Mariner Finance Jake Alexander Blvd, Salisbury

Mariner Finance Reviews

• N

  Nicholas Jackson
  2

  This company is very unprofessional when it comes to the process of getting your loan application. Had to keep calling them after I was promised a call back at a certain time. Never received courtesy calls to find out if the loan was approved. I had to call back to get results. Jessica is professional and willing to help but the rest of the staff besides the lady at the front desk taking payments were just sitting around. I was told they were very busy and when I got there no one was there they were just sitting around talking. I do not recommend this place. Regional Finance is in the same area go there. Speedy service and they appreciate your busy.

  Response from the owner

  Nicholas Jackson, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• D

  Deborah McCullough
  5

  The customer that has been given to me has always been a pleasant experience. The staff greets you with a hello and smile. They always inform you of what the process is and will always ask if you have any questions.

  Response from the owner

  Deborah McCullough, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• B

  Beverly Allen
  5

  Employees are very courteous and professional. Always kind and efficiently handling your business. Thank you Salisbury Mariner Employees !!!

  Response from the owner

  Beverly Allen, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Christine Jacobs
  5

  I enjoyed the process from start to finish. The benefits of borrowing from Mariner far outweigh any other finance company. Melanie is very nice, helpful, and thorough.

  Response from the owner

  Christine, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• C

  Carl White
  1

  People here are very rude and two faced. I needed help to get information on a account my grandma previously had i called them about a 2 weeks ago and they gave me a phone number to call for more information on the account. I called the number Friday and it just rang and rang so i called back up there today. I was told that i have no business calling asking on account that i do not have. I said well i just called and you gave me this number and i just wanted to make sure that this was the right number. Well the woman said well i cant help you and hung up the phone. I think that is bad when company has to change its name because it is no longer aloud to operate within the state this places used to be called security finance well i see why now they changed there name. All i know is that they will be getting a law suit soon i have no clue were my cars title is and this loan has not had a payment in 6 years made on it. I have all the paperwork form when the loan was first took out. Never did we get a notice saying that the title was being sold and that the account was going to a collection Agency. I do not even know where the title is were they have it or anything. I just want to know how they can sell a cars title but not have the car with it

  Response from the owner

  Carl, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• E

  Ella Delton
  5

  The staff was professional, very friendly, answered all questions I asked, so I would understand. It didn't take long at all. In the future If I need help, I will come back to Mariner Finance. They did a very good job helping me.

  Response from the owner

  Ella, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• K

  Kolya Baker
  4

  Service was good but it took almost two hours.

  Response from the owner

  Kolya Baker, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• K

  Kimberly Devolld
  1

  I received pre-approval online for a small personal loan but was then told to call the office. They said they would get back to me. Two days went by with no response but I finally received an email saying it was denied. Today, less than a week later, I received a pre-approved check in the mail from Mariner Finance for a little less than what I had asked for. WTH! So I can, but I can't, but then I can? Make up your mind. Don't worry, I already went somewhere else and everyone else should too.

• R

  Ruth Wiles
  5

  I was treated with courtesy and respect, like a truly valued customer. Jaero was easy to work with, making sure all my needs were met.

  Response from the owner

  Ruth, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• E

  Elizabeth Byerly
  5

  Everyone very nice and professional. Great service, and concerned about what you need. If there was a 10 star.I would have reated that.

  Response from the owner

  Elizabeth, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.