ManhattanLife Northwest Fwy, Houston

ManhattanLife Reviews

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  Jeffrey Landon
  5

  Journei Rogers was very helpful and professional. Found the missing policies and explained what I needed to do next. Great company to work with.

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  Mikaelah Cordeo
  4

  The chat line was very helpful. I also appreciate the ease on signing in. However the forms are only suitable for a medical office not just for someone sending in their claim form e.g. for cost of office visit or purchase of glasses. i.e. it is not user friendly unlike the rest of your website.

  Response from the owner

  Thank you for sharing, Mikaelah! We appreciate you taking the time to leave us a review. We are working hard behind the scenes to update our website to become world class and to become more user-friendly for great customers like you. We value your loyalty to our business and are happy to hear you've enjoyed your experience with ManhattanLife.

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  Teresa Moore
  1

  My family member died of cancer. They would not honor their policy as it was stated. An embarrassment to the insurance industry. Other insurance was friendly, and responded in a timely manner. Manhattan life were unreasonable, and apparently couldn't read their own policy, even when we told them the page number and paragraph.

  Response from the owner

  Thank you for sharing, Teresa! We appreciate you taking the time to leave us a review. Reviews like this help make our business better. We are sorry to hear about your experience with our team. If you will send us an email at [email protected] with your contact information, we would like to discuss how we could have made your experience with us better and see if we can resolve your issue.

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  Kenneth Goltz
  5

  I have had the ability to place my client's business with this fine company for over a year now--they are responsive, and reasonable to deal with at a minimum!

  Response from the owner

  Thank you for sharing! We appreciate you taking the time to leave us a review!

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  kaylan wright
  5

  Love Manhattan Life. They are always very helpful and know what they are talking about. Need to pre qualify an applicant, or ask questions about a pending app... They will quickly assist. Love the chat system as well :)

  Response from the owner

  Thank you for sharing, Kaylan! We appreciate you taking the time to leave us a review. We love that you are enjoying our chat feature!

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  Tammy R. Harmon
  1

  The insurance sounds great! It takes you months and several fax and mailings to finally get reimbursement. The first couple faxes, they say are blurry and they sent you a letter. The letter never comes. When you mail them a copy, they don't receive it. Its just not worth the hassle.

  Response from the owner

  Thank you for sharing! We appreciate you taking the time to leave us a review. If you will send us an email at [email protected] with your contact information, we would like to discuss how we could have made your experience with us better. Also, did you know we have a new phone app that allows you to upload documents electronically right from mobile device or tablet?

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  Pat Johnson
  5

  Leslie de la Garza what's knowledgeable and very helpful. Outstanding service.

  Response from the owner

  Thank you for sharing! We appreciate you taking the time to leave us and Leslie a review. We value your loyalty to our business and are happy to hear you've enjoyed your experience with Manhattan Life.

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  Nancy Vander Vliet
  5

  I am happy with the response, when I have a question. I have not used the insurance as yet, but have read up on the policy & liked the coverage.

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  Penny Stimpert
  1

  This is the most incompetent, irritating company I have ever dealt with! My parents died less than a month apart and we have spent months collecting their insurance benefits. They repeatedly lost or misplaced documents such as death certificates for Both of my parents! They are fully aware that they both died, fully aware that they were each the others primary beneficiary and yet we've sent and resent and faxed the same documents repeatedly! Heaven forbid they just go get my fathers death certificate out of my mother's file and copy it. Nope, can't do it! So, we've sent that document repeatedly.... I have little doubt that once they get it, they will have lost my mother's death certificate which we need in order to become the beneficiaries of his policy... Now, they are missing page 2 of the paperwork! They have all the other pages but, somehow page 2 disappeared! We sent them page 2 via certified mail, requiring a signature. The tracking option notified us that they received it. They denied receiving it. When told who signed for it, they did not reply and said we'd have to sent it again!!! My brother hung up in frustration and my sister called them and was told that the letter they signed for is was sent to The Claims Department but, we could just fax it to them!!! Evidently it's too much trouble for them to go get the damn letter with page 2 inside it so that they can process the claim! We've been jumping through the same "hoops" for 3 months!!!! It's not enough that we lost both our parents, they are being complete jerks over a very small claim! I DO NOT RECOMMEND THEM FOR ANY INSURANCE! I SHUDDER TO THINK WHAT THIS WOULD BE LIKE IF IT WAS FOR A SUBSTANTIAL AMOUNT OF MONEY!!!

  Response from the owner

  Ms. Stimpert, I would like to offer my services to you to ensure that you have resolved the concerns you had with my company. Please email [email protected] and provide your contact information. If everything has been resolved, I would still appreciate your information so that we can identify areas for improvement.

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  Michael T Tookes
  5

  I loved working with the chat team. They were very thorough while going over my wife's policy with me.