Marine Bank Village Green Pl, Champaign

Marine Bank Reviews

• M

  Melissa Paige
  1

  Banked here for about 10 years before I finally drained my account to close it, even then there were issues with me doing that. Highly recommend making a different banking choice. I would agree with another reviewer. If you have no issues things are fine, but even processing large checks seem to be difficult with unreasonable processes. This branch in specific is lacking in customer service and high in turnover. The branch on Neil is much more pleasant but they all adhere to the same archaic practices that are behind on the times.

  Response from the owner

  We are sorry to hear that you’re unhappy with your experience with our bank. We try hard to meet the needs of our customers and offer the best service possible, and we hate to hear that you feel let down. In regards to our procedures and policies, we understand that they can be inconvenient but they are important because they keep our customer’s accounts and information safe. Though we have been in touch with you about this via email, we would appreciate the chance to talk to you more about this over the phone. Please give us a call (726-0660) at your convenience to speak with Pam.

• J

  Julie Losch
  1

  I don't write reviews very often, but if I could give a negative star rating to Marine Bank for customer service, I would. I have had an account with Marine Bank since I moved here in 2015. As long as you don't have any issues come up, they are fine to work with. However, if anything comes up that is out of the ordinary, like fraudulent charges on your account, don't expect them to be capable of understanding the situation or to handle it in a timely or careful manner. They advised me to return an item that was mailed to me by mistake and that charged my account $70. Marine Bank assured me that by returning the item and showing them proof that I returned it, that they would handle the fraud activity and I would regain the amount lost. Instead, I returned the item and brought the proof to Marine Bank and was later told they could do nothing about it. I spoke with a teller, who did not refer me to management, even when I said I would be closing my account. Then, I emailed corporate offices, who appologized for the "frustrating experience," but they did not refund me the amount. They just agreed to let me close my account via email. Very unprofessional. Very customer un-friendly.

  Response from the owner

  Hi Julie, thank you for your comment, we appreciate all feedback from customers. We apologize for the miscommunication, we should have made our instructions clearer. In regards to your concern of our ability to handle out of the ordinary issues such as fraudulent charges, Marine Bank has an entire department dedicated to protecting our customer’s accounts from fraudulent activity. Your situation was not an issue of fraud but that your order was not cancelled according to the requirements of the merchant. After confirming the return policy of the merchant, which is that returns are not accepted, we finalized our investigation. We did our best to assist you with this matter but because this is an issue with the merchant’s policy, we are aren’t able to further assist you. We wish you the best of luck in resolving this with the merchant.

• C

  Cameron McDonald
  2

  Great hours and decent personal service. They didn't inform me of all fees during a conversation specifically about the scenario. And then later stuck me with a large fee they wouldn't erase leading me to close my account. Their online portal leaves a lot to be desired.

• b

  bloodygman1
  1

  Mortgage lenders should never waste your time for 4 months, shouldnt even waste a week of someone's time let alone 4 months! Banked there since I was 16 and thats what i get. Close on my place in a month with no help THANKS MARINE BANK AND TEAM! 👍

  Response from the owner

  Hi Trav, We appreciate your feedback, even though we are disappointed to hear you didn’t enjoy your experience with Marine Bank. We are truly sorry for amount of time it took to gather your information. This process can take some time to develop, but because of the large financial risk to us as a lender, it is necessary. It is not typical to wait for months, but it does happen in some instances. We wish you the best of luck in the home buying process and once again, we apologize for your long wait during this process.

• M

  Mark R
  5

  I am very pleased with the professional services by Marine. I have worked with Marine for years with personal and business accounts. I look forward to continuing to work with them.

• B

  Bill Howard
  5

  Always very friendly, helpful and quick!

  Response from the owner

  Thank you Bill! We appreciate hearing from our customers!