Mayo Employees Federal Credit Union 1st Ave, Rochester

Mayo Employees Federal Credit Union Reviews

• A

  Andrew Baker
  5

  Great bank! I love that the phone rings, and they answer. There's no "press 9 for more options". They're very responsive, and helpful. They have great rates if you're interested in loans. Their mobile app is on par with any other major bank. Their savings account rates are negligible, but so is almost every other bank. They don't sell my info to a bunch of credit card companies, and rarely send spam mail. They aren't predatory (cough, Wells Fargo, cough). Switching to MEFCU a few years ago has been great, and I haven't looked back. I highly recommend! I can't speak to the other commenters posts about home loans, as I got mine through another lender (wasn't with MEFCU at the time), but I'm sure they offer good rates. Car rates appear to be the best you can get.

• S

  Sam Wang
  1

  I hope I could give 0 star. MEDCU is not the one it was before they separated from Mayo Clinic. We had a mortgage six years ago and very satisfied. This time, I hope I could have chose other banks. Worst experience ever! The banker is not responsive. The assistance doesn’t care about if you can close your home on time or not. Basically they just don’t care, our home closing was almost delayed. We had everything scheduled, flights, home cleaning, home moving, everything. they just said oh it might be delayed because you didn’t provide the right information. They just don’t double check the information. Plus, they automatically assigned an home insurance company I never contacted. If I didn’t catch that, it will be it. Worst experience and never recommend anymore

  Response from the owner

  Sam, first of all thank you for reaching out to us with feedback. We are sorry to hear your experience with us was less than ideal. The lender you worked with will be contacting you to see if we can resolve any of your concerns. Once again we apologize for the less than satisfactory experience, and we appreciate you reaching out to let us know.

• J

  James and Sarah Rains
  2

  We have banked with the Mayo Employees Federal Credit Union for many years. We have also had several loans with this institution. After deciding to relocate, we choose to go with them a third time for a home loan. We started the process, received pre-approval, and then made an offer on a home. After making an offer on a home and selecting a closing date with the realtor, my partner contacted the loan officer at Mayo Credit Union. She informed them that we had made an offer on a house and asked what information they needed. The loan officer informed her that they would eventually need certain items and that they would be in contact later in the process. Several weeks went by and our realtor contacted us informing us that the title company had become worried as they had not heard from our loan agency. We contacted the loan agent at Mayo Credit Union who informed us that they had not received certain paperwork, so they had not started the process. Even worse was that they would not be able to get things in order until forty-five days after our original closing date. When my partner asked what we were supposed to do as we were already in the process of moving out of our current home and hired a moving company. The response that I felt was cold, uncaring, and unprofessional was something along the lines of "Well, you will have to talk to your realtor to see if they will extend the closing date." We were appalled at that response. My partner and I are not the professionals in this area. We contacted the credit union and asked what information they needed. They told us to wait on them. Our mistake was that we trusted them and waited patiently while nothing was happening. Their mistake could have cost use thousands of dollars in damages as well as losing the house we had placed an offer on. Because of this, we choose to go with a different agency that was able to get it the loan process done much quicker than Mayo. I would not recommend them to anyone at this point as they were not even willing to correct their mistake as the professional.

• J

  Jan Mainz
  5

  Left Wells Fargo for here 8 years ago. Best move I ever made. Friendly, knowledgable folks to work with. This is the place to go for vehicle/RV loans! They are also a great help with retirement planning. This is one happy customer 🙂

• H

  Hopeful in California
  5

  The staff is friendly. I applied to refinance my truck and it was fast approval. I applied for the mayo platinum credit card that was fast approval. I highly reccomend this credit union.

• L

  Luke McKenzie
  1

  Do not expect any service if you live out of town. Need to come into a branch and pay $28 to do a transfer. Employee on the phone was rude and not helpful. Please train your staff to be more proactive in helping customers that don't know all aspects of their system and make banking online easier like any big banks.

• g

  gump forrest
  1

  Made to pay to cash your customers checks ok so from now on all mayo credit union members im charging a extra $25.00 every time mayo credit union customers want to pay by check

• B

  Belushi
  5

  Mayo Employees Credit Union is top notch! Always helpful and courteous.

• N

  Nick
  1

  There visa credit card is a joke, made a payment a week ago. Still has not processed. Customer service was zero help!!!

• J

  James Hadley
  5

  Pre approval for an auto loan right over the phone. Easy-Peasy!