Mariner Finance Stone Creek Blvd, Cincinnati

Mariner Finance Reviews

• S

  Silver Back ll
  1

  Called to get my wife's account straightened out and spoke with Creg Lyons. Very rude individual who wouldn't work out an automatic payment plan to help get things back on track. Stated they tried to work with her 3 times out of 4 years. I understand what they are saying yet being in the same profession I know over this past year how COVID has effected individuals. Very unprofessional individuals who are rude who need a refreshing course in customer service .

  Response from the owner

  Silver Back ll, we apologize that you had an unfavorable experience. Our goal each day is to provide superior customer service. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• B

  Bonnie Medlock
  5

  All were nice and know what they are talking about. Tell what things mean and how it works. Very comfortable while waiting for my loan information. They are a great crew to work with, and hats off for Emily you are fantastic!!!

  Response from the owner

  Bonnie, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• A

  Aniko Janutolo
  5

  Jacob was absolutely amazing, wonderful customer service and really got me what I needed. Highly recommend!!

  Response from the owner

  Aniko Janutolo, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Chris Riehle
  4

  Interest rate is a little high, but the process of getting loan is pretty easy.

  Response from the owner

  Chris Riehle, thank you for the feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future.

• V

  Vicki Thompson
  3

  Good company. However, I would suggest going to any location other than Stone Creek. I got a little behind and am trying to get caught up. I was two months behind. On the phone this person told me they send the account to the lawyers when you are three months behind. This was Friday. I wanted to call back Monday once I knew exactly how much I could pay. I was told he was sending my account to the lawyers on Monday. Wait, I am two months behind, not three. Which is it? So I agreed to set up a payment. He wanted the full amount and would not accept one payment unless I scheduled the second! So, I scheduled the second payment, set up my login on line and cancelled it. I am also calling the 800 number Monday to find out exactly what their policies are. I find it difficult to believe they cannot accept a late pmt without scheduling another one. This is no the first time i have had difficulty with this person. I will not talk to him again and I will make it known Monday, I will not answer or return any calls from this branch.

  Response from the owner

  Vicki, we apologize that our branch did not meet your expectations. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

• V

  Vertis Morris
  5

  Mariner Finance offered me a loan when I really needed it and I didn't even have to ask for it! Now that is awesome! I always pay on time and it pays to be consistent! Thank you Mariner Finance!

  Response from the owner

  Vertis, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• F

  Fredrick Carnes
  5

  Their service was very professional, I felt like they were really outgoing with information and made us feel really comfortable.

  Response from the owner

  Fredrick, thanks for the great feedback! We appreciate the time you took to share your experience with us and we look forward to working with you in the future. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• a

  apiyo thomas
  5

  Didn't have any problems with the process. The option to do the application and closing for the loan was a great help and convenient.

  Response from the owner

  Apiyo, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• C

  Connie Kreiner
  5

  Rene did a terrific job of helping us out when we really needed it!! Totally smoot process....

  Response from the owner

  Connie, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

• R

  Rose Boehle-Sexton
  5

  We have been Mariner customers for 3 years and they have always been there for us. I highly recommend them!!!

  Response from the owner

  Rose, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.