Mariner Finance Lee St, Des Plaines

Mariner Finance Reviews

• D

  David S.
  2

  Very friendly customer service when you apply and very innovative approach to lending. Most places will call or email you when your application has been declined. I appreciate that Mariner has decided to chart a new course by forgetting you ever existed and then eventually mailing an adverse action letter.

  Response from the owner

  David, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• c

  chris mason
  5

  I’ve had the pleasure of dealing with this company multiple times. During my second transaction, we hit a slight snag; however, Mike and Dave Webber were both able to immediately remediate the issue. There was no combativeness, only friendly voices and true concern. I would highly recommend these guys

  Response from the owner

  chris mason, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• G

  Gloria Jackson
  1

  I have an open loan and was approved in April for an additional amount, I decided not to get the loan. I applied June 9th because of an unexpected layoff of my daughter. Called several times and was told they are working on my application and will get a call back I never did. I called and was told my application was denied I asked why the young lady told me I had a open loan which I had in April so she asked me to send her my check stub and she’ll see what she can do. Still haven’t heard anything from her. I will never use Mariner Finance again

  Response from the owner

  Gloria, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• J

  Julio B
  5

  Where do I begin??? I shoulda wrote this back in July when I got my first loan Mike and Tony are awesome and help me with the whole process especially Tony this time around everything was done seamlessly and with no issue, these guys are working under a lot of pressure due to what’s going on but they are assets to this company they are genuine ppl and will help you along the way!

  Response from the owner

  Julio, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.