Main Street Bank Boston Post Rd, Marlborough

Main Street Bank Reviews

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  PAUL LERANDEAU
  5

  Brenda was awesome. She was very helpful and made my customer service request a pleasure. I highly recommend Main Street Bank.

  Response from the owner

  Thank you, Paul! We appreciate you sharing your experience with Brenda. We can't wait for the next time we see you!

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  Lynne Madrigal
  5

  Yesterday I had the pleasure of opening a new account at your Post Road branch in Marlborough. Manager Judy Bell could not have been more gracious and helpful, taking time to answer my many questions, and making me feel warmly welcomed to my new community. I had previously dealt with a large nationwide bank and routinely received horrendous customer service. I thought all banks were like this - until I walked into Main Street Bank. Thank you, Judy, for lighting up my day.

  Response from the owner

  Lynne, we really appreciate you sharing your experience working with Judy and our Post Road branch team! We're glad we could change your expectations around banking. Our goal is to continue to make each experience a pleasant one for you!

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  Andrea Tripoli
  5

  Judy and Maria are wonderful to work with. Very helpful and caring. The video calls are really convenient as well.

  Response from the owner

  Thank you, Andrea We appreciate you sharing your experience with Judy and Maria, and thrilled to know that you love our Video Connect tool. We can't wait for the next time we see you!

• I

  Inder M. Singh, MA JD
  5

  Judy always goes above-and-beyond expectations in helping us! We have had many occasions to seek her help: her response has always been par excellence! In fact, all the Staff at the Boston Post Road branch are knowledgeable and kind! Thanks a million tons, Judy, all the best and God bless!🙏 Inder June 23, 2021

  Response from the owner

  Thank you so much for sharing your experience Inder! Judy and the team are thrilled to hear such great feedback, and we’re happy to work with a fantastic customer like you!

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  Judy Kobosky
  5

  I love this branch. Everyone is friendly, if I have a problem it gets fixed right away. I work alot and only go into the branch a couple of times a year and they always greet me with a smile and my name.. recently Emelinda Gomes helped me with a friendly smile and knowledgeable advice about my account. I could have joined my work credit union but chose my local main street bank for the convenience and quality care.

  Response from the owner

  Judy, thank you for sharing your experience with our team in Marlborough!

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  Quoc Minh Le
  5

  I had very smooth experience for Heat Loan here, pleasant to work with Mrs Inna as well as the whole team provide excellent service. I definitely come back for next loan. Thank you

  Response from the owner

  Thank you for sharing your experience Quoc Minh Le! We are so grateful for our team, and glad to be there to serve you.

• S

  Stephen G
  4

  Love the staff and most bank policies. However closing the sudbury branch is bad. Now have to drive 20 minutes to do banking. Not why I went to a small people friendly LOCAL bank.

  Response from the owner

  Hi Stephen, thank you for the kind words about our team! We appreciate your patience and understanding, and are happy to let you know that our Sudbury location will be re-opening next week. We’ll be sharing details and updates on our website and with our customers. In the meantime, please let me know how I can help you with anything you need. Jamie Conaghan, VP Marketing Direct Line: 508-460-4166

• S

  Shaniece
  1

  So mad at this place. My mom who is elderly, went to transfer money from her savings to another bank and then was harrasse by the clerk and manager who kept asking her what she needed it for. Which for me is completely inappropriate!! We will be going with her to change banks ASAP and I wish they would try to ask me why she wants to take HER MONEY OUT!!!

  Response from the owner

  Hi Shaniece, I'm so sorry I'm just seeing your message now, and that you and your mother had that experience. Our goal is definitely not to be invasive, but to help guide our customers through the best financial solutions for them. One of our responsibilities as a community bank is to make sure our customers' finances are kept as safe as possible, which in some cases may appear as though our staff is asking question about where the money is going. I can promise you that we do this in our customers' best interests, to protect them from being subject to fraud or anything else dangerous with their funds. I welcome the opportunity to speak to you more about what we can do to improve this process, and our customers' experience overall - namely, what we can do to better serve you and your mother. You may contact me directly at my information below. I hope I have the chance to help you! Jamie Belmore, AVP Marketing Main Street Bank 508-460-4166

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  Jeffrey Batta
  5

  I have been banking with Main Street Bank for many years. I appreciate the hometown treatment I receive when visiting the Post Road location.

  Response from the owner

  Thank you for sharing your experience Jeffrey! We agree; the team is wonderful to work with.

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  Janet Smith
  5

  My debit card was compromised and they went above and beyond to rectify the problem.they could not have been more accommodating and pleasant

  Response from the owner

  Janet, thank you for sharing your experience! Our Post Road branch team is fantastic, and we all look forward to assisting you with your future needs.