Matick Toyota Hall Rd, Macomb

Matick Toyota Reviews

• B

  BRIAN KRUPP
  5

  I dealt with Mike Riess and it was the best experience I have ever had in a car dealership. He actually seemed to be concerned about what I needed in a car and not what his commission would be. Mike took the time to find out what I wanted and needed and then patiently took me through the whole process. It really went smoothly and the car is great. I couldn't be happier.

• A

  Alisa Audet
  5

  Hal and Mackenzie did an exceptional job assisting my husband and I in the lease of a 2016 Hybrid Camry. They showed compassion, understanding, and listened while I asked them many questions, asked for safety information, price comparisons between 5 different Toyota's. We chose the 2016 Hybrid Camry which has a 5 star safety rating and 10 air bags. It is a sharp looking car, roomy, comfortable and I'm loving that it comes in a hybrid. I owned a 2014 Prius and was unfortunately rear ended and my car was totaled. A lot of fear now accompanies me in being inside a vehicle. Hal and Mackenzie were great listeners, showed genuine compassion in my situation and were on board to help my husband and I obtain a vehicle I am working on feeling safe inside. I am not able to drive yet but once I am medically stable and emotionally ready to drive I am looking forward to the baby steps toward driving one day and knowing I will be in a very safe vehicle. My husband loves the way the car drives, it is quiet, smooth and comfortable. Even with my limited ability to sit for very long I can tell it's going to be a great car. Don't drive distracted it's not worth it. It can really cause someone else a lot of pain, cause them to miss out on life, hurt their income. Pull over to a safe place if you must read a text or write a text back. Don't make or take calls while driving unless you have the blue tooth system. The water bottle that falls on the floor, leave it there until you pull over. Save putting on makeup until you arrive at your destination. Keep yourself and the drivers around you safe by limiting distractions. Be safe on the road!

  Response from the owner

  Alisa, thank you for your very kind words and review about your experience leasing your new Camry Hybrid. Hal Helms and Mackenzie Romero are very valued team members. They, and each of our Matick Toyota team members, truly do try to put the interests and needs of our guests first and foremost every single day. We are dedicated to taking the time, providing all the information and comparisons, and as many test drives as needed. Purchasing a vehicle is a big decision, one of the biggest we make in our lives and it is our sincerest honor to be able to help guide people to right the vehicle for them. In your situation, we completely understood your feelings and needs and are so honored to have earned your trust. We will be here for you and your husband well into the future, for anything you and your Camry need. Likewise, we wish you the very best in your continued recovery.

• E

  Erica Hammel
  5

  Cannot say enough great things about our experience at Matick last night (and today). Went with my 65 year old Dad because he wanted to lease a new Toyota (I am taking over his older Camry). Alex Michling immediately greeted us and took such great care of my Dad. My Dad said it was the best-most-non-pressure experience he’s ever had at a dealership. Then picking up his brand new Rav 4 this morning, Alex spent time with my Dad going over all the technology in the vehicle and setting up his phone-Bluetooth. Which was nice so I didn’t have to lol. And just a shout out to the family friendly atmosphere. We had my special needs son with us and he loved your kids play room. Also shout out to Hal for getting my boy a little Matick dog stuffed animal while we were waiting. He loved it! Being a working single mom and scheduling an oil change can be tricky. Now I know I can easily schedule an oil change without having to find a sitter because of the awesome playroom to keep him occupied! Would highly recommend Matick and especially Alex to anyone looking to buy a used or new vehicle!

  Response from the owner

  Erica, thank you so very much for your kind review and feedback about your experience. We're thrilled that you felt comfortable, at home, and that your Dad had a great experience as well. Alex, Hal, and our entire Matick Toyota team welcome you and your family anytime and will continue to provide a fun, family-friendly environment for you to do business in. Thanks for sharing your opinion with us, and others!

• A

  Al-Murtada Osman
  1

  They told me my brakes were in the green. Within a few weeks, one of my brake pads fell out because the brakes were so worn out. I don’t even drive a lot, so that tells me they either didn’t check the brakes, or they lied about my brakes being good. Never coming back here again.

