American Income Life Wooded Acres Dr, Waco

American Income Life Reviews

• T

  Tiffany Godfrey
  1

  I would have never looked into my policy until some shady calls/texts made me put a stop payment on my account. I then started to read up on this company, and the more I read, the more shady this company began to look like I’ve been throwing my money away, and when I asked what my cash value was , oh people, read your fine print, ask questions, don’t do what I did and think because you know nothing about life insurance you have to trust companies such as this. I was wrong , I’m just glad that the very little money I will be getting back , I will put it in an IRA account

  Response from the owner

  Tiffany, we sincerely apologize that your experience with AIL was less than you expected. We're disappointed that we've lost your trust and your business. We invite you to either email us your name, policy number, the reason for your inquiry, phone number and best time to contact you to [email protected] or you can call our AIL Customer Service number is 1-800-433-3405 directly. We're sorry for the inconvenience this has caused you and look forward to hearing back from you soon.

• I

  Iris Marcial
  1

  I’m just putting this review for other that might want to get this company as a life insurance. I got my first policy back in 2017 and has been paying until 2/15/22 got a second policy on 12/2021 and I was so happy to have my kids covered. But today 2/15/22 I called to give updates on my new bank account info. And found out my policy the (1st ) is not what I thought it was so they scammed me with lies, and they can’t even give you answers I’m so mad and upset with this company, you work so hard everyday for this company to come and just lied to your face. No they can’t help with nothing else. I just regret all the money they took from me. When I tried to cancel they told me to do so many forms and told me I couldn’t cancel. I even recommended this company to my family and now they have problems too. I hope this help others. Please search a good company that you can trust specially when you are no longer in this world.

  Response from the owner

  Iris, we're very sorry to learn of your experience with AIL. Your experience isn't indicative of the way we do business at AIL and we'd like to address this situation but need more details from you. If you could send us an email to [email protected] with your name, policy number(s), the reason for your inquiry, phone number, and the best time to call we'll have a supervisor contact you. We apologize for any inconvenience this has caused you and look forward to hearing back from you soon.

• J

  Justin Coleman
  1

  I canceled my policies today because they were very deceptive about proposing life insurance policies to me. I paid in nearly $4000 the past two years & will be refunded $22.50. I took out 3-4 policies without even understanding what was going on. I do have 1 policy with them still for $62 / month, but I am shopping around to see if I can find a better deal somewhere else, because honestly 99% of these guys are super sleazy - I've only met only one dude in the company who is true and honest & told me I should actually cancel some of my policies. Overall just avoid these guys. They will call you every 3-9 months and tell you that you need to / should update your policy - and then in reality they are gonna try and add onto it anywhere from an extra $20-$120 / month. They'll tell you it's a good thing because you are locked-in at that rate - however with how inflation corrects it really won't matter, because what you get paid out in the end will be worth significantly less, while they invest your money and make much MUCH more with it.

  Response from the owner

  Justin, we're sorry to learn of your experience with AIL and invite you to send us an email to [email protected] with more details so we can investigate this matter. The experience you're describing doesn't represent our training style and we're sorry if you were misled in any way. We're sorry for the inconvenience this has caused you and we look forward to hearing back from you soon.

• G

  Gass Man
  1

  If I could give this company a 0 stars I would. They have given me nothing but the run around for 3 1/2 months since my father has passed away. I have emailed everything they've asked for, and faxed it too, and still get the same B's as always. They won't let you talk to claims department. Say they never received the stuff. Or birthday dates are wrong or names are wrong. But it was ok you took my father's money for a long time, but when it comes to paying out what you owe him to pay for his funeral, you don't want too!! You as a company should be ashamed of yourselves taking people's money and not paying what they're family is entitled too!! People please be aware of this company!! Report them for insurance fraud to insurance board. Please!!! And so has the funeral home multiple times faxed and emailed them the same information as us!!

