Liberty Tax El Camino Real A, Redwood City

Liberty Tax Reviews

• E

  Eric R Libron
  5

  I have been coming to see Vikki for 8 years now. She is courteous and professional. I feel like I have my own personal tax lady because I can call her anytime during the year and ask her a question about my finances. With no extra cost.

• A

  Amber Grady
  5

  We have been going here for several years and has ALWAYS been a pleasant experience. Vikki is very professional and down to earth. Great customer service anytime there is a question anytime of year. She's the best. Thank you soo much Vikki.

• K

  Katelyn Cresta
  5

  Vicky is the best! Nobody likes tax season, but she makes it as enjoyable as possible. Vicky is fast, organized and overall helpful. Couldn’t recommend her more.

• D

  Diane Castro
  5

  We've been doing our Taxes with Vikkie for the last 7 years or longer. Great service and knowledgeable. Any time we had a question she had the answer to it or If she was unavailable her Assistance Suaima and Andrew helps as well. Also great experience and interaction. Another thing I like about Vikkie she a straight person she doesn't beat around the bush type of gal !!

• R

  Richard Vinson
  5

  Vicky is great. She makes paying my taxes easy. She is positive, and funny, and a pleasure to work with.

• R

  Ricky Jimenez
  5

  I've been coming here for the past 3 years and have always had a good experience. I'm always in and out in like 1-2 and am always pleased with their service. These guys know know what they're doing and I have no complaints.

• K

  Kevin fr3nchfox
  1

  Well first I wish a 0 star performance was authorized by @google I had a good start felt confident walking in then the mystery started to unveil to a full blown nightmare once Vikki was left to deal with my case first off she had announced me that I would have to pay the irs , then couldn’t get the debit card system to work ,almost gave me her card and blindly made a joke of it … let’s not forget had a personal phone call during my 4 hours in the office that was soo long that I had time for a recording… If that wasn’t enough a sign outside says 50%cheaper then competitors lol she tryed to charge me close to 500$ for 2 years of tax… went to the one in San Carlos Got more money no IRS payback and was charge under 350$ for both years Deplorable… after reading some of these reviews I must say don’t waist your time and well hard money coming there because if vikki is on the case … your taxes are better going to waste

• S

  Sida Li
  1

  Short version of the story- Vickie made a $10,000 mistake, yelled at me, and insulted me by calling me names when I requested an apology. They made a mistake on my tax return for 2018. I caught the mistake, and pointed out to Vickie (the owner) over the phone. She refused to talk about it over the phone and so I drove over tonight. I arrived on time and waited about 20min because the place is overbooked. She refused to dig into the problem and was confident that she didn't make the mistake. When I insisted her on looking into the problem she started yelling at me. Andrew, an employee there was professional and helped me fixed the mistake. After the mistake as verified, I returned to Vickie and said "Vickie you owe me an apology for yelling at me for a mistake you made, and it's a 10,000 dollar mistake." There were clients so she guided me outside to have a conversation. I thought she was going to apologize, but here's when the insult happened: She said "I'm not gonna apologize because you pointed out the mistake last minute." I said: "Making sure that there are no mistakes are your responsibility, not mine. I'm going to write a review." She said:"You know what, you are a B****!" I was angry but didn't say anything after that and left. I paid $400 service fee for all the nonsense that Vickie has put me through. I understand that it's the high-stress tax season for CPAs but her behaviors are unforgivable and inexcusable. Writing this review as accurate as I could to calm myself down and to warn other customers. Is there a place that I can report Vickie for her insulting behavior? Any suggestions would be appreciated.

• E

  E39_Bless_Ya
  5

  Liberty tax best place to get your taxes done or any finance needs Vikkie the best!

• j

  just sayin
  1

  I have used this place for the last 3 years. They were great in the beginning with how much they charge. I don't have any deductions, so it's a straight tax filing Since 2016 the price has gone up dramatically. First year, I payed $99.00, last year I payed 109.00, this year I was surprised to have a charge of 265.00, and then a 50.00 discount, for a total of 215.00. I was surprised at the price hike. They explain prices up to pay the rent and employees. I will never go there again. I advise anyone to find out what they plan on charging and not let them make you feel like you are a bother. I can find someone else to file. My taxes for half the price like they used too. Service has gone down and it's more than just their huge price hike