Main Street Bank Great Rd, Littleton

Main Street Bank Reviews

• J

  Jessica Baron
  1

  I am absolutely disgusted with my experience here. I re-financed an auto loan and was required to open a checking account as well. I keep getting charged a $32 overdraft fee about every week or so for absolutely no reason! I have emailed repeatedly waiting for resolution on this, and it has been radio silence. I will never be banking with them again, and I suggest you don’t either. Taking advantage of a young girl because she “won’t notice” some extra charges on her card is horrible. I came to this bank because I wanted a better place to manage my money, but clearly it was a mistake since they are quite literally stealing my money.

  Response from the owner

  Hi Jessica; I am very sorry you’re unhappy with your experience. That is certainly not what we aim for, and I have escalated this concern to our team in Littleton to assist you. You should be hearing from someone on the team today to help you. If there is anything I can do for you, please know you can contact me directly as well. I appreciate the feedback, and hope we are able to turn this situation around for you very soon. Jamie Conaghan, VP Marketing [email protected] 508-460-4166

• K

  Katie Robinson
  5

  This is not my regular bank, but I have been working with them for the last year. after the loss of my grandmother, my grandfather wanted to add me on his account as a joint owner. The process was smooth and everyone in the Littleton location was great. I had not gone back or needed to contact them until recently when I lost my grandfather. They helped me double check all his deposits and withdrawals, stopped an unauthorized payment and eventually close out the account smoothly. Each time expressing condolences for my loss. If this bank had branches that were closer to me, I would consider switching. I appreciate the help and support provided during a very difficult time.

  Response from the owner

  Katie, thank you so much for sharing your experience. Our team is here for you, especially during those challenging moments.

• D

  D Pavao
  5

  I have been banking with MSB for several years. I had banked with North Middlesex Savings Bank previously. They seemlessly transitioned to MSB and I have zero complaints. If you are thinking of switching banks, look no further. The customer service has always been excellent! The Littleton branch is one of my favorites. Maria Nephew always goes above and beyond with her superb customer service skills. I highly recommend!

  Response from the owner

  Thank you for sharing this experience! We could not agree more; our team in Littleton is excellent, and is there to help you now and in the future with your banking solutions.

• E

  Ernie Merrill
  5

  Maria Nephew Is superb!! Her knowledge is impeccable. This is what you’d want in your bank someone that you can sit down with discuss together what your needs are and understanding your business to help you succeed. That is exactly what Maria does. So if you’re looking for a bank with a personal touch and you’re tired of the big banks that do nothing for you Maria is the person to see!!

  Response from the owner

  Thank you so much for sharing your experience! We agree that our Littleton team and Maria are awesome, and we're so glad you've enjoyed working with them. We are thrilled to work with fantastic customers like you!

• K

  K Szulc
  5

  Great banking experience. I opened a new business account at Main Street Bank, it was easy and seamless application process with great and very knowledgeable service help, always friendly, personalized and supportive, responding quickly to all my questions and concerns. The bank website is very clear and easy to navigate which makes banking experience smooth and friendly. I look forward to long-term cooperation with the Main Street Bank and based on my experience I highly recommend this bank.

  Response from the owner

  K, thank you so much for sharing your experience! We are glad to serve you now and for any of your future financial needs.

• P

  Phoenix Home Improvement
  5

  I can’t say enough about Tanya and the team at your Littleton MA branch. I live in the NH seacoast area, the company I work for is located in MA and uses Main Street Bank for their payroll account. My bank, Northeast Credit Union, requires a 5 day hold on payroll deposits until 6 months worth have been made, because they “don’t know the company” I work for. Being on a bi-weekly pay cycle, means I have to wait nearly 3 weeks to have full access to my money because of NECU’s policy. I called the Littleton branch and explained my situation to Tanya. She was extremely understanding, telling me I could visit any of their locations to cash my check with a valid government identification. It was a 40 minute drive from the job site to the Littleton branch. After pulling up at the drive thru and briefly explaining the situation to the teller, who was equally as friendly and understanding as Tanya, took my check and ID. While I was waiting, Tanya came to the window to make sure I had no problem finding their location and gave me a card with all the Main Street Bank locations and hours. I was incredibly impressed by the level of service and friendliness of the staff at the Littleton branch. They certainly made a situation, which is a huge inconvenience for me, more bearable and speaks volumes about how Main Street Bank treats their customers. If there were a branch in my area, I would definitely be taking my business to them!

  Response from the owner

  Wow! Thank you so much Mike for sharing your experience with our Littleton branch, and we'd love to have you as a customer. Tanya and the team are thrilled to hear such great feedback.

• D

  Dave LeBleu
  5

  Maria Nephew and the entire staff at Main Street bank are the best. They are professional, courteous, knowledgeable, and helpful. You will not find a better bank anywhere. Dave L

  Response from the owner

  Dave, thank you for sharing your experience! Our Littleton branch team and Maria are fantastic, and we all look forward to assisting you with your future needs.

• C

  Carol Ehrlich
  5

  I'm a new customer to the Main Street Bank in Littleton and am so impressed. Maria Nephew and Bill Poutre were amazing in their professionalism, kindness, patience, and attention to detail. They really embody excellent customer service and I'm appreciative and grateful. Working with them was like a ray of sunshine.

  Response from the owner

  Thank you for sharing your experience, Carol! We are glad to be able to serve you now, and in the future.

• K

  Kristin Bullwinkel
  5

  What a great team! I have worked with M. Nephew and T. Boucher on several occasions and they give the utmost in customer service. This is a great bank with people who care

  Response from the owner

  Kristin, thank you for sharing your experience! Our Littleton branch team is fantastic, and we all look forward to assisting you with your future needs.

• H

  Heidi Frank
  5

  I have been with Main Street Bank for years and wouldn't bank anywhere else. It honestly has that local bank main street appeal where they all know me and would help me out in a pinch if ever needed. Thank you! I love you all! Heidi

  Response from the owner

  Heidi, thank you for sharing your experience! We are thrilled to be able to serve you now and in the future.