also a great feature to this branch. I wouldn’t bank anywhere else downtown but with them, because of their exceptional service!

  Response from the owner

  Aww! Thanks so much for the love, Mehak! We are downright honored to be your financial go-to and are excited to share your kudos with our Crossroads team. Thanks for being part of our CommunityAmerica family! -Cara at CommunityAmerica

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  Grant
  1

  This review is specific to this location. Twice I have come in on a Saturday to open an additional business account and twice have been told they cannot help me.

  Response from the owner

  Hi Grant. We sincerely apologize for any frustration with your latest visits. Branch manager, Megan, would love to speak with you to learn more on your experience. Please feel free to give her a call at 816.891.6275 if you would like to discuss further. Thank you!

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  Tayler Smith
  2

  The service is great inside, but if you're expecting a quick ATM cash deposit, the machine never seems to accept it. And there's no drive thru option. Seems kind of silly considering the pandemic situation.

  Response from the owner

  Hi Tayler! I believe we just responded to your Google Question - but again, we sincerely apologize for any inconvenience! Unfortunately, the machines tend to fill up over the weekend when the branches aren't open inside - that is most likely why you weren't able to deposit cash if you tried today. This certainly shouldn't be an every day issue though, so I will be sure to pass your feedback along to the correct team so we can take a look in to the problem. Thank you!

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  Marysaurus
  5

  I just moved back to KCMO and opened new accounts here. I originally chose a credit union because their philosophy is more in line with my ideas of how business should be done and the lack of ridiculous fees. I can say that my experience exceeded my expectations. Carrie did a great job going over my options and their online banking site is really useful and user friendly. I was amazed to see they offer a holiday savings account too. My old bank eliminated these back in the 90s. I found the branch office far less stuffy than a traditional bank while still feeling completely professional. I would recommend them to anyone looking to change banks or set up new accounts.

  Response from the owner

  This means the world to us, Marysaurus! Welcome to the CommunityAmerica fam. :) We know that taking the leap to switch can be a bit unnerving, but we're ecstatic that you did it - and that you picked us. We look forward to decades and decades to come with you! -Cara at CommunityAmerica

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  Zach Underwood
  4

  Great customer service when I was there, however I was expecting follow-up regarding my 401k and never heard from anyone. Update: I was contacted by a financial advisor shortly after posting this and she was very helpful in helping lay out some plans. I am still leaving it at 4 stars due to the original experience.

  Response from the owner

  hanks for reaching out, Zach! Member service is extremely important to us. We’re going to look into this further and will have some get in touch right away. Thanks! ~ Tara at CommunityAmerica

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  Michael Mora
  1

  Made a cash deposit and the atm excepted the money and seconds later the screen shut off. The whole system rebooted for 12 minutes so I waited btw it was raining while it still had my card and after it did all that there was no sign of my transaction. Now I have to dispute this and prove that I even put money in. 3-5 businessdays they say. Great atm definitely recommend this one smh.

  Response from the owner

  Hi Michael! That's certainly not the experience we want you to have and we apologize for the frustration. Branch manager, Megan will be giving you a call shortly to learn more about what's going on. -Cara