loanDepot W Boughton Rd, Bolingbrook

loanDepot Reviews

• G

  Gia Love
  5

  The communication has been excellent and the treatment although via phone has been exceptional.

  Response from the owner

  Hi Gia Love! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.

• L

  Lauren Berry
  1

  0 out of 5 stars....Their marketing pitch does not match that of their service. Very poor communication skills on their part. Paperwork was provided in a sufficient amount of time, and upon me addressing the delays, I was told..."something fell through the cracks", nothing on my part. They had over a month to get back to me regarding my pre-approval information. Not to mention I was considerate of their time, holidays, unexpected events, etc. There was way too much contact switching, I was bounced from person to person. And no one provided me with advancement regarding my application status.

• L

  Lily Hernandez
  5

  Glenn and his team are the absolute best! I will always recommend him. I will always come to him for a mortgage loan. I am so thankful that they made everything clear and easy. They were super fast and if I had any doubts or questions, they were readily available. Thank you Glenn!!!

  Response from the owner

  Hi Lily Hernandez! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.

• _

  _Bluueyezz _
  5

  Glenn and his whole team got everything done and approved so fast. They made sure I understood everything even explaining it if they had too. They were so knowledgeable and were very patient and kind. They made me very comfortable and the process very easy.

• 1

  1st Time Homebuyer
  5

  First & foremost, we would like to wholeheartedly thank the LoanDepot team for their professionalism! Starting with Glenn!!! As first time homebuyers no question was left unanswered or explained in a timely manner. Different emotions were involved during this process. However Glenn, Erica, Courtney, Emma & Lourdes made the process and experience easier. They showed compassion, as well as keeping it professional. I feel compelled to give a special special thank you to Erica Allsup, she is indeed a ray of sunshine!!! I would highly recommend LoanDepot, we are truly impressed, satisfied, and thankful for their outstanding services & commitment to closing our loan!

• K

  Kevin Haley
  2

  Everything was going well in the pre-approval process leading up to the closing, but like everything else it all depends who works with you personally, lets say my loan officer didn’t do me any favors, from the lack of communication & accountability if it wasn’t for my realtor & attorney the deal wouldn’t have gotten done & I’d be without a house. They make it as such your buying a toy house as opposed to your livelihood & an actual house, you have to stalk them for information & the information they give you is grandstanding.

  Response from the owner

  Hi Kevin Haley – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected] so that we may help you with the issue.

• J

  John Massey
  1

  I don’t even know why Glenn Crowner still has a job, him and Sean Cochran work hand in hand so don’t believe his comment under here, he’s just as bad. They’re good when they don’t have to do much work. They both are careless especially Glenn he doesn’t give you any information, he barely responds. You reach out to his assistant and she can’t even get a hold of him. I will never recommend him to anyone. Stay away from Glenn Crowner ! A while back i guess he assumed I wasn’t working with him and made my application inactive without contacting me, that could actually ruin someone’s life luckily i had more options. What a terrible experience!

  Response from the owner

  Hi John Massey – We appreciate customer feedback that helps improve our service. Please reach out to our Customer Care team at 888-337-6888 (x6789) or [email protected] so that we may help you with the issue.