Bank of America Financial Center Jefferson Ave, Redwood City

Bank of America Financial Center Reviews

• j

  joseph shahbazi
  1

  from the moment you walk in the staff is upset because they have to help you. managers are worst. i needed something done in the morning and because i didn’t have an appointment they were telling me that i have to wait from 9 am to 1 pm and see who might be able to help me i called customer service and the lady on the phone told me that i could do it myself on line. one of the bank employees wanted to waste 2 minutes to explain that to me. i will change banking for sure managers are no help, don’t bother asking for one

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• R

  Robert Ankeny
  1

  Atrocious customer service, redirected me to talk to one of the people in the offices. That person was not even present that day. The explanation was the person at the front could not handle my request. Then I wait a hour just to have the person in the office make the teller do it. Ohh and they complained about my request because it would end up printing too much paper. You could use the money you made off the interest of my money to pay for it, but if you want to pinch pennies I would have been happy to buy a stack of paper so your cheap company.

  Response from the owner

  Hi, Robert. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jiaming Cui
  1

  I made an appointment for 9.30 but waited for more than 30min after my appointment time and I’m still not able to see a banker. This completely defies the purpose of appointments. There was also no one to check in people with appointments. I had to ask around multiple people including bankers, cashiers and they just tell me to wait. One of the bankers tell me to wait and “if there’s not enough time for today, just make another appointment”

  Response from the owner

  Hi Jiaming. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• G

  Greg Nunes
  1

  Lines are crazy long while others sit on their thumbs in their offices. Average wait time 30-50 mins each time I come here. No signs saying they don’t have coins for “some” people. Unprofessional to say the least. Avoid this branch at all cost.

  Response from the owner

  Hi Greg. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^tasha

• X

  Xochitl Trujillo
  1

  The closest sucursal for me, it is been close for long time, I had to drive more than 15 mn to BOFA in downtown Redwood City, and wait a long time in line before someone can help me, and now this branch is permanently close as well. I have to drive to San Carlos and I assume is going to be busier since non locations opens in Redwood City. This is so frustrating!

  Response from the owner

  Hi Xochitl. We apologize for any inconvenience. We remain open to serve our clients while implementing changes such as limited hours and staff. We constantly evaluate our retail network to meet evolving customer demand and may add or consolidate financial centers and/or services. Please visit https://t.co/41WYUmHvxx for updated information regarding your local financial center. ATMs in most financial centers are available 24/7 and you can also complete many transactions online or through mobile. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• V

  Vanessa Birrueta
  2

  I've banked with BofA fo many years and they definitely have a staffing issue at this branch. I know it's not the fault of anyone within this particular branch, but upper management should take note and they should really get a concierge or someone to work the lobby. It's not the first time it has happened to me where I want to get quarters, i stand in a line for a ridiculous amount of time, only to be told they don't have any. If I could use the ATM for quarters, i would. However, if they had someone working the lobby, i could've been informed about that before waiting 40+ minutes in line for absolutely nothing. They should probably promote one of the tellers to a concierge, and hopefully the bank would run a bit more smoothly.

  Response from the owner

  Hi Vanessa, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• T

  TJ Wu
  1

  The appointment is useless. I arrived 10 min before the appointment time and turns out I was waiting for another 15 min after the appointment time. I spent half hour there waiting. By the way, their manager said he can't do anything about the appointment. Then, what's the point to make appointment? What a waste of time. Just tell everyone it's first come first serve.

  Response from the owner

  Hi, TJ. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• T

  Tariq Al Fraijat
  1

  I have been waiting for almost 30 minutes on the line to make a deposit and I didn’t make yet Only 2 tellers serving 20 people waiting

  Response from the owner

  Hi Tariq. We know your time is valuable and apologize for the extended wait time. We appreciate your feedback, as we’re always looking for ways to improve our clients’ experience. Please visit https://t.co/41WYUmHvxx to locate an alternate financial center near you. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

• S

  Sandy Vetuskey
  1

  3rd time here and it’s impossible to park! Had to pay to park. Then, inside, long line, 3 tellers and one goes on break! Not coming back here. Don’t come here.

  Response from the owner

  Hi Sandy. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^ines

• Y

  Yunus Evsen
  1

  Really don’t care about customer service. #1 in customer satisfaction my a**. How can there be one teller in a bank? Has been like this for the last couple of months. On top of that bank of americas other locations are closed. 30 people waiting in line. Nobody comes to a bank to waste their time. Completely disappointed.

  Response from the owner

  Hi Yunus. We’re sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you to help with any account related concerns. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty