Launch Credit Union N Williamson Blvd, Ormond Beach

Launch Credit Union Reviews

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  Lyn Clement
  5

  We were new to Florida and needed a local bank. Several people recommended Launch. We went there and had the best experience I've ever had at a bank. We worked with Ann Sanford. She was helpful, knowledgeable, friendly, and always available when needed. At one point we needed the advice of the manager, and she was right there with the answer. I was very impressed with the branch and the personnel.

  Response from the owner

  Lyn, thank you for taking the time to share your 5-star experience with Launch Credit Union. Welcome to Florida and welcome to Launch CU! We're happy you're here. We're thrilled to hear you had "the best experience you've ever had at a bank" with our Ormond Beach branch and we will certainly share your review with them. We appreciate your membership!

• E

  Edward Small
  5

  My financial advisor was both efficient and patient with me. Mrs Sanford instructed me on making wise and money saving decisions to help me strengthen my credit and stretch my finances further. Thank you so much for all you did for me and my family. I feel very secure with my future finances and the support I have with launch credit union.

  Response from the owner

  Edward, what a wonderful review! Thank you for taking the time to share your positive experience. We appreciate your membership!

• s

  shawn albert
  5

  I had a great banking experience today at Launch Credit Union in Ormond Beach. Staff was friendly and helpful. I sat down Ashley Shaw (home loan specialist)and she provided all the information and answered all my questions about refinancing my home. She made the process very simple and smooth.

  Response from the owner

  Shawn, congratulations on starting the process to refinance your home! Thank you for taking the time to share your positive experience with Ashley and our Ormond Beach branch. We appreciate your membership!

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  Tom Ryan
  5

  I went in to check out a promotion mailed to me for new members. Ann S was extremely helpful and patient in answering all of my questions and concerns. My account was created in a timely manner and Ann even helped me to set up my online banking I left feeling very good about my decision to make Launch Credit Union my local financial institution. Thank you Ann for all your help!

  Response from the owner

  Tom, welcome to Launch Credit Union! Thank you for taking the time to share your positive experience, we appreciate your membership!

• A

  Alex Martin
  5

  Joined on my wife's account a while back. Barbara has been incredible in assisting us with anything we've needed as we are navigating through a new marriage and baby. I look forward to doing future business with this credit union - it has been an overall great experience.

  Response from the owner

  Alex, congratulations on your marriage and new baby! We are honored to be a part of your family's new journey! Thank you for taking the time to share your review, we appreciate your membership!

• T

  Tamia Johnson
  5

  I Just set up an account and the person who helped me explain everything in great detail. Which was very helpful because I’m so young and she explained how all the programs work and she explained how I can get my credit up and she was very helpful. The line wasn’t long and it was very speedy process. This is a great bank for young adults who are just starting out and need to set up bank accounts.

  Response from the owner

  Tamia, congratulations on your new account! We are thrilled you chose Launch CU. This is exactly the experience we love to hear about from our Members. Thank you for taking the time to share your review, we appreciate your membership!

• R

  Richard Thompson
  5

  I had problems setting up my automatic payment for my new truck...I met a little lady by the name of Ann Sanford, She was amazing. She took very good care of this matter.... Awesome service

  Response from the owner

  Richard, thank you for taking the time to share your experience! We are happy to hear that Ann was able to assist you with setting up automatic payments for your new truck! We appreciate your membership!

• D

  Deerra Thomas
  5

  I always have a great experience when I walk into a branch or even go through the drive thru. Employees are always quick, fast and very polite. I was assisted by Lindsey today and she was so nice with helping me get another card. I have been with the credit union for a few years now way back when they were called Kennedy. If your looking for a credit union and wanting that great customer service this is where you should go.

  Response from the owner

  Deera, Thank you for your kind words. We appreciate you taking the time to share your experience with the Ormond branch. Thank you for being a loyal Launch member.

• B

  Brandon Partain
  5

  My first ever bank account I'm so blessed to achieve this goal in life , really means alot to me thank you Soo much launch to help me set up an account for just 20$ that is a blessing in disguise I know my grandpa is looking down from heaven smiling ❤️💯

  Response from the owner

  Brandon, How exciting! Welcome to Launch CU! We know you have a lot of options when it comes to a financial institution and we are so happy you chose Launch. Thank you for your membership.

• J

  Jeramie Gray
  1

  The employees here are rude and have no professional courtesy. I scheduled an appointment at 5pm to open accounts for my children only to be turned away and told there would not be enough time. Then in the same moment they take another appointment that was set for 5:30 to open an account . I would never recommend this bank or branch to anyone who asks worst service ever. Do yourself a favor and bank with anyone else because if this is how they treat potential customers I'd hate to have to deal with them if we became members and had problems. * After I called to complain they had the branch manager (Julene) call me back and try to patronize with me.Once i asked her if she was present for the experience she said yes and told me goodbye .

  Response from the owner

  Jeramie, I can't apologize enough for your negative experience. I assure you, this is not how we treat our membership and potential members. This is something I am going to look into. I understand your hesitation to give us another chance; however, if you do decide to become a member, please email [email protected] or feel free to apply online https://eservices.launchcu.com/IMSIWeb/web/account-app Again, please accept my apology. Thank you for your feedback.