Kia of Port Charlotte Tamiami Trl, Port Charlotte

Kia of Port Charlotte Reviews

• B

  Brionna Pratt
  5

  Noticed my tire pressure in my air was low the last two days. I was worried that I had something in it because we had recently filled them. They are the intro tires so I was worried this was going to cost! I called Anthony and he said bring it up let’s see what we can do. Without and appointment he had me in and out within an hour! If you have any needs or wanting to buy a car go to Anthony!!

  Response from the owner

  Thank you Brionna for your five star review and for sharing your great experience with Anthony :)

• J

  Jordan Parsley
  3

  Overall a good first experience purchasing our first new vehicle, Kia Telluride S. Did have one issue with misinformation put in the system by finance here that did cause additional delays, but not a big deal. Rylan Berthold was an excellent salesmen and this would’ve received 5 stars if not for the mishap mentioned prior. updated on 10/11/21 shortly after purchasing the vehicle I noticed that the bumper was not laying flush. When taking it in for the first oil change I asked them to take a look at it and after the oil change was done they told me it was fixed. This was not the case. At the second service appointment I told them the same thing and kia service then said that it was because I had "damaged" the bumper, there was a superficial scratch which was not there when taking it into the service department. They informed me that they would forward my complaint to a service manager and I would here back from them shortly after making the comment "Is it really that big of a deal". It took 3 weeks to ever hear back from anyone and when they did call they said they would forward it to Kia manufacturer and call me back shortly. Again another 3 weeks went by without hearing from anyone. Eventually we heard from Rachel who called on a Firday evening asking if we could drop the vehicle off on Monday 10/4 at 4pm and if we would need a rental. We agreed to drop it off and requested a rental. When dropping the vehicle off the person who checked me in had no clue about the rental and thought they were doing a paint job. No communication at all. Wednesday 10/6 comes around with no word on when we will get the vehicle back, my wife called and spoke with Rachel who stated we don't have an update were very busy please be patient with us I will have a better idea tomorrow. No follow up phone call the following day. My wife called on Saturday 10/9 and spoke with Rachel again and she stated that the vehicle was done at an autobody shop as of 4pm yesterday but they didn't have anyone to pick it up and they would call us Monday when it was ready. At 1pm a week later we still have not heard from any one, again my wife called and asked when we could pick it up but Rachel stated that 1 tire has low tire pressure and she would call us after they looked at the tire. I'm not sure why there has been no communication at all and why it has taken months to fix a simple problem but we are very disappointed in the quality of service. Hoping we actually get a call when our vehicle is ready and we don't have to call to find out it's been ready. Worked with the Service Manager Jason, who met me at my office to look at the vehicle. He found what the problem may be and he is working to correct today.

  Response from the owner

  We appreciate your feedback Jordan. Glad to hear you were treated well by Rylan and that the minor issue was all sorted out. Update 10/12/21: Thank you for letting us know about your situation. Your comments have been forwarded on to our Service Manager.

• K

  Kathryne James
  5

  Very happy customer!!! Nick did a fantastic job got us what we wanted and treated us so kind!!! Was so patient with us and our two children that were wild!!! Best first time experience recommend them and Nick as your car salesman

  Response from the owner

  Thank you Kathryne for the positive review. We are so glad you had a great first experience with us :)

• J

  Jamie Ferris
  5

  My experience was great, I felt uneasy before I arrived, but as soon as I entered my uneasiness was gone.I would do it again.

  Response from the owner

  Thank you Jamie for sharing your five star experience with us!

• M

  Michael Holbrook
  5

  Huge shout out to Frank at kia of port Charlotte!! He was on point and delivered the best service possible just like he promised. Leaving with a happy wife in her brand new sorrento!! Thanks Frank!

  Response from the owner

  Thank you Michael for your five star review regarding your experience with Frank!

• D

  Darrell Walker
  5

  Bill shallow was my salesman. He made the process quick easy and simple and was able to answer any questions that I had. They take care of people here.

  Response from the owner

  Thank you Darrell for your five star review and for choosing us for your important purchase!

• R

  Ron Reichenbach
  5

  Teddy C is the best car salesman I've ever dealt with in my entire life. He's knowledgeable, helpful, and one of the friendliest people in the world. Anyone looking for a new car should absolutely come see Teddy. He will take amazing care of you.

  Response from the owner

  Thank you for the review. 11/21

• M

  Matthew Miller
  5

  Have never had a car buying experience this good! Originally from New England, this was our first car buying experience in Florida. They were all really polite and curtious. Shout out to Naieem! He was great and very knowledgeable.

  Response from the owner

  Thank you Matthew and enjoy your new vehicle. 10/19

• J

  Janine Loy
  5

  I came in today to buy a starter car. I worked with Jordan and it felt like talking with a well-trusted friend. He was very understanding, honest and spoke thoroughly about everything so I could understand. My experience here was great and I am so happy to have bought my Kia Soul from this place!

  Response from the owner

  Thank you Janine so happy we could help.

• J

  John Kromer
  5

  We had a great experience with Nick Troncone when we visited on Wednesday. My wife was looking for a Telluride and from the initial approach Nick was professional, knowledgeable and very friendly. We never felt pressured or as if he were trying to sell us something. He listened to what we were looking to accomplish and explained the difference between the Telluride and the Sorrento. He gave us space to test drive both vehicles and discuss with each other the one that best met our needs. If you are shopping for a Kia, you owe it to yourself to ask for Nick. One of the very best car salesman I have dealt with and I have bought a lot of cars during my time. The finance manager, Adrialys Estevez also deserves a shout out as she was professional and very pleasant to work with as well. All around a great experience.

  Response from the owner

  Thanks so much John for the great review! We aim for an exceptional experience with every customer and we are so glad to hear that Nick and Adrialys delivered.