loanDepot Lake Air Dr, Waco

loanDepot Reviews

• R

  Ryan Addison
  5

  Mr. Long made our home buying experience a very pleasant one. He was upfront and honest throughout the entire process. He explained each and every option available to us and we never felt pressured into any decision. Even now that the deal is done I would still feel 100% comfortable calling Leslie with any questions. He extended his expertise above and beyond our expectations and worked diligently with our agents to make our purchase as seamless as possible. We will definitely be using Leslie for our next home purchase. Thanks!

• D

  Daniel
  1

  Just dont, forget what their rate might be and choose a different lender. I recently refied with this joke of a lender. Horrible experience, broken promises, poor communication from start to finish. Pay attention to the small details if you use this place, failed to provide lender credits as promised, said I could shop for title company but sent my loan to their own title company after I had already informed them of who I would use, told them I would self fund escrow but financed my escrow instead. Now that I am in servicing I attempted to make a principle only payment but they instead applied my funds to 2 months worth of mortgage payments and their customer service has outright lied. I should report them to the state.

  Response from the owner

  I am sorry you had that experience with our corporate call center. It is always important to use a local loan officer. I wish I could have gotten with you during the beginning of your loan to help out.

• P

  Paul Cavezza
  5

  W. Leslie Long has been in the industry for nearly 2 decades. His is experience, professionalism and passion for his job and his clients are easily shown when working with him. I highly recommend Leslie for any of your mortgage needs. You will NOT find anyone better to work with and help make this process painless and smooth.

• R

  Rachel Long
  5

  W. Leslie Long is extremely knowledgeable and experienced. He is exceedingly helpful in explaining the entire mortgage process. Leslie will go above and beyond for both the customer and his fellow colleagues to make the process as smooth as possible. If you are needing a mortgage professional, I HIGHLY recommend W. Leslie Long.

• A

  Artisan Oven
  1

  I’m working with an office out of California. Very nice associate, but they made me pay $500, then declined my loan. They claimed that a significant part of my income could not me verified in spite of the fact that it appears on my tax documents and I provided the 1099. I mean, I worked hard for that money, then paid TAXES on it and you still think it’s not legit. Seriously, who pays taxes on money they really didn’t make. It’s obviously a scam. They took my $500 “inspection fee” then declined the loan before calling an inspector. I should have known better than to talk to strangers. Please don’t waste your money playing games with them.

  Response from the owner

  I’m the local loan officer with loanDepot. Call me on my cell phone and I can figure out what happened. It is always best to use local loan officers with whom you can speak to in person. Normally our corporate office would refer you to me here locally if there were any issues with your self employed income. I can look at your tax returns and let you know what income a Fannie Mae underwriter would give you credit for. We don’t make the income calculation rules. All loan officers have to follow Fannie / Freddie / FHA / VA guidelines. But they certainly shouldn’t have charged you for the $500 appraisal deposit without verifying your income. And then they should have cancelled the order after reviewing your tax returns and refunded your money.

• H

  Heather Beckner
  5

  Leslie was wonderful, helping my husband and I buy a home while moving to Texas from Massachusetts! Things were complicated because of the move and my husband being a Veteran, but Leslie handled it with patience and efficiency! We both would highly recommend both he and loanDepot for all of your financing needs!

• M

  Marcial Samaniego
  5

  We’re extremely thankful and appreciative for the service Leslie Long from Loan Depot gave us. From the very beginning to the end Leslie showed us exceptional service with a professional and friendly attitude. Thank you Leslie for making this process a wonderful experience for my family.

• A

  Alan Gonzales
  5

  Let's be honest, applying and qualifying for a home loan is a beat down! Leslie Long and the staff at SMP Mortgage Waco made it a very easy, educational and almost enjoyable experience. I will encourage my family and friends to compare them, their services, and rates to any other mortgage company.

• J

  JoAnna Macik
  5

  Leslie provides very knowledgeable, helpful guidance in all mortgage aspects. Willing to go the extra, extra mile and quick to respond to any and all inquiries. I definitely recommend Leslie Long and SMP Mortgage for all your lending needs!

• K

  Kenny Kautzer
  5

  I have worked with several mortgage professionals in the Waco area and you will be hard pressed to find one that is more knowledgeable than W. Leslie Long. He'll take the time to find the mortgage product that is best for you and is very helpful explaining the whole process. Highly recommend