loanDepot N Causeway Blvd, Metairie

loanDepot Reviews

• J

  Jennifer Bendeck
  5

  When making a purchase and having trust in a home-I definitely place my trust in Vivian Romero. Her responses time and knowledge of all such tedious work was remarkable. I couldn’t have had a better experience with my process. We all hear of negative experiences of home buying. Mine was not even close. We went thur some hurdles and her positiveness gave me great feeling that we were going to do it !! Everything was accurate and pleasant. Thank you Loan Depot for such a person that entered my path. Thank you again to Vivian Romero. Highly recommended

  Response from the owner

  Hi Jennifer Bendeck! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.

• C

  Chrissy Marie S
  5

  My mother and I had a great experience with Loan Depot. Vivian Romero was very helpful, and her response time was excellent. The process was tedious, but she made sure everything ran smoothly. We closed on our home as scheduled and we are pleased! Thank you :)!

• R

  Ron Lippert
  1

  Had to walk away from the closing when without any prior notice documents were electronically changed. Closing cost doubled from previous disclosures. Loan amount was lowered, cash out was lowered. Went to previous email documents that had the original numbers, but those were electronically changed to agree with the closing papers. I had a print out of those earlier disclosure papers that dispute the changes. Can't do business with any company that has to falsified or changed documents. Buyer Beware!! Find a better more honest company to do business with. Do what I did. WALK AWAY

• J

  Jacqueline Saunders
  5

  Vivian Romero did an excellent job throughout our whole process of buying out house. She was there to answer any questions we had and her knowledge and professionalism were too notch. I have recommended her multiple times to other people and will continue to do so. She made buying our home so much less stressful!!

  Response from the owner

  Hi Jacqueline! Thank you for taking the time to leave a review regarding your experience with our team. We look forward to being your lender of choice for any future lending needs.

• L

  Lauren Lehmann
  5

  If you're looking for a loan I highly recommend Vivian Romero at Loan Depot. She was very personable and professional. Buying your first home can be super stressful but she was there to help me and my husband every step of the way. She couldn't have made me feel more comfortable and just put me at ease throughout the whole process. I wouldn't go to anyone else! Ask for Vivian Romero.

  Response from the owner

  Hi Lauren Lehmann! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.

• L

  Lilly Moreno
  5

  Loan Depot was helpful before and during the process of getting our house. They care about their customers being satisfied. Mrs. Vivian was very helpful, she would patiently answer every question my family and I had.

  Response from the owner

  Hi Lilly! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.

• D

  Dana Callaghan
  5

  Just wanted to say thank you Vivian Romero for everything! That was such an easy, smooth and very quick process!!! I still can’t believe how quick it was! Was told approximately 45 days and you managed to get us to closing table in a little over 3 weeks! You were such a pleasure to work with. Thanks for all your hard work!!!

  Response from the owner

  Hi Dana Callaghan! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.

• A

  Andrea Castillo
  5

  Vivian Romero helped us through the whole process of applying for a loan. Not to mention we got a good interest rate. Now we have a place to call home. We absolutely recommend her!

  Response from the owner

  Hi Andrea Castillo! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.

• M

  Martin Benson
  1

  I wish I could give it zero stars. This has been the worst experience I have ever had with a lender. They were unorganized, terrible communication, and made promises that they never fulfilled. It took almost 3 months from when we locked our interest rate to close. They mishandled paper work, they waited until the last minute to make changes or ask for new documents. Everything about our experience was amateurish and please look for another lender other than Loan Depot. The deserve negative stars for the level of neglect and misinformation they gave.

  Response from the owner

  Hi Martin Benson -- Thank you for sharing your experience. If you would, please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected]. We’d like to hear more.

• M

  Michael Ballard
  5

  Loan Depot is extremely helpful before and during the process. They care about their customers being happy and they regularly call to check on progress. They are interested great teams of inspectors, contractors and customers working together to complete projects on time and on budget.