Albany Chrysler Dodge Jeep Ram Santiam Hwy, Albany

Albany Chrysler Dodge Jeep Ram Reviews

• A

  Adam S
  4

  UPDATE: Got my Truck back again! Same Issues :-( so I was Offered a Very nice What I believe to more then Equivalent 2011 SLT Diesel 2500....It Seems to be an Amazing Truck! Thank you Again Jake,Grant Pierce,Chris anyone Involved in this deal that went Above and Beyond to Make me Happy!! * Iam Going to say what I feel and Hope it Does not come back and Hurt me in the End. While I'm not happy at All with my Purchase from Albany CDJR (2013 Ram 1500 Laramie Longhorn) Custom built for Somebody and now me!! Only bummer is I Paid Cash for the Truck. With a Service Contract. I know you Guys know this was not a small Purchase. I bought the Truck at the End of November. 30 min after Leaving the lot. Airbag Suspension Failure :-( Sales and Service were Awesome. Got me a loaner Truck got me back on the Road. The had my Truck over a month and then I got it back. 2 days later same problem. Back in the Shop. For over a month again. Got it back 2 days same thing it's been there about a month again still waiting :-(I madethis purchase and have maybe got to put 100 miles on it. It's a bummer and I really hope it gets fixed. But if for some reason it cant be fixed I just hope my interactions will be Positive. Live Grant B Great salesman and Guy. Service staff has been great. As they can be anyway. Overall Great Buy that hopefully turns out good. But sales and service have gone above and beyond for me which is why I give the higher rating. I picked up the Truck today 1/23 I'm hoping this is the last time! I want to Thank the service and sales Team and give an individual Review to Grant B he is an amazing salesman and you can tell he truly cares about his Customers

  Response from the owner

  Thanks for the great rating, Adam. We're pleased that everything went well for you. Sincerely, Albany CDJR & Hyundai Team

• M

  Monty Meyer
  5

  It has been an incredibly wonderful experience buying our new car from these guys. We had some unfortunate issues with our trade in and they truly went to bat for us. The integrity of this dealership went beyond our expectations.

  Response from the owner

  Hi Monty, we are so happy that you had a great experience with us. We are glad we could earn your business. Thank you for choosing Albany CDJR & Hyundai!

• L

  Leslie Trulove
  4

  Great People to work with. I have bought a few cars from here and they are so nice. Especially Bob, DJ. And David. My only reason for not giving 5 stars is that i was there for several hours. Other than that i would totally recommend this company to anyone needing a new or used car. Loving my new 2019 Jeep Cherokee Latitude. Thanks for everything guys!!

  Response from the owner

  Thanks for always coming back to see us for all your automotive needs, Leslie! We can't wait to see you again, have a great day.

• B

  Britanee Lilly
  4

  The experience I had at Albany CDJR was great! If you're looking for a car, I recommend DJ. He was transparent, straightforward, and wasn't pushy. Unlike my last two car buying experiences, there was no trickery because of my gender. (While yes, this is the 21st century and women are just as capable as men, car buying seems to be a man's game. At least in my experience.) DJ was completely honest and went out of his way to help me out when I had to drop off our one car to my husband for work and take my kiddos to their auntie so I could finish the process (it was a Friday afternoon). Our last 4 cars came from another popular dealer but I'll probably look DJ up next time we need one.

  Response from the owner

  Britanee, we are so glad DJ provided up with a great car buying experience! If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!

• R

  Rick Delaney
  1

  Had an appointment but they had no record of it. Got a quick airbag recall issue taken care of and now suddenly my key fob doesn't work. May be coincidence but seems funny to me.

  Response from the owner

  Rick, let’s take a look at the fob when it’s convenient for you and we will get you taken care of. Airbags have nothing to do with Key fobs so we will figure the issue out.

• j

  jena lawless
  5

  Kevin and his guys in parts/service. THANK YOU!! You have no idea how much you helped me today. Long story short, one year ago almost to the day, my ignition lock cylinder went out in my minivan. They changed it for me at the Albany Dodge dealership and last night it went out again. I had to send in an invoice showing I purchased the part last year from another Dodge dealership and the next call I got was Kevin calling me to tell me my van was ready to go. Kevin, sorry I cried to you on the phone but you brought out the happy tears for sure! I am a single mom of 2 boys and commute to Salem for work and for so many reasons it's crucial to be up and running. They did it for me this time. I will continue to refer people to these guys for work on their Dodges, etc. Thank you!

  Response from the owner

  Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, The Albany Chrysler Dodge Jeep Ram Team

• D

  Derik Phillips
  5

  Great service and buying the vehicle I want for the price and monthly payment I want.

  Response from the owner

  Thank you for the 5 star review Derik. We appreciate the opportunity to earn your business.

• E

  Elizabeth Keuneke
  5

  I normally don't like going to big car lots to have anything done on my car. I'd been having trouble with my air conditioning, just in time for summer. I called and was directed to the service center where I spoke with Steven. He advised air conditioning service and got me a deal on it so I agreed and dropped my car off. Still wary, I waited for the inevitable "we found more things wrong" phone call. Steven did call, and let me know they had finished the a.c. service and I could come get my car, not even 2 hours later! I thought it would take longer because he mentioned theyve been fairly busy this summer. No extra random charges, I paid exactly what I was quoted. Refreshing! Now I won't die on my long commutes to work, the a.c. is working like the day I got the car!! Thanks Steven! Excellent customer service, really went above and beyond! I will be coming back for more work.

  Response from the owner

  Elizabeth, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Albany Chrysler Dodge Jeep Ram. We hope to see you soon!

• B

  Brittain Azarea
  5

  This is by far one of the best dealerships around. I've worked with dealerships for years in my career and the staff is extremely helpful, the genuinely care about their customers over their profit mark ups and when it comes to their service department; they are prompt accurate and don't hide any fees. This will always be my go to dealership for myself, friends and family.

  Response from the owner

  Hi Brittain, thank you so much for your positive comments about Albany Chrysler Dodge Jeep Ram! We look forward to your next visit! Take care!

• S

  Shawnn H
  1

  Bought an almost brand new Jeep Cherokee (less than 6k miles) and have taken it back to them twice for issues within 4 months and less than 2k miles. The most recent was for a front tire where the belt inside the tire had separated and the tire needed to be replaced. I had a different tire shop look at it and they warned that it should be replaced as the separated belt could cause the tire to blow unexpectedly. The dealership said there was nothing they could do about it because they weren't the ones that put that set of tires on, they offered no assistance. Their service is lackluster at best. I will not be taking my business there in the future and will look for a different Jeep dealership to work with for any future issues.

  Response from the owner

  Shawnn, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to our Customer Support Specialist, Dakota Snow, at [email protected] or 541-286-3419 to speak to our manager directly.