Liberty Tax Edwards Ferry Rd, Leesburg

Liberty Tax Reviews

• F

  Foghorn
  5

  Tax time is never “fun” but Liberty Tax made it all a very easy, and informative experience. Mr. Havener is extremely knowledgeable and answered all my questions. He took the time to walk me through some of the nuances of IRS rules, so I always come away better informed and prepared for the upcoming tax year. Best of all, my refund was more than I hoped for!

  Response from the owner

  We appreciate you taking the time to give us such a nice review. John does a great job.

• K

  Kristen Stanley
  5

  I worked with John at the Leesburg office. He was very knowledgeable, honest, thorough and kind. He was able to help me to better understand the new financial situation I’m in and I was pleasantly surprised to learn I’m entitled to a credit that will bring me a refund. I’ll keep coming back!

  Response from the owner

  Thank you for the great review, John works hard to help our clients.

• P

  Paul Carll
  5

  Very good experience! Elizabeth @ Leesburg, VA office prepared all of our returns (2 sons, 1 daughter, and mine) without a hitch. She was on top of everything and communicated often. I really enjoyed interacting with her and the other Liberty staff at the Leesburg, VA office - really good bunch of people!!!

  Response from the owner

  Paul thank you for coming in and providing such a great review of Elizabeth and the other staff members.

• M

  Monica Perez
  5

  Jill helped me and she was a sweetheart! She was very patient with me while I looked up some information on my phone. Thank you Jill! I highly recommend to have your taxes done here! :)

  Response from the owner

  Thank you for the great review and wonderful comments about Jill. We appreciate your business.

• T

  Terry Meszaros
  5

  John was so patient and kind to me! Was very helpful and made me feel comfortable. I felt blessed to have him do my 2021 Taxes.

  Response from the owner

  Thank you for your great comments and thank you for your business.

• L

  Lorraine Gruca
  3

  I’ve been using Liberty Tax in Leesburg for at least 8 yrs & each time, the preparer would pull our previous year’s electronic return, go thru the new tax year’s form and ask for the specific papers related to the area worked on and input all the info right then. If there were any questions, they were answered, any papers needed we knew what to get and in the end, we knew right then what we were getting back or needed to pay. However, not the case this year. The preparer took our papers & said they would get back to us when done. Mind you if we had complicated taxes, or just handed them a box of receipts, I would expect this; however, I organized everything from donations, mileage & volunteering and listed all on a spreadsheet. I realize each item has to be typed onto appropriate forms but multiple entries for same charity were grouped so only one entry would be needed (which was how it was done previously). We also alerted the preparer to an issue regarding a split pension & it was acknowledged. So almost 2 weeks later & after calling & talking to the manager, the next day our taxes we’re done. When we asked about if the split pensions were taken into account, it was as if we were saying it for the 1st time. This question is not asked on our part would’ve cost us $5K. To say the least, I was VERY disappointed in this year’s preparation & am seriously thinking about using someone else next year.

  Response from the owner

  I am sorry we did not meet our usual standards while doing your taxes this year. I hope you will accept my personal apology and I will be reaching out in personal email with some extra information.

• M

  MS Davou
  5

  Liberty at Leesburg has done my taxes for several years. They are helpful and take time to explain and answer questions. Highly recommend!

  Response from the owner

  Thank you for your comments, rating, and most importantly your willingness to come back each year.

• D

  Daniel Billingsley
  5

  Top shelf-first class service that we used for the first time. John was awesome definitely coming back!

  Response from the owner

  Thank you for the great review, John does a great job with our customers. Welcome to the Liberty team.

• B

  Barbie Lack
  5

  I have been going here for years and the staff is very friendly and efficient. Worth going to. I never had any problems and I highly recommend them.

  Response from the owner

  Thank you for being such a loyal customer and thanks for the great review.

• B

  Brianna East
  5

  I’ve seen John every year since 2015 and now travel 45 mins to have him prepare my taxes. He’s very friendly and has always taken great care of us. I highly recommend seeing him for yours!

  Response from the owner

  Thank you for your loyalty to Liberty Tax, we appreciate your support.