Home Federal Savings Bank Civic Center Dr, Rochester

Home Federal Savings Bank Reviews

• J

  Jacob Radtke
  5

  My wife and I used Home Federal recently for our mortgage and were greatly pleased with the timeliness and professionalism of their staff. Everything came together very smoothly and after this experience we have gone on to add several other accounts and have appreciated the communication from other bank staff we began to work with. We are grateful to be with a local bank who focus on relationships while also deliver strong financial services.

  Response from the owner

  Hi Jacob - Thank you so much for your kind words and taking the time to write a review. We appreciate it!!

• K

  Kathryn Knutsen
  5

  I love having an account with this bank! I closed my account a year ago, and had it reopened without any issues and I have never thought about taking my banking endeavors anywhere else. I tried one other bank in Rochester when I closed the first time, only to be back as a loyal consumer within a few months. Customer service is always hospitable, any minute issues I may have are ALWAYS taken care of in an instant, any concerns I have of charges or issues with my account are always handled in a professional and timely manner and I respect the relationship I’ve had with Home Federal Savings. I look forward to the future and will always refer friends and family to this great business. Thank you for all you’ve done for us so far!

  Response from the owner

  Thank you for choosing Home Federal, Kathryn, and thanks for taking the time to leave a review. We appreciate it!

• A

  Ashley
  5

  There have been multiple occasions where fraudulent charges have been attempted on my debit card and Home Federal's safety features have blocked them every time. The employees are always kind and helpful. I'm happy to be banking here.

  Response from the owner

  Thank you for the kind words, Ashley! Security issues are a top priority for us and we appreciate your feedback. Have a great day!

• G

  Gregory Hughes
  1

  I have been a Home Federal customer for over 33 years. I will be closing my account very soon due to a couple incidents. The easiest one to detail is the order of checks HF ordered on my behalf and charged me for---without any notice or my approval. The order showed up in the mail and I was billed. Yes---I was refunded after raising the issue, but some might call that incompetence. The other event involved a family member with a rollover IRA that was "characterized" by HF as a distribution, sending us to IRS hell for some time. We're still not sure it got sorted out right months later. Not good. Best of luck.

  Response from the owner

  Hi Gregory - We are so sorry to hear of your experience. Your note has been shared with the Market President and he would like to personally address this with you if you are willing. Please call 507-280-3434 and ask for Jeff Vehrenkamp. If he is not available he will get back to you right away. We hope to hear from you Gregory so we can get this fixed for you ASAP.

• C

  Crystal Barnes
  1

  I am very disappointed in this bank. I will be closing my account and going somewhere that is a normal bank!! They close at 5:30pm so they make it impossible to cash your check. Then they open at 8:30am which in my opinion is to late. Saturday they are open but if you deposit your check you wont have access to it until Monday! They have NO update ATM for there customers where you can deposit checks or screen shot and upload it to your account. They really need to step up there game! Then when can make it ... It takes 1 business day to process if you don't have matching funds. They wont give you any money back from your check if even it shows in my account that the same checks have been getting processed with no problems. I have been a loyal customers for years! Your bank sucks, and I am not referring anyone to your crappy small bank.

  Response from the owner

  We are so sorry to hear you have concerns. We would love to talk with you about this further and clarify a few things you have mentioned. If you would like to give us a call, please feel free to do so or we would be happy to contact you directly.

• T

  Tyler Welhaven
  1

  Spoke to 3 rude people, waited on hold for 5 minutes and still didn't get my question answered. It seemed like I was bothering them. I get you might be busy but this is your job. I don't always like being interrupted either but my clients would never know or feel rushed or stupid for asking questions. Not impressed. I don't even bank here and after this experience, I wouldn't dare trust you with my money.

  Response from the owner

  We are so sorry to hear about your experience, Tyler. If you would like us to contact you and assist you in any way we would be happy to, or feel free to contact Jeff V. directly at 507-280-3434.

• z

  zkmcgrath
  5

  I've been a customer for 12 years. Home Federal has always taken care of me. Dont plan on going anywhere.

  Response from the owner

  Thank you for your kind words and for taking the time to write a review! We appreciate it!

• J

  Josh Coop
  2

  I have a $9 monthly service fee on my FREE checking, they can't explain why. Debit card will get declined, have plenty of money. Website is down all the time, unable to check any balances.

• E

  Elly Smith
  5

  Luanne is very nice and hospitable

  Response from the owner

  Thank you for the kind words, Elly! We think Luanne is quite a gem as well!