Matt Gross - State Farm Insurance Agent Hillgrove Ave, Western Springs

Matt Gross - State Farm Insurance Agent Reviews

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  Monique G.
  5

  I have been a customer with this agency from when they first opened years ago. From the first day, Matt came out to my home to give me my quote and gave me info on numerous services that they offer which has turned out to be a great long term investment. They have exceptional customer service and always follow up with you for all your needs. I highly recommend trusting them with your hard earned assets.

  Response from the owner

  I remember coming to start the insurance in your house Monique, and I can't believe it has been 10 years since you started as a customer with our agency. We appreciate your continued business and your recommendation.

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  Jeffrey Banks
  5

  Very professional and Quality service.been with Matt Gross for well over 10 years and never had a problem with their prices or services..I have car and home insurance with them and they are very responsive to me whenever I need any questions ask( love Lorrie she's great)

  Response from the owner

  Thank you, Jeffrey, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Lorrie, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!

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  Lindsey Paulus
  5

  Matt Gross, Lori and his team are wonderful. Everytime I call I feel like I am part of their family. They know who I am, know my family and their responses to my questions are always fast and friendly. I feel they have my best interest at heart. I highly recommend!

  Response from the owner

  Thanks for your kind words Lindsey! We appreciate your business and recommendation.

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  Debra Simmons
  5

  I've had the pleasure of having Matt as my agent since 2009. The level of service that I receive from he and his staff is stellar! Matt personally takes the time to phone me each and every year for a coverage check-up. There were services that I added on as both my children went away to college, that I wouldn't have thought of, if it weren't for the annual check-ups. His assistant Lorrie knows exactly who you are when you call, and addresses every request quickly and thoroughly. I was online back in 2009 looking to change my insurance carrier and Matt reached out to me that day, and I haven't regretted the switch from the other carrier that shall remain nameless.

  Response from the owner

  Debra, The pleasure has been all ours. We are so happy to help you with your Insurance needs.

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  Nick Curry
  5

  Matt & Lorrie have been terrific to deal with. Saved our family money from our previous insurer and would highly recommend.

  Response from the owner

  Thank you, Nick, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear that our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Lorrie, who make sure that our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!

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  Sherry Garrity
  5

  I have been doing business with this agency for many years. Lorrie is the best, I shopped around before and thankful I kept my business here. Great service, quality, professionalism 100%. Highly recommend!

  Response from the owner

  Thank you for the wonderful review, Sherry! Lorrie is a fantastic asset to our team and we’re happy to hear they were able to help you with your insurance needs.

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  Kevin Stroud
  5

  Matt and his entire staff are extremely responsive, helpful, and honest. We have been working with Matt for almost 12 years now and have insured multiple properties, multiple cars, and the rates have always been competitive. Highly recommend.

  Response from the owner

  We appreciate your business Kevin. Thank you for your recommendation!

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  Nouman Qureshi
  5

  Lorrie Soltwisch and the State Farm team have been nothing short of amazing for me and my wife. We’ve bundled auto and home insurance and it’s been a very simple, straightforward process. Lorrie is always available to answer questions and is extremely responsive. Would recommend anyone looking for insurance to check them out.

  Response from the owner

  Thanks for your review Nouman. Lorrie is fantastic and we are proud to have her on our team. We appreciate your business and recommendation!

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  Kristen McSweeney
  5

  Matt and his team (Lorrie in particular) are absolutely fantastic. Highly recommend if you're looking for an agent who will treat you and your family well.

  Response from the owner

  Thank you for the wonderful review, Kristen! We appreciate you and happy to help you with anything you need!

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  Brian Bartoz
  5

  I’m very pleased with the service I’ve received from Matt Gross, my State Farm agent. I’ve been a client of the Matt Gross Agency since 2012, and I’ve always been impressed with his ability to provide prompt, accurate responses to all of my insurance-related questions. He and his staff members are friendly, knowledgeable, and eager to help their clients find the insurance coverage that suits their needs.

  Response from the owner

  Brian, Thank you for the loyalty to our agency and State Farm. We look forward to working with you for years to come.