Kubota Credit Corporation, U.S.A. Kubota Dr, Grapevine

Kubota Credit Corporation, U.S.A. Reviews

• J

  Joanne Hafner
  1

  I have sent my payment with the corresponding coupon. I have been paying a head of time because they were telling me they were receiving my payments late in the mail. And they were charging me a late payment fee. I thought to remedy the situation I would would just pay a few months in advance and I sent the coupon accompanying the payment. They were receiving it early and applying to the principal balance. I have spoken with them and they don’t care what coupon and payment it was meant for. I am so disgusted with them.

• M

  M Trimble
  2

  Bought a zero turn from my local dealer...great experience with them, and the mower performs well. That's where the positive part ends, unless you pay for the mower in cash that is. Dealing with Kubota Credit has been a joke. Upon purchase, told that I'd be receiving my payment coupon book shortly....yeah, never happened and have received only late payment and repossess notifications. We already sent in the first payment, but today receive a letter in the mail with that payment notice with due date for July, with the letter dated in August, but received in October. Wow. If they spent a quarter of the time involved with sending the incorrect late notices, etc. as they could with printing the coupon book, that'd be great. Combine that with the rude responses you get when you actually get thru to a live person, and you get the point here. "Establish an online account", "Your responsibility to figure out how to pay", etc. Those are the responses you get...instead of "Thanks for your purchase, your coupon book is going to print, and we'll get it to you shortly - sorry for the inconvenience".... Great Job KCC!!!

• M

  Michael Cherwayia Thao
  1

  Hard to get thru without knowing the account number. Don't bother to call if you don't have the account number. No live person to answer you.

• L

  Lana Kelley
  1

  Wow I've never experienced such irresponsible customer service. You better watch out otherwise they will ruin your credit. If you ever call customer service, make sure to call back multiple times and speak with multiple representatives to confirm whatever they tell you. 50% of the time they tell you incorrect info or don't actually complete whatever task is at hand and it will cost you dearly. Don't bother asking for a manager, they are equally incompetent. I will never finance anything with Kubota ever again. I dont understand how they have survived as a company. They are so dysfunctional.

• C

  C H
  1

  Zero stars are warranted for the process this companies employee's treat customers. I purchased a tractor from local dealer which offered attractive financing via KCC. The KCC has been deliquent in providing information and payment booklet, which they blame on Covid. I made payment as prescribed ( early in fact) and then received multiple calls regarding overdue payment. When checked into, I got copies of the check deposited into KCC citibank account but apparently not credited to my account. When presenting copies to KCC to show payment, they said they "would look into it." I have since received calls daily regarding overdue payment! Each time rehashing the above to which I am told we'll make a note on the account. But yet the calls persist. I've since called KCC to speak with a supervisor to get this issue settled and guess what; I get the same " we'll look into it" response as well as a load of attitude that "we're doing what we can to look into it". Really? Never once an " I'm sorry for your inconveince" or similar response. It seems no one in the KCC organization is capable of providing valid customer service or crediting the proper account with payment they received without an internal investigation. As my first experience with Kubota, it has not been a good one so far and I doubt I would ever do business with them again, nor recommend anyone one else do business either. Shameful customer service! Should have gone with John Deere.

• R

  Rick Marshall
  1

  Take note of other reviews about your last payment if you pay it off. I paid off my loan, the auto pay still took out another payment. I called 1 day after that auto pay. Not helpful have to wait till it clears. OK 3 more calls (too much BS to describe) over a few weeks with nothing but contradictions. Nearly a month I called to talk to a supervisor, guess what? They sent a check to a PO box I haven't had for three and a half years. They verified the address and personal information before they talk to you each time I called for ID (BTW not that old address). So why send it somewhere else? The supervisor is overnighting a check, where I live mail come via horseback (joking, a rural slow delivery area) so I will have to wait another 3-5 days. Very unprofessional Service!

• L

  Lonnie York
  1

  Absolutely DO NOT finance anything with Kubota if you can in any way avoid it. HUGE MISTAKE. They send your payment info out late and tack on a late charge and apply it against your credit. They "waived the late fee for me" when they sent out the payment info late. Then the next month (that they said they were going to push back because of it) they applied another late fee and said they only waive 1 fee per year for the customer. I told them that first time was NOT for the customer- it was their fault. Of course they blamed it on Covid. Refused to waive the $5 fee, which again was their mistake. AVOID AVOID AVOID!!!!! I wish I would've read reviews before signing ANYTHING!

• K

  Kelly Governale
  1

  RUDE. They take FOREVER, to process payments. I mail my payments with more than enough tme to be delivered and applied to my account. Yet every month I have to call about an unwarranted late fee. So much for an interest free loan if theyre racking $$$ in fraudulent late charges. And their customer service, account managers are rude and complicit in their tactics.

• M

  Michelle Hammond
  1

  The only reason they get 1 star is because you have to leave some rating. Customer service is not even worthy of 1 star. After finally reaching a person and not an automated service, I have never talked with such a rude customer service representative in my life (Tanesha?). She would not even let me finish a sentence without cutting me off, and had such a nasty, condescending attitude. Strangely enough, we were disconnected or she possibly hung up on me. I am appalled that any company would allow such unprofessional and incompetent people to work in customer service.

• C

  Christian Baker
  5

  I have personally dealt with 4 different representatives in relation to my Kubota skid steer and they have been fantastic. There was an issue with my account regarding my EIN number and it was resolved quickly. There has also never been a time when I couldn't get someone on the phone within 60 seconds. Very happy to use them.