Liberty Tax Alessandro Blvd, Moreno Valley

Liberty Tax Reviews

• X

  Xee Cecilia Lee
  1

  The place is clean and smells nice. Employees are also kind but they don't know how to file correctly. My mom and brother filed with them and didn't get the amount the tax preparer claimed they would receive. My mom was told around $3,000 and received only $500 while my brother was told he would get around $1,000 and only received $9. They still charged them the filing fees after the errors they made. As a professional tax business, if they made a huge error with such a large amount of money deducted, they should accommodate and not charge the fees but unfortunately they did. The range for both before and after tax amounts are extremely different. I honestly don't know how that could happen for a professional tax preparer with a license to file other's taxes. I hate leaving bad reviews and as I stated earlier, it's a friendly environment there but if you want your taxes done correctly, I would suggest going somewhere else because I wouldn't want this happening to anyone else.

  Response from the owner

  I really hate reading this review especially because this isn’t an accurate depiction of our employees. The truth of the matter is your mother and brother stated they did not receive the stimulus so the preparer added the benefit to the return. IRS did it’s due diligence and found that statement to be untrue so the refunds were offset accordingly. This was NOT do to anything done by our preparers. Feel free to stop by so we can AGAIN explain why it is extremely important to be as accurate as possible with us so we can get what you deserve. This was really a dishonest and distasteful review but we wish you and your family well.

• T

  Tax Service
  5

  Monique was so friendly & knowledgeable she also got my return done very quickly!!! I couldn't be happier ⭐️⭐️⭐️⭐️⭐️

• S

  Stephany Cluck
  2

  Go to Monique on Alessandro she is very loving and caring makes you feel like family I repeat don’t go to them on Sunny-mead nor Redlands there scammers who will still your identity if you don't file with them I went through it don't get caught up with them

  Response from the owner

  Thank you Stephany for coming in, and for allowing us to help you with your taxes!! We loved having you and look forward to seeing you every year 😉😊

• J

  Jose Castillo
  5

  Michelle G was very helpful and friendly. Also I appreciate how quick she was with the paperwork too.

  Response from the owner

  Thank you for This amazing review! Glad Michelle was such a great help! Hope to see you next year

• K

  Karen Sampson
  5

  Ruth was my tax preparer today in Moreno Valley. Thee most amazing, thorough and professional! Will be filing again with Liberty ONLY if I can get Ruth! Thank you!

• M

  Monique Parish
  5

  My Tax professional was really nice! Really went out of her way to make us feel comfortable! Office is really nice loved the music.

• K

  Kim Caffey
  5

  I loved the customer service and great hospitality and fast service. Very kind and very helpful. I will definitely come back again. If you want to be well taken care with fast and efficient service come to this location.

  Response from the owner

  Kim! you were such a joy to have in the office. Thank you for trusting us with your business! see you next year.

• K

  Kehinde Ojo
  5

  I so much love and impress with the service that MONIQUE gave to me doing my visit to there offfice she is a wonderful lady . Thank you .

  Response from the owner

  Kehinde, Thank you for coming into the office! Monique, has been with the company for a few years and really loves her clients and the community. If you need Anything dont hesitate to give us a call or stop by.

• C

  Claudia Gudino
  5

  I like the way Thomas did everything in his hands to helps us. He was very profesional and kind to us.

  Response from the owner

  Claudia! Thank you so very much for this great review! It was absolutely our pleasure to serve you. See you next year!

• M

  Mirrorless Mitch
  5

  Best Liberty Tax in Moreno Valley! Great customer service.

  Response from the owner

  Thank you Mitch! We are so happy you enjoyed our office. ❤️