Oregon State Credit Union Se Clay St, Albany

Oregon State Credit Union Reviews

• M

  Marrissa Maddox
  1

  So tired of this place. They usually have one teller working the 3 drive ups. And don’t bother using the night deposit box for checks…… I usually have to call to ensure it gets deposited. Once again today…. Trying to find out if they plan on depositing our check before bills are due…. 30 min + wait time when you call. Absolutely ridiculous. Update: since I can’t respond to their comment…. I’m not sitting on hold and wasting more of my time to speak with the branch manager. Was the 30+ minute wait time part of my review overlooked? The line of cars constantly reaching the mall parking lot is evidence enough for anybody with eyes that this place is not running efficiently. 🤷🏼‍♀️

  Response from the owner

  Hi Marrissa. Thank you for reaching out to us. We would like to discuss your situation in more detail. Please get in contact with us at your earliest convenience and ask to speak with our Albany Branch manager. Our number is 800-732-0173.

• J

  Jeanene Gore
  1

  If you want anything other than a basic checking account GO ELSEWHERE!!! They won't do wire transfers but will charge you for one!!! We sold our house and moved out of state and were told to access out funds we had to go in to a branch. SUPER UNHELPFUL and UNWILLING to do basic banking practices. You should have seen the looks on other bankers faces when we told them they don't do wire transfers. Then we were told after we updated our address they wouldn't send counter checks for 30 days. We finally got one person to at least help with that. We have been with them for over 10 years and I was blown away by their inept practices. They made the whole experience completely miserable!!!! Who travels with that kind of cash, well no one who's smart that is. That would have been our option if we wanted full access to our money. I wouldn't recommend them to ANYONE!!! Check elsewhere if you want a bank who actually functions like a bank.

• T

  Tam S
  5

  Employees helpful and polite. Drive thru open 24/7 and busy. You can go inside now. No masks required but optional.

  Response from the owner

  Thank you for the 5-star review and your kind words, Tam. I’ll pass your review on to the team in our Albany branch. The 24/7 drive-up ATM is very popular with our members. I’m pleased you’ve been able to make good use of it.

• A

  Ashley Walker
  5

  I have been a credit union customer since I was a kid and used to earn credit union tokens to pick out prizes. Never ever have I banked with anyone else and I never plan on changing that. They have taken care of me literally most of my life, through car loans, etc and I have zero complaints! They are amazing to work with and I would recommend them to anyone!

  Response from the owner

  Thank you for that, Ashley. That is an amazing review. We really appreciate it.

• J

  John Webb
  5

  Like this bank been there for 5years always a good experience

  Response from the owner

  Thank you for taking the time to rate and review us, John. I'll make sure our team in the Albany branch see this.

• R

  Robert Bianes
  5

  Very helpful people, however the customer base seems to have outgrown the branches ability to provide efficient and timely service. Plan on a 30 minute wait to talk to someone other than a teller. This includes first waiting in the teller line only to check in to the another queue in order to see another employee regarding any banking needs beyond a simple deposit or withdrawal you may have. There is no option in pre-scheduling appointments. It’s very difficult for anyone working a 9-5 job to bank in a timely manner.

  Response from the owner

  Hi Robert. Thank you for reaching out to us. I understand our local branch manager was able to contact you, and that you and she had a conversation. We appreciate your feedback on this issue.

• M

  Maddi Namitz
  1

  They need more tellers they have one teller working on a Monday and one teller working in the drive-through. I really don’t have a sense of urgency at all they just slowly take their time and I think it’s ridiculous if there’s people waiting the branch Manager can used her teller drawer how about instead of watching the lane get longer and closer to the front door the front door

  Response from the owner

  We are committed to delivering an unsurpassed experience and it sounds like we did not meet those expectations. We would like to discuss your needs directly. Please feel free to give us a call at 800-732-0173 to discuss with our Albany Branch Manager or visit oregonstatecu.com/account-access for more information.

• B

  Brian George
  2

  While the credit union does what the basic minimum, it's service is lacking. Because of the branch lobby closing the drive through option had become an 45 minute ordeal. Not only do you sit in line but when you get to the tube I ended up waiting an additional 30 minutes. Some one in line behind me came up to my truck to ask if I was ok because I had been sitting for so long waiting on a check to be deposited. This is pathetic please add extra tellers to handle the banking needs of your customers. Your mobile app is worthless for businesses. And covid is not an excuse to not provide service.

• D

  Dave Brown
  1

  Worst branch sitting at drive through for 15 minutes only 1 teller ridiculous 🙄

• E

  Elizabeth R Hennessey
  1

  Company wide change not to do sister banking anynore after covid started, no signs anywhere saying they don't sister bank, you have to get to a teller before anyone will tell you it was a waste of your time.

  Response from the owner

  Thank you for your comment. Your question is about Shared branching. We discontinue Shared Branching in September of 2020 given the wide spread availability of electronic services and for the safety of our members and employees due to the pandemic. Notifications of this change went out to impacted members prior to this change. You can still access ATMs across the CO-OP Network. We apologize for the inconvenience that you experienced. Thank you again for sharing.