  Response from the owner

  We're very sorry for the loss of your father and we send our sincere condolences to you and your family. We'd like to investigate his death claim further but need you to please email us your name, your father's name, the policy number, the reason for your inquiry, your phone number and the best time to call you to [email protected]. We'll have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and your family during this difficult time.

• K

  Kenneth Garlick
  1

  Worst experience ever. Applied for coverage which took 5 months to approve. Cancelled day before approved. Request refund by Direct deposit. AIL state cheque was sent. The cheque was not full refund. I requested full refund 30 days ago. No refund has been provided. I have to contact complaints to get any action. Still waiting. Would never recommend as refund is a fight. They dont listen or understand. Horrible company would give 0.5 out 5 stars

  Response from the owner

  Kenneth, we're very sorry that we didn't provide the service that you expect and deserve. This lack of service you experienced is unacceptable to us and if this cancelation issue is still unresolved please email us your name and details of your experience including your policy number, and the best number and time to reach you at [email protected] or call us directly at our AIL Customer Service number 1-800-433-3405. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.

• D

  D G
  1

  We currently have policies with this company. After today we may not. When your agent adds insurance that NO ONE agreed to be added and CLAIMS they spoke to one of us about it the trust is lost. We have been getting calls non stop to update our policy and we just did this in May. Agents calling 3 and 4 times a day. I am completely fed up.

  Response from the owner

  We are so sorry to learn of your experience with AIL and take claims of this nature very seriously. We invite you to send us an email to [email protected] with more agent, policy, and contact details so that we can investigate this matter. We look forward to hearing back from you soon and apologize for this unacceptable situation.

• r

  rick carlson
  1

  Not very happy with this company at all. I tried to cancel and get whole life money coming to me. It has not happened yet and they're still trying to charge me. It has been about two months now. I'm beginning to think if you die they won't pay out to family. Look at the reviews on bbb. If I could rate less it would be a negative five.

  Response from the owner

  Rick, we're very sorry that we didn't provide the service that you expect and deserve. This lack of service you experienced is unacceptable to us and if this cancelation issue is still unresolved please email us your name and details of your experience including your policy number, and the best number and time to reach you at [email protected] or call us directly at our AIL Customer Service number 1-800-433-3405. We're sorry for the inconvenience this has caused you and look forward to hearing from you soon.

• J

  Jerry DeBord
  1

  I have had a claim in for 3 weeks & asked for a replacement policy and have hear nor seen anything from this company. By the way I have paid on 2 policies for 23 years so wife passed away 4 week ago I DO NOT RECOMMEND THIS COMPANY FOR YOUR LIFE INSURANCE NEEDS.

  Response from the owner

  Jerry, we're very sorry for the loss of your wife and we send our sincere condolences to you and your family. We'd like to investigate your wife's death claim further but need you to please email us your name, your wife's name, the policy number, the reason for your inquiry, your phone number, and the best time to call you to [email protected]. We'll have a supervisor contact you as soon as we've investigated why this claim hasn't been paid. We apologize for the inconvenience this has caused you and your family during this sad and difficult time.

• G

  Grant Pringle
  5

  Always get to speak to a person right away and they are always immediately helpful without having to transfer me to anyone else. Wonderful company to deal with and I WISH we could get customer service like this in Canada.

  Response from the owner

  It's always a pleasure serving and protecting families! We appreciate you letting us know how we're doing!

• C

  Cheryl williams
  1

  Beware! Starts out as a small, free Accidental Death and Dismemberment insurance policy but rep lied saying she needed "Emergency Contacts." When repeatedly questioned; she finally admitted to using that personal info as leads to cross sell insurance to my family using me as a referral. Fraudulent business practice.

  Response from the owner

  Cheryl, we're sorry you weren't satisfied with the interaction you had with our AIL representative. So that we can look into your experience and make sure our rep wasn't misleading about our free child safety kit and the offer of life insurance we invite you to send us a few more agent/agency details. While many of our customers appreciate this offer of additional protection we realize that some may not. Please send us any additional details and the name of the representative to [email protected] so that we can improve on this important process in the future. We apologize for any inconvenience this caused you.