Los Angeles Federal Credit Union Culver Ctr, Culver City

Los Angeles Federal Credit Union Reviews

• C

  Clint Smith
  1

  I have had an account with this Credit Union for over 7 years. Currently I am traveling internationally and despite letting them know I am traveling they have shut down my card 5 times and left me stranded. They did this to me while I was traveling to Atlanta a few years ago and shut down my card twice last year while I was living in Washington. It is a part time job just to call them and have it reactivated and they are always condescending about it. If you want a debit card that will work reliably then look elsewhere for your banking needs. EDIT: I called 2 weeks prior to my travels and put a notice in on my online account and this still happened. This was also the case in Atlanta.

  Response from the owner

  Thank you for your review, we apologize for the inconvenience this may have caused. We understand that having your card blocked can be stressful. You can place a Travel Notices in our mobile/online banking. Our security monitors transactions and if there isn't a note on the card and a transaction happens out of town, they may restrict card. These measures are taken to prevent potential fraud. In the past you needed to make a call to let us know, now you can place you're own note and travel dates. Here is more information on placing a note: https://www.lafcu.org/results?q=travel%20notice&answerid=6064b3a06c7e28114f55bbfe#widgetTop We thank you for your 7+ years of membership and hope we can resolve this issue.

• P

  Phillip Wiley
  5

  This Culver City Branch of Los Angeles Federal Credit Union is the Best Credit Union hands down. They truly make you feel like family. I wish I could give them more stars, 5 isn’t enough. Love these guys Rolondo and Stan are Great

  Response from the owner

  Thank you so much for your review, we appreciate your feedback. We will make sure to share your kind words with Rolando and Stan.

• L

  Leslie Radford
  4

  They've rolled back some services recently like debiting accounts when the withdrawal is made rather than when it's posted, and linking to outside financial services. The new budgeting tool is cumbersome. But the core service is still more personal and laid back than the Big Banks, and LAFCU is probably not mixed up in the moral mess of international banking.

  Response from the owner

  Thank you for your review, we appreciate your feedback.

• L

  Lauren Lipman
  5

  As a new customer, I have loved getting to know the staff at the culver city office, everyone always greets me with a friendly smile and it feels more warm and welcoming than other big bank experiences. I’d personally like to thank the Culver City Branch Manager, Rolando Morales. He's an outstanding example of what high-level customer service should look like. Rolando was able to turn my nightmare of a situation around and make sure that everything was completely taken care of and he even followed up with me days afterwards in case I had any further questions. Rolando and Joseph made sure the entire vehicle loan process was as easy and hassle-free as possible. He also answered the *many* questions I had with professionalism and kindness, and trust me there were a lot of questions because I've never taken out a car loan before. I don't do many Google reviews but I wanted people to know that this place is way better than some of these reviews on here. I highly recommend checking out LAFCU for all your banking needs – you won’t be disappointed

  Response from the owner

  Thank you for your review, we appreciate your feedback. We will share your review with Rolando, Joseph, and staff. We thank you for recommending LAFCU.

• J

  Joshua Velasquez
  1

  Worst customer service don’t ever come here !! I wouldn’t even give them a star! Wasted 5 hours for nothing! Looking to refinance my auto loan and I was actually recommended to this credit union Joseph was the representative who has been working there for more than 5 years gave me the DMV paperwork to take to my mother that has a business to run. I go get signatures then when I get back they say that my mother still has to come in because the signature in her drivers license looks different! Then I get the chance to speak the so called BRANCH MANAGER and he says that they were not suppose to let me walk out with the paperwork to get signatures how is it possible that an employee who has been working there for more than 5 years doesn’t know the regulations of his own work place and as a manager don’t know what your empowers are doing worst experience EVER! If looking for a credit union don’t come here go somewhere else!

• I

  In the Secet Place With DeDe
  1

  Super slow omg!!! Why schedule people for appointments at 9 am when you open when they won't actually be seen on time. Olga was extremely slow with finishing the opening of my account. Everything was already completed online by another rep naned named Jennifer. All i needed to do was come in for a printed card.

• C

  Cindy Rodas
  1

  Worst experience ever! No customer service. We came to do a refinance Joseph Tinaza, didnt even explain the process just summit the paper work with out explaining if we were preapproved or for how many months, nor what was the annual percentage rate. Then when we asked to speak to someone else he got mad and said he has 30 years working here and that we weren't even members. So if we were members we would be treated differently?

• S

  Shawn McFadden
  1

  I do not recommend this credit union. I submitted my auto-pay paperwork (which was a nightmare to figure out) and was told it would go through in 1-2 days, in time for my 1st payment. It took 3 months and their online portal doesn't show it listed anywhere. In the mean-time, I created a workaround to get my payments in. Good luck trying to get through to anyone on the phone. Customer service is horrible, just like a used-car dealership.

• F

  Flossie Burnley
  5

  Joseph did a great job very patient

  Response from the owner

  Thank you for your review, we appreciate your feedback. We will make sure to share your kind words with Joseph and management.

• D

  Divine Davonya
  1

  Extremely slow! Scheduled a 9:00 AM appointment. I was literally the first person here and still was not seen on time. I'm not sure how they have over 6 workers but no one ready on time to work.