Mariner Finance Silver Hill Rd, District Heights

Mariner Finance Reviews

• W

  Wannie B68
  5

  The entire staff was very professional and helpful during the loan request. They worked with me until I was able to gather all the necessary documentation so that I could be approved. The rates for the loan was/is great and this will allow for my credit score to go up. I highly recommend Marina Finance to anyone who has less than perfect credit.

  Response from the owner

  Wanda Barnes, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• M

  Michelle McFadden
  5

  I called to inquire about the loans process and the requirements. I spoke with a very professional representative. Very friendly and treated me with respect. I follow up on the status because I thought I was denied But i was approved. They have experience a huge amount of applications. The agent apologized again very professional. The following day I was invited to come to the office to finish complete the application and received my funds. My agent explained my loan agreement and terms which included the interest rate. Monthly payment and the length of paying the loan off. Your credit score depends on your interest rate and may seem high but you can payoff the loan early without penalties or interest. I was very impressed with the staff and ther service. I have recommended my family to your company.

• M

  Maria Lea
  1

  The wait time to get the application status is horrible. I have to keep calling to find out what the status is and still not completed. I keep being told they are understaffed and are extremely busy. It should not take 4 to 5 days to find out the status of an application. When I did call, turns out they needed more info for me. No one called to let me know this. I had to call them. This is unacceptable. Time management seems to be an issue for the underwriters. Update: Ann Marie is the only one who is awesome. Other than that. Nope.

• D

  Dinie Bell
  5

  If you want to meet some very nice people who care about your needs go to marinerfinance.com and visit the District Heights office you want regretted thanks for all of your help love you guys for welcoming me and the family 👪

  Response from the owner

  Dinie Bell, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• G

  Gavata Smith
  2

  I was extremely grateful for the approval in my time if need but having to call back quite a few times just to find out application status was a little annoying especially since when I initially called they said it is usually within a few hours. My approval took 1 1/2 days then i was called 30 minutes before the place closed going into a holiday weekend. I had to call in to confirm receipt of my document upload which they hadn’t even looked at. I stayed on the line while the pulled the documents and was told that someone would call me back about next steps. 2 hrs later I called back and was told that I could come on in. I arrived and had no idea that the process would take over an hour. I had a meeting to get back to which I shared upon arrival. In spite of that I kept being left in a room alone for time spans when I had no idea what was happening. After that, I went to the bank that their check was drawn on and had problems cashing the check even though I bank there too. It took two tellers and a manager almost 30 minutes to ‘verify’ the check. They couldn’t find what ‘location’ it originated from. Although the check was eventually cashed the manager let me know that she’s FAMILIAR with this company and they write A LOT of checks daily so they have to go through this verification process. The bank manager’s implications made me very uncomfortable. I hope things are easy from this point.

  Response from the owner

  Gavata Smith, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• T

  Tamara Slaughter
  5

  Great staff, very knowledgeable, always willing to help and find ways for you to get what you need...they really helped me out!

• H

  Helen marshall
  5

  Kurt was professional, courteous, knowledgeable and prompt. The process was seamless!

  Response from the owner

  Helen marshall, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• Q

  Quiet Breeze
  1

  This place needs to be ashamed of themselves! Scamming hard working people. They don't honor the contracts.

  Response from the owner

  Thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• C

  Cordelia Bullock
  5

  Mr Theodore Sharp a assistant branch manager performed a great presentation on how there company can could assist your loan needs. Exampling the application and its requirements, what’s expected of you as a customer, answering all questions that a customer would be curious about. I was truly impressed and I recommend you to go check them out. This pandemic has set us all back in several areas in our lives and they are there to help.

  Response from the owner

  Cordelia, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Robert Royal
  5

  I have a part of the Mariner family for years. Every since my wife passed and I needed help Ann Marie has been my guiding angel. When life deals me lemons, Ann Marie and Mariner turns it into lemonAide

  Response from the owner

  Robert, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.