Linn-Co Federal Credit Union Santiam Hwy, Albany

Linn-Co Federal Credit Union Reviews

• C

  Carrie Alfaro
  1

  The staff here are slow , and they do1nt communicate with each other like they should. Knowbody seems to know what they are doing. My overall experience was displeasing.

• M

  Michael Miller
  5

  Efficient service with knowledgeable tellers and professional service respectful of customers.

• T

  Todd Wheeler
  1

  I cannot log in. It keeps sending me a code then saying there's trouble on their end. Posting publicly name and photo is not the proper thing to do when a customer has a complaint.

• B

  Brandon Johnson
  5

  Although my time was short as I paid my loan off early my experience with Linn- Co was absolutely amazing I loved the service I got, I can't express enough how happy I was with them, every person I dealt with treated me with the up most respect I never felt like I got the run around or anything like that when I called to ask questions. I will definitely be doing business with you guys again. Thanks for being the best lender I have ever dealt with

• A

  Andrew Jackman
  1

  I cannot log in. It keeps sending me a code then saying there's trouble on their end. I need a 10 day payoff . Now it's saying my email address is invalid. I am sure happy I am leaving this junk of a bank with horrible customer service. Who leaves a person on hold for 20 minutes without music? I called them, they told me there's an issue with their site, but they'll be happy to take my payment with a $25 fee. So they are incompetent and thieves. I asked for a manager they hung up on me. I spoke to Michelle. Stay away from her.

• M

  Melissa McCafferty
  1

  I would never bank here. We are members of two other credit unions neither have locations in the area. Stopped by to get change for a $20 and they refused to break it. Unbelievable how poor there customer service is. I’m blown away.

  Response from the owner

  We are sorry you were unhappy with us today. As a credit union we are only allowed to assist our members with financial transactions. However change for a $20 would normally be an exception we would be happy to help with, although larger amounts like $300 would be out of our exception range.

• A

  Amber Caplette
  1

  My husband currently has a loan through them for his ATV. For the last 2 years hes paid on it and it's only applied towards interest. Then his payment never says it went through when his bank statement clearly states otherwise. Always recieving delinquent notices AND you can NEVER get ahold of these people. It's a very shady place. Avoid it at all costs.

  Response from the owner

  We are so sorry there has been a misunderstanding. Please have your husband give us a call at 541.259.1235 X7952 so we can discuss all of these details with him. Thanks for writing.

• J

  J R
  4

  So..I was so happy with my experience there. Very nice people. I paid off my loan early and thought i would like to do some additional business with them... until the following month when they started charging me a $5 service charge on my $25.00 savings account. VERY DISAPPOINTED and have to have a written note to close the account. The home loan will go to some one else as soon as i can get around after knee surgery. They made it right by waiving the fee but I closed the account. You must have other accounts to avoid the fee

  Response from the owner

  OMG - we're so sorry to hear this! If you have a mortgage loan with us, you shouldn't be getting this fee. If you can contact our Operations Officer at [email protected], then let's see if we can get you those fees back and save our relationship!

• P

  Patrick Stubblefield
  1

  They are incompetent at best. I have two auto loans through them. Their on line payment system never works for some reason. They will charge a 25 dollar fee for a phone payment when their online system is broken. Then when you make a payment over the phone for both vehicles they will apply both payments to one vehicle only. I understand this was a mistake and mistakes happen, but when I spoke to them to get it straightened out and was confident they had done so, I was wrong. The accounts still reflect the error which now makes it look like I didn't make a payment for two months. Never again. With these people.

  Response from the owner

  Hello Patrick! We’re very sorry to hear about your experience with us. In researching your review, we are unable to verify these events in our records. We would love a chance to talk to you, perhaps get a little information, and see if we can make this right. Sometimes mistakes are made, but not correcting them when they are made, not making our members happy, just isn’t in our blood. If you can call our Operations Officer, Michelle, or give her an email, we would appreciate your time and the chance to learn from your experience. We’re always open to becoming better! [email protected] 541.259.7950

• L

  Logan Chilcote
  5

  I have nothing but great things to say about Linn-Co Credit Union & especially Tia & Carrie at the Albany branch. Every time I have worked with the Linn-Co team they have made everything super easy & have went above & beyond to help with any questions I've had. Will ALWAYS reach out to Linn-Co first for all of my loan needs.