Luis Lajara - RoundPoint Mortgage Servicing Corporation - 9122 4th Ave, Brooklyn

Luis Lajara - RoundPoint Mortgage Servicing Corporation Reviews

• K

  KCP
  1

  I was a first time homebuyer and thought my experience with Bryan Cohen would be a pleasant one. Initially, his communication was great but things drastically changed towards the end. He made a lot of empty promises and made some alarming mistakes with my loan estimate. It wasn't until I brought it to their attention that it was even corrected. My trust with him is completely broken. I wouldn't recommend using his branch unless you have additional quotes from other lenders to keep them honest.

  Response from the owner

  KCP, I am really sorry to hear about your experience thus far and really would like to help. Would you please email me at [email protected] along with your loan number, property address, and additional details about the situation and I would be happy to assist you further there?

• F

  Fahd Dar
  5

  George is not just a great MLO, he's a genuinely nice guy to work with. His care for his clients reflects in his communication and attitude. Compared to other Mortgage companies and officers I worked with, George had the most positive attitude and really went above and beyond to help me. As a young adult, I am extremely thankful to George for facilitating me in becoming a home owner. If you want to get the deal done free of any quibbles, George is your guy.

  Response from the owner

  Fahd, thank you for the positive feedback. Our team works hard to ensure every customer enjoys the best possible home financing experience. Your feedback will be shared with the appropriate team members. Thank you for your time.

• M

  Mildred M. Valentin
  5

  Working with Michael Goldberg is always a pleasure, he knows how to communicate and has a great deal of integrity when providing customer service to his clients. In these Pandemic Times you need a Mortgage Lender you can trust, my client was Buying and Selling at the same time, we got it done thank you Michael you really calmed my client and got the job done. Teamwork is extremely important and communication a must! Michael and the Home Team are expectational, great products and service.

  Response from the owner

  Mildred, thank you for sharing the positive experience you had with Freedom Mortgage. Customer satisfaction is our priority and your feedback is greatly appreciated.

• K

  Kon Novodvorsky
  5

  I worked with Bryan Cohen and he helped us lock in an excellent rate for our first home. He was extremely responsive and looked out for my best interest throughout the whole process. He worked tirelessly to make sure we were happy and educated every step of the way. Thank you for all that you do Bryan!

  Response from the owner

  Kon, thanks so much for your Freedom Mortgage review. It is rewarding to hear about the positive experience you have had and to know that we’ve helped you achieve your financial goals.

• G

  George J. Rivera
  5

  Luis Lajara is the absolute best!! He is professional, informative, and timely in his approach. I highly recommend Luis because he was able to tailor the experience to our needs. He truly is a great listener and someone who follows through ahead of our anticipated schedule. Thank you Luis for giving us everything you had and making yourself available any day of the week. I will be referring Luis to anyone who had finacing needs.

  Response from the owner

  George, thank you for the positive feedback. Our team works hard to ensure every customer enjoys the best possible home financing experience. Your feedback will be shared and valued by the Freedom Mortgage team.

• A

  ADENIYI ADETOLA
  5

  My refinancing turned out to be a rewarding and satisfying experience with Freedom Mortgage. Thanks to the excellent work of Mr. Cohen and his team. They are awesome!!!

  Response from the owner

  Adeniyi, thank you for sharing the positive experience you had with Freedom Mortgage. Customer satisfaction is our priority and your feedback is greatly appreciated.

• M

  MARIA M
  5

  Excellent service provided by Bryan Cohen and his team. From the time my application was submitted until my closing date, my refinance took less than 30 days. Incredible company! I was very satisfied.

  Response from the owner

  Thanks so much for your Freedom Mortgage review. It is so rewarding to hear about the positive experience you have had and that you are so very pleased. Thank you.

• D

  Dmitriy Leus
  5

  Nicholas Mascara has been showing his professionalism and commitment during the entire process of getting mortgage by my clients. He is 100% responsive, patient and responsible for the process. His attitude is outstanding. I wish to co-operate with people like Nicholas more often. I would recommend him to people willing to have the mortgage process smooth, quick and beneficial.

  Response from the owner

  Dmitriy, we appreciate the time you took to share your positive experience you had with Freedom Mortgage. Customer satisfaction is our priority and your feedback is greatly valued.

• J

  JR Dawkins
  5

  My experience with Luis and team has been excellent. When I reached out I had no clue on the home buying process. They took the time to explain everything and walk me through what was needed and how I can get prepared. As a first time home buyer I couldn’t have asked for more!

  Response from the owner

  JR, thank you for the positive feedback. Our team works hard to ensure every customer enjoys the best possible home financing experience. Your feedback will be shared and valued by the Freedom Mortgage team.

• A

  Amber Turner
  1

  I am truly jealous when I read these comments from other people raving about their experience with this company. When I first did a consult with this company I felt like the upcoming transaction was going to be efficient, timely, and with minimal hiccups. What I did receive from them was the complete opposite. No concrete outline regarding how things had to proceed, poor and minimal communication, extremely unprofessional language and bashing, and weeks delays along the entire process. I eventually was able to purchase my place, but it could have been months sooner if I was working with true professionals. Would advise taking your business elsewhere.

  Response from the owner

  Amber, thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please email me at [email protected]. In the email, please include your loan number and property address. Thank you.