Mark Wahlberg Chevrolet of Avon Chester Rd, Avon

Mark Wahlberg Chevrolet of Avon Reviews

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  W. Sherwin
  5

  My trax was in a accident. Tow to your body shop. Was fixed and looks like new. Took 51/2 weeks to fix .they had a hard time getting the parts from G M not your fault parts were slow in coming in would use your body shop if the car needed body work. Wayne Sherwin

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  Tyler Bulloch
  5

  Rachel was fantastic! I had a 2016 Cruze with 5 payments left on my lease. I wanted to get into a new truck and they didnt disappoint. I looked at a truck at another dealership and their prices were too high from where I wanted to be, and the truck was also a base, bare bone model. They beat a competitors price by 20$ a month on a brand new Silverado which had more features and options than the other truck I was looking at. Rachel was very kind and prompt to make the process as quick as possible, and also answered any questions I had without hesitation. Their service department is great! I had some issues with my Cruze so I took it to Firment as it was the most convenient for me from where I work. Not only did they take care of the problem, they were also able to take care of the 3 recalls in a convenient time frame. Pat O'Brien had cause the original problem and has also told me they had the recalls taken care of, but they never were. I would highly recommend Firment over any other dealer. My family has dealt with them multiple times and they never disappoint.

  Response from the owner

  Thank you for your continued business! We're proud to know that we've been able to give you consistent quality service, and greatly appreciate your valued support!

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  Just Bill
  5

  I walked into Firment and while in showroom I could not keep myself from listening to this gentleman that surely was streetwise as I was. He was very kind also but had no idea it was Mr.. Firment himself and we just had a good time together shooting the breeze. I made my mind up that this man was all about customer satisfaction. He gave me an autographed tee-shirt and I bought a Malibu. I considered it a pleasure in meeting a man who started working at 10 years old to become a true success in life and business and this was a honest man.

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  David Cintron
  5

  I bought a car from James Wood a few years ago. The car had an issue with the waterpump and they gave me a loaner until the issue was resolved, we were so impressed with the service that my wife said we will buy our next vehicle from them. I still drive the car today and it has and still continues to serve me well. Thanks for the great service and I look forward to doing business with you in the future.

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  Boyd Ientile
  3

  a year ago I had a problem with the dealership. They sent me a free oil change to try and make up for it. For a year I have not brought either of my Chevy's to you, even though one is leased from you. I decided after a year to use the coupon and give you another shot. When my wife came to pick up the SUV she was charged $66.00 for the service. The cashier apologized and voided the transaction, but yet another mistake after a year. So Maybe 2020 will be the year Firment takes care of my family. I can say that our lease is up in January, I will be purchasing another Chevy, but not from Firment. Its a shame, I worked with Firment a lot at the 57 location. My family has purchased several cars over the years. Seems since service changed at the new location we just cant get taken care of. Good luck with other customers, I am sure it is just me and my family that cant get taken care of. Simple oil change with a coupon shouldnt have became this difficult.

  Response from the owner

  Thank you for the feedback! We regret to hear about the situation you've described. If you have any questions, or wish to discuss this matter further, please don't hesitate to call us directly. We'd be happy to assist you in any way we can. Have a wonderful day!

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  Braxton Kovach
  5

  Excellent staff at this location, I appreciate their service. Anything they work on with your vehicle, they wash your car as well. That’s awesome if you ask me, I had a Cam Shaft replacement for my Chevy Cruze. And it sounds brand new again, once again thanks for everything Joe Firment. 🤓👍🏻

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  Terrance Dewberry
  5

  Everyone was very nice and pleasant. Max the young man that was helping me listened to my concerns and confirmed that problem with my car. Said that he would contact me when the part came in. Awsome people!

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  Marc Moody
  5

  Mike Manos was awesome to work with. From the first time I spoke with him on the phone till I drove my new Silverado off the lot, the experience was very professional. Closing up my deal, Bryan Megon was awesome explaining everything very clearly and thoroughly. Overall excellent service and very professional through and through. Highly recommend

  Response from the owner

  It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

• J

  J E
  1

  Not a good experience i called for a car they had for sale i talk to a lady on the sales department on a Monday she told me the car had to go tru inspection And it would take up to 3 days before is ready for the lot , she took my name and my number and i told her please as soon is ready let me know i want to buy this car she said yes i will let you know , so today Tuesday i called just to make sure when the car was going to be ready and the used car sales manager tell me the car is sold it sold last night I was like WTH dint even give me the opportunity to make a offert or pay the asking price i had the money and everthing I need it .i would never try to buy anything from this place again . I hope the company shares this comments with the personal the person the did this would know who she is i even said i would arrange my own deliver for this car . Not happy it all

  Response from the owner

  Hi, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (440) 934-4600. We hope to hear from you.

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  Becky Giallourakis
  5

  The young man that helped me was very courteous and helpful. An employee greeted me when I pulled in the lot asking if he could help me. Very easy and good experience.