  Response from the owner

  The safety of our customers and their vehicles is our top priority. If your brake pads had shown wear, it would be in your interest (and our interest) to make sure you knew that to be able for us to offer you new ones. In your case, it is very possible that one of the pads got stuck in the slides and could have worn the pad out within a few days, or a caliper could have froze and done the same thing. Recognize, we can't identify what happened but would be glad to offer you a return visit to give you a free brake inspection. Again, we can't emphasize enough that the safety of our customers and their vehicles is priority one. Brakes included.

• I

  Ivonne Ciaramitaro
  5

  My husband and I wanted to get a good deal on a car and we had already decided that in order to keep the cost down we would have to settle for a car we didn't love. We went to Ford, Subaru, Kia and Mazda looking for the best deal possible. Finally we were helped by Steve Shikwana at Matick Toyota. Not only was Steve able to find us a beautiful car with amazing technology and safety features that we didn't even know existed, he listened to what our needs were and he put a lot of effort into getting us the best deal possible. The best part of all is that we got a car we love for a great price. I highly recommend you to check them out before going anywhere else.

  Response from the owner

  Ivonne, thank you so much for your review and recommendation following working with Steve and our Matick Toyota team. We truly believe in listening to our guests first and then making recommendations based on your needs and your needs alone. While we wish you didn't have to go to so many dealerships, we're truly honored by your trust. We look forward to seeing you again in the future!

• K

  Kevin Palmateer
  4

  Overall I am very satisfied especially with my salesperson Hal (5 Stars). As a previous Prius owner I noticed and overlooked a resonance sound at test drive that turned out to be a wheel bearing less then a month later. Car was sold As Is and as a Transportation Special. The vehicle to date has been an good overall bargain.

  Response from the owner

  Kevin, thank you so much for your kind review of your experience with Hal Helms and our dealership team. We take great pride in the service we offer our guests and we are happy that you have enjoyed your experience. Please know whenever you need anything, we are here for you. Thanks again.

• N

  Nikki Rose
  5

  Braden helped me get out of my Focus and into a new SUV and he was nothing short of professional, polite, thorough and accommodating. The process was amazingly smooth and fast. I highly recommend this dealership if you want an upfront salesman willing to work with you.

  Response from the owner

  Nikki, we want to thank you for your business in the past. In April 2016 shortly after your review, the dealership changed ownership and took the new form of Matick Toyota, closing the old McInerney Toyota. With this change you can experience better customer service, lower prices, more accommodating and customer-centric processes, and in 2017, a brand new dealership facility. We'll be reaching out in the coming weeks to let you know of the changes ahead and hope you'll give our new team a chance to show you a better experience. Thanks for your trust in the past, and into the future.

• C

  Cathy Fitzgerald
  5

  Enjoyed working with them when purchasing my 2018 Rav4. After searching o line I liked the prices at Matick, turns out I liked our sales.person, too. He was professional, a good listener and he shared answered my numerous questions. I liked his insight onto service and reliability since he was formerly head of serice department. It was a drive but I would do it again.

  Response from the owner

  Cathy, thank you so much for your kind review and the trust you put in our team. It was truly our pleasure to assist you and can’t express how much we appreciate you traveling and giving us the opportunity! Thanks for your review.

• w

  wayne cook
  5

  I bought a 2017 4Runner in September; from trade-in value, to Mike Riess (my salesman), to the service department, my experience was nothing but positive. I recently worked with Greg at the body shop, and that experience was excellent as well. He went above and beyond to earn my trust and business. I would send family or friends to Matick Toyota.

  Response from the owner

  Wayne, thank you for your positive review and feedback. Our entire team, from Sales to Service to Body Shop, is committed to the same core values: treating people right, the best in guest service, and true value and respect for our guests time and money. Please know how much your trust means to all of us!

• G

  George Becker
  1

  Body Shop: I'm giving Matick 1 star because of the body shop. I needed some really minor work done on the front of my Prius. Went in for the guy to take a look at it and give me quote. Waited and waited for the quote and nothing. If they don't want the business I'm not going to force it on them. Terrible way to treat paying customers. Service Center: As far as the service center goes. I have no real complaints. Good service, friendly staff. Meets my expectations of a car dealer.

  Response from the owner

  Mr. Becker, thank you for your kind review. Each and every one of our team members tries hard every day to make sure our guests receive the best experience, with the friendliest staff and most customer-centric process, with a great environment. Please know how much we appreciate the trust you put in us. Thanks again.