Lia Chrysler Jeep Dodge Ram Northampton King St, Northampton

Lia Chrysler Jeep Dodge Ram Northampton Reviews

• W

  Wolf Laguerra
  5

  It was an awesome experience from start to finish with Lia. Dave S was great with information and the final process of buying my Jeep. I am very excited to own my jeep. Its been a life long dream and Lia and its staff made it all happen. Thank you.

  Response from the owner

  Wolf, we are so happy to hear of your positive experience. We are committed to providing our customers with nothing less than 5-star service. Dave will be especially happy to hear that you were completely satisfied with his customer service.

• C

  Conar Myers
  1

  Watch out for their finance games. They lie about their interest rate being competitive and won't be honest about their interest rate until you come to the table with your own bank to finance the deal. They advertised a car for sale but neglected to mention that you have to finance it through them otherwise "no deal". They charge extra interest and tell you it's the best so that they can make money off the interest. It's a frowned upon scheme that car dealers use which should be illegal to not disclose.

  Response from the owner

  Hello Conar, Thank you for sharing your rating with our dealership. We are very sorry to see that you gave us a low rating. We would like to learn more of your experience to see how I can help. Please call or email me at your earliest convenience. Thank you, Nick Kane General Manager 413-341-3750 [email protected]

• D

  D Pix
  1

  Bought/Leased a 2018 Jeep Grand Cherokee - Limited. My sales rep was Audra. Audra is a Jeep owner and was excellent at listening to me first and then focusing on what I wanted to look at and compare to. She had an answer to every one of my questions. When it came to making the deal it went perfect. She presented what I was looking for and we were in agreement in about 10 minutes. No fooling around which drives me crazy! When it came to delivery she spent the necessary time with my wife and I to understand the new technology and operation of the vehicle. I would recommend her to anyone! I would recommend this dealership to anyone! EDIT: 10 Months later December 2018 I had to change this review because of SERVICE. After a great buying experience we immediately experienced a UConnect issue with the radio/control center in the car. Played hell getting that fixed and things went as expected for the next 9 1/2 months. Now we need an oil change and a safety recall. I defy anyone to go online and make an appointment for either one. You are sent in circles on anything to do with service or recalls. Every page requires you to allow them to use your location and will ask for your VIN. When I attempted to find out what recall I had I loaded my VIN as required and they said I didn't have a recall which is how I got to this page anyway! Regardless I still want the oil change appointment,,,,, No can do!!!!!!! Failing the attempt to do this online with the dealer's website I went to chat. What's your VIN? Every question in the book but still no appointment. I went to another dealership. I've never in my life had such a horrible experience like this,,,,,,,,,,,,,, FOR an OIL CHANGE!

• J

  Justin Pratt
  5

  Just had a 2020 Dodge Ram 1500 big horn delivered to my house. My sales person was Paul Folta he went above and beyond to make this the smoothest car buying experience I've ever had. Anyone looking for a relaxed buying experience go see Paul Folta at Lia Northampton you will be happy you did. Thank you again Paul Justin

  Response from the owner

  Justin, we are thrilled to hear about your positive experience at Lia Chrysler Jeep Dodge Ram Northampton. Our entire dealership takes great pride in providing the best possible buying experience and Paul will be thrilled to hear your kind words. We look forward to serving your future automotive needs.

• S

  Sandy Dylak
  5

  Best Jeep buying experience ever (and this is number seven). No haggling, no time wasted. Salesman (David) and everyone in the place was respectful, warm, and straight-forward. No wasted time playing games. After a couple bad experiences with dealers in New York State (home state), it was worth the 2 hour drive to Northampton.

  Response from the owner

  Sandy, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and David will be thrilled to hear your kind words.

• L

  Leonard Skalinsky
  5

  Mackenzie Sumwalt-Kijak did an awesome job throughout the whole sales process. Even though I had to wait 3 months for my car to be built, she stayed in touch throughout and made sure I was updated with any pertinent information. Go see her if you want a great deal, and great customer service!

  Response from the owner

  Leonard, thank you for your time and feedback. We are delighted to hear that your shopping experience with Mackenzie was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

• C

  Casey Doremus
  5

  My experience at Lia Northampton was amazing. Zach Clingan helped me in the purchasing process. He worked with me to find the best deal possible on my Jeep Latitude. I cannot say enough kind things about my experience working with Zach. The entire process was simple, fun, and stress free! I will continue to go to Lia Northampton for my future car endeavors.

  Response from the owner

  Casey, thank you for providing us with a review of your experience. We are delighted to hear that Zach was able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

• D

  Daniel Lilienthal
  4

  Worked w. Jeremy. Was a good overall experience. Only down side...when I first looked at the car I pointed out some scuffing on the leather seats, and some paint marks in the trunk. Jeremy assured me the car would be fully detailed and these would all be removed. When I received my car, there was no evidence that this had been done. Was a bit disappointed by that. Otherwise, a great experience overall, from the test drive, to the paperwork, to having the car delivered. The customer service, minus that one issue, was good.

• D

  Duane Corbin
  5

  My experience at Lia was excellent from the internet sales to McKenzie and Chris in person couldn’t have been easier. I did a lot of research and visited several dealerships over a 4-5 month period and Lia cdjr offered me the best trade money and best deal on a used car. Couldn’t be happier with my time with them.

  Response from the owner

  Duane, thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

• P

  Pit Bull Dad of 3
  5

  Rachel Hawkins was fantastic and communicated very clear as to what my vehicle needed for repairs and was prompt at getting them completed on my 2018 Dodge Durango. It was such a pleasant surprise that a dealership exists that truly treats customers like family and does exactly as they say they will. Most importantly it was fantastic that Rachel understood the value of my time and got me rolling in a loaner vehicle for the evening and didnt leave me waiting around like other dealerships have done in the past. I highly recommend having your service work done here!!! A++++++++++++++++++

  Response from the owner

  Thank you for taking the time to share this incredible review! It is our goal to ensure that our customers' experiences are as seamless as possible, and we are happy to hear that Rachel took exceptional care of you throughout your recent visit. Your safety and satisfaction come first to us, and we will be sure to continue providing you and your vehicle with the highest quality of service in the